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Fujitsu Service Desk Outsourcing brings in its helpdesk system infrastructure and its management and operational expertise in resolving various customer support needs. These infrastructure and expertise include hardware facilities, helpdesk-managed service, and call management system. FPI provides the three key elements of the successful Help Desk Center - PEOPLE, PROCESSES and TECHNOLOGY. With FPI helpdesk services, your company immediately acquires: Ready access to a pool of world-class ICT professionals; Direct access to precise technical advice; Access to the latest helpdesk technology; Faster and effective delivery of service; Tested processes to meet global standards; Commitment to long-term relationship; Improved productivity of your ICT group and Low operational cost and reduced total cost of ownership.
