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DIGITAL CX vs Narvar comparison

RingCentral and Narvar are both solutions in the Customer Experience Management category. RingCentral is ranked #17 with an average rating of 9.0, while Narvar is ranked #60. RingCentral holds a 1.0% mindshare in CEM, compared to Narvar’s 0.5% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.
DIGITAL CX
Read 1 DIGITAL CX review
  • 61 Views
  • 32 Comparison Views
100% willing to recommend
Narvar
  • 31 Views
  • 12 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DIGITAL CX and Narvar based on real PeerSpot user reviews.

Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: April 2025).
Buyer's Guide
Customer Experience Management
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Ranking in Customer Experience Management
17th
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Social CRM (9th)
Narvar
Ranking in Customer Experience Management
60th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of DIGITAL CX is 1.0%, down from 1.1% compared to the previous year. The mindshare of Narvar is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
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Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
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What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
See all answers
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
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Comparisons

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Product Reports

Buyer's Guide
Customer Experience Management
April 2025
DIGITAL CX reportDownload DIGITAL CX product report
Buyer's Guide
Customer Experience Management
April 2025
Narvar reportDownload Narvar product report
 

Also Known As

Dimelo, a Ring Central Company
No data available
 

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
RingCentral

Narvar is a customer experience platform that enhances post-purchase satisfaction by providing seamless communication and shipment tracking. It builds trust and loyalty by informing customers about their orders, offering easy returns and exchanges, and gathering valuable feedback to improve overall satisfaction and drive repeat business. 

Narvar
 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
1. Sephora 2. Nordstrom 3. Gap 4. Levi's 5. Patagonia 6. Lululemon 7. Crate and Barrel 8. Coach 9. REI 10. Urban Outfitters 11. Anthropologie 12. Bonobos 13. Everlane 14. Warby Parker 15. Athleta 16. Madewell 17. J.Crew 18. Kate Spade 19. Michael Kors 20. Tory Burch 21. Ralph Lauren 22. Banana Republic 23. Old Navy 24. Williams-Sonoma 25. Pottery Barn 26. West Elm 27. Restoration Hardware 28. The North Face 29. Columbia Sportswear 30. Timberland 31. Vans 32. Adidas
Buyer's Guide
Customer Experience Management
April 2025
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Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management. Updated: April 2025.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.