BMC Helix ITSM and Alemba Service Manager are competing in the IT service management space. BMC Helix ITSM appears to have the upper hand with superior features, despite Alemba Service Manager gaining preference for its pricing and support.
Features: BMC Helix ITSM is known for its automation capabilities, powerful ITIL processes, and scalability, and it integrates seamlessly with cloud technologies. Alemba Service Manager stands out with strong configuration capabilities, intuitive workflows, and ease of customization.
Ease of Deployment and Customer Service: BMC Helix ITSM offers flexible deployment options with comprehensive cloud support and responsive customer service. Alemba Service Manager provides an on-premise deployment model and earns praise for its straightforward setup process.
Pricing and ROI: BMC Helix ITSM requires a higher initial setup cost, justified by its extensive features that drive strong ROI over time. Alemba Service Manager features competitive pricing with lower upfront costs and appealing ROI for cost-efficiency seekers.
Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.
Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.
ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.
ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
BMC Helix ITSM is a predictive platform that does not simply wait for problems to occur. The advanced analytics software aims to improve your organization’s efficiency by spotting weak areas and then proposing solutions. This platform can improve your resource deployment efficiency by as much as 45% .This is why it is trusted by corporations across a variety of industries.
Key Features
Some of BMC Helix ITSM’s key features include:
Reviews from Real Users
BMC Helix ITSM’s software stands out among its competitors for a number of reasons. Two of these are the robust activity tracking features and the lightweight nature of the solution.
A PeerSpot user who is a technical Program Manager and Site Lead at a computer software company notes the nature of Helix’s task tracking when they write, “The most valuable features I have found are the activity logs. Additionally, the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer. The customer can read the notes and are able to know where you are in the procedures and process of fixing the problem for them. It has a good interactive piece for dialogue with customers where you do not have to interact with them personally, but they can do it on their own just by going into that activity log. This is great for the customer to have the ability to find out how things are being progressively taken care of.”
Another PeerSpot user, who is a Practice Director of Global Infrastructure Services at a computer software company, notes, “Many other tools are similar. I've used these tools and find that they meet my requirements. Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.”
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