Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management.
Be virtual. Be secure. Be resilient.
It goes without saying that the way we work will never be the same again. For business and IT leaders, the challenge ahead is to find ways to achieve real enterprise resilience and create a catalyst for moving forward. To meet this challenge, Cognizant’s Virtual Workplace solution elevates the employee experience and boosts productivity, securely and from anywhere. Imagine that your teams are productive and engaged, regardless of work location. Imagine they can securely connect to each other, and access the right information and resources whenever they’re needed.
Social CX is tailored for enhancing customer interactions by leveraging social media engagement. It helps businesses centralize communication, enabling efficient management of customer queries and interactions through a robust digital platform.
This powerful tool is crafted to elevate customer experience, allowing businesses to manage interactions across social media channels seamlessly. With advanced analytics and real-time tracking, companies can gain insights into customer behavior patterns and respond swiftly to inquiries. It facilitates better connection and engagement, aiming for improved customer satisfaction and brand loyalty.
What are the most important features of Social CX?Industries such as retail, hospitality, and service sectors have implemented Social CX to improve interaction quality and streamline customer service. By integrating Social CX, companies in these fields can harness the power of social media to better understand customer needs, elevate their service levels, and ultimately foster stronger customer relationships.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
