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Cisco UCM vs ShoreTel Mobility comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Cisco UCM
Ranking in Mobile Communication Gateways
1st
Average Rating
7.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ShoreTel Mobility
Ranking in Mobile Communication Gateways
4th
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Mobile Communication Gateways category, the mindshare of Cisco UCM is 42.9%, up from 37.5% compared to the previous year. The mindshare of ShoreTel Mobility is 7.1%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile Communication Gateways
 

Featured Reviews

Pervez Roy - PeerSpot reviewer
Useful and comprehensive server product but needs a lot of effort to set up
The remote profile setup and features could be improved I've been using this solution for ten years. UCM is very stable. The scalability is good. My experience with Cisco's technical support hasn't been very good - they don't give decent replies and then close the ticket. Neutral The initial…
it_user164079 - PeerSpot reviewer
Easy, affordable, proven solutions
It has made us a lot more flexible when it comes to work space, expandability and more. ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system. The phones are easy to use and easy to setup, even my most "technologically challenged" employees can setup their phone with ease. The support is out of this world and the entire team has been nothing but professional. We wanted to move to a more "virtual" work environment and we could not do that with the crippling limitations of our XO/Talkswitch system. We scoured the options until we discovered ShoreTel Sky. Not only did they deliver everything they promised (and more) they did so in a time crunch and with no complaints. ShoreTel Sky is an integral part of our team now, I know that as a manager I can rely on them to handle support cases without my "approval" or intervention.We live and breathe SalesForce and being able to integrate our phone system into our CRM solution has been absolutely vital to our continued success. My team can track calls, makes notes on accounts and more without ever leaving the screen. Being able to manage their phones, their call routings and voicemails from anywhere in the world is a major asset for an on the go workforce. I am extremely pleased with the product and service I have received so far and I look forward to seeing what they come up with next.
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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No data available
 

Also Known As

UCM
No data available
 

Learn More

 

Overview

 

Sample Customers

IBM, Microsoft, Apple, Amazon, Google, Facebook, Cisco Systems, Intel, Oracle, HP Inc., Dell Technologies, Verizon Communications, AT&T, Comcast, Time Warner, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telefonica, Deutsche Telekom, Nokia, Ericsson, Samsung Electronics, LG Electronics, Sony, Panasonic, Siemens, General Electric, Ford Motor Company, Toyota Motor Corporation
ZK Research
Find out what your peers are saying about Cisco UCM vs. ShoreTel Mobility and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.