The technical support from Cisco is not very good. In a recent experience, they asked us for 20 minutes about our project and then redirected around to other people. I need to report to this agent, I need to register to this database, there is too much involved in getting a solution. This has always been the case, they are asking us too many questions, and then when it comes down to a solution, it is at a bare minimum. This is something they can improve on, but they do not seem eager to improve. However, we do have an assigned project representative that is helpful.