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ChatX Live Assist 365 vs Zendesk Chat comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ChatX Live Assist 365
Ranking in Live Chat
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Zendesk Chat
Ranking in Live Chat
4th
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Live Chat category, the mindshare of ChatX Live Assist 365 is 8.7%, down from 20.1% compared to the previous year. The mindshare of Zendesk Chat is 3.8%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Live Chat
 

Featured Reviews

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Bahati Asher Faith - PeerSpot reviewer
Great live chat capabilities, useful customizations, and helpful social media assistance functionality
The most valuable aspects of the solution include: Live chat. The live chat is so easy to customize. You can customize it with fonts, and brand colors, and you can use the logic to hide it for only logged-in users so they are the only ones that can access the live chat. Hot mapping. Hot mapping is very vital for looking at having a unique URL for your knowledge base. It makes it so easy to add a DNS record and verification. Social media. Integrating with social media is pretty cool. You can use it to provide support from one place via different handles.
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Questions from the Community

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What do you like most about Zendesk Chat?
Having a live chat on our website has helped us a lot to communicate with our customers whenever they need support from us.
What needs improvement with Zendesk Chat?
Zendesk is expensive for smaller businesses to use. This may affect the ROI of businesses that do not have a good budget. Technical support does not provide good support on time as you have to wait...
What is your primary use case for Zendesk Chat?
I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about their accounts and transactions. The software is so being used in internal commun...
 

Comparisons

No data available
 

Also Known As

No data available
Zendesk Talk
 

Overview

 

Sample Customers

JurisLink
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about CafeX Communications, LiveChat, 3CX and others in Live Chat. Updated: October 2024.
816,660 professionals have used our research since 2012.