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Aisera AI Service Desk vs BMC Helix ITSM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Aisera AI Service Desk
Ranking in IT Service Management (ITSM)
49th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
BMC Helix ITSM
Ranking in IT Service Management (ITSM)
3rd
Average Rating
8.0
Number of Reviews
76
Ranking in other categories
Help Desk Software (4th)
 

Mindshare comparison

As of November 2024, in the IT Service Management (ITSM) category, the mindshare of Aisera AI Service Desk is 0.2%, up from 0.1% compared to the previous year. The mindshare of BMC Helix ITSM is 13.6%, up from 12.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Use Aisera AI Service Desk?
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RajkumarK - PeerSpot reviewer
Nov 21, 2023
The leading service management platform for delivering intelligent, user-centric experiences
We used to support VMware applications, focusing on distributed applications such as data from ETW, Snowflake, and SAP. Our role involved processing critical data systems through internal mechanics and IT processes, primarily managed by the application support group.  We employed services to…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"While purchasing, try to negotiate on per user licensing costs, associated maintenance, and purchase 20% more then what you think you should have. Bulk is always cheaper."
"We did not compare the price of BMC Helix ITSM to other vendors. However, it has a mid-range price."
"I rate the product price an eight on a scale of one to ten, where one is cheap, and ten is expensive. The solution is expensive."
"The cost is relatively high, especially for the BMC Controller application. However, the expense is justified by the standard and reliable features it offers. This product's reputation in the market is strong, providing assurance in terms of data and other considerations."
"It is costly, but it is well worth it."
"The price of BMC Helix ITSM is expensive."
"Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings."
"I am not sure the exact price we pay for the solution but I know it is in the high seven-figure amount annually."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
14%
Financial Services Firm
13%
Healthcare Company
10%
Computer Software Company
17%
Financial Services Firm
13%
Government
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about BMC Helix ITSM?
If we consider major players like Ford or BMW, their core focus is manufacturing products like cars. To ensure smooth operations, any arising issues, be it security concerns or issues within depart...
What needs improvement with BMC Helix ITSM?
The tool needs greater customization flexibility, particularly concerning notifications and the progressive view web page. This is significant because it encompasses various aspects like incident m...
What is your primary use case for BMC Helix ITSM?
We majorly use the solution for user ticket management, incident management, and event management.
 

Also Known As

No data available
Remedy ITSM, Remedy, Helix Remedy
 

Learn More

 

Overview

 

Sample Customers

8x8, McAfee, Autodesk
Brookfield, HealthSouth Corporation, Lockheed Martin Aeronautics, Mercator, SAP, Stanford University
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: October 2024.
814,763 professionals have used our research since 2012.