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DIGITAL CX vs NapoleonCat comparison

RingCentral and NapoleonCat are both solutions in the Social CRM category. RingCentral is ranked #9 with an average rating of 9.0, while NapoleonCat is ranked #28. RingCentral holds a 0.4% mindshare in SC, compared to NapoleonCat’s 1.1% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.
DIGITAL CX
Read 1 DIGITAL CX review
  • 27 Views
  • 14 Comparison Views
100% willing to recommend
NapoleonCat
  • 32 Views
  • 9 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DIGITAL CX and NapoleonCat based on real PeerSpot user reviews.

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To learn more, read our detailed Social CRM Report (Updated: April 2025).
Buyer's Guide
Social CRM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Ranking in Social CRM
9th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Customer Experience Management (17th)
NapoleonCat
Ranking in Social CRM
28th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Social CRM category, the mindshare of DIGITAL CX is 0.4%, down from 0.9% compared to the previous year. The mindshare of NapoleonCat is 1.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
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Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
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What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
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What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
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Comparisons

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Product Reports

Buyer's Guide
Customer Experience Management
April 2025
DIGITAL CX reportDownload DIGITAL CX product report
Buyer's Guide
Social CRM
April 2025
NapoleonCat reportDownload NapoleonCat product report
 

Also Known As

Dimelo, a Ring Central Company
No data available
 

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral

Engage and support customers
on social media
Moderate, publish, analyze, grow – with an all-in-one social media management platform that connects your teams and untangles your workflows.

NapoleonCat
 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Information Not Available
Buyer's Guide
Social CRM
April 2025
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Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: April 2025.
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We monitor all Social CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.