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CloudTalk vs Zendesk Chat comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CloudTalk
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (26th)
Zendesk Chat
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Live Chat (11th)
 

Mindshare comparison

CloudTalk and Zendesk Chat aren’t in the same category and serve different purposes. CloudTalk is designed for Contact Center Platforms and holds a mindshare of 0.5%, up 0.3% compared to last year.
Zendesk Chat, on the other hand, focuses on Live Chat, holds 4.0% mindshare, down 6.1% since last year.
Contact Center Platforms
Live Chat
 

Featured Reviews

Use CloudTalk?
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MA
Flexible, stable, and allows for faster delivery of support
We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.
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Comparisons

No data available
 

Also Known As

No data available
Zendesk Talk
 

Overview

 

Sample Customers

CloudTalk helps companies deliver first-class customer experiences, resulting in the growth of their profitability. Cloudtalk is used by 1000+ happy customers from companies as DHL, Glovo, Electronic Star, Mercedes Benz or Kärcher.
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: March 2025.
849,190 professionals have used our research since 2012.