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DocuSign CLM vs OpenText Documentum comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.7
OpenText Documentum excels in scalability, supporting numerous users and offering integration flexibility for large-scale implementations.
No quotes available
Never had to scale to meet demand.
 

Valuable Features

No sentiment score available
Sentiment score
7.8
OpenText Documentum ensures secure, scalable content management with integration, versioning, and compliance, supporting efficient business processes across departments.
No quotes available
The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.
Version Tree Branching allows for simultaneous collaborative work on different versions of a document.
The product is user-friendly.
 

Room For Improvement

No sentiment score available
Sentiment score
5.1
OpenText Documentum faces challenges with outdated interface, performance, integration, customization, scalability, pricing, documentation, and AI integration.
No quotes available
It would be beneficial to have more ability to customize features for specific use cases.
After implementation, I was pleased with the functions of the application.
The price is quite high as the licensing prices are significant.
 

Stability Issues

No sentiment score available
Sentiment score
7.7
OpenText Documentum is stable and reliable, with minor sub-product issues, earning high user ratings in the ECM market.
No quotes available
after the deployment, we found the system to be reliable.
For example, database connections could be improved.
 

Customer Service

No sentiment score available
Sentiment score
6.0
OpenText's customer service is improving, though users experience occasional delays and limited support for older versions.
No quotes available
My involvement was not only user level, but development integration level also.
 

Setup Cost

No sentiment score available
Sentiment score
4.0
OpenText Documentum's pricing is high, complex, and varies, though recent improvements offer affordability and benefits for government agencies.
No quotes available
Overall, it offers a lot of functionalities for the price point.
It is quite expensive.
The licensing price is quite high.
 

Categories and Ranking

DocuSign CLM
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Contract Management Software (3rd)
OpenText Documentum
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
Enterprise Content Management (3rd)
 

Mindshare comparison

DocuSign CLM and OpenText Documentum aren’t in the same category and serve different purposes. DocuSign CLM is designed for Contract Management Software and holds a mindshare of 10.3%, down 12.5% compared to last year.
OpenText Documentum, on the other hand, focuses on Enterprise Content Management, holds 11.8% mindshare, up 10.4% since last year.
Contract Management Software
Enterprise Content Management
 

Featured Reviews

JW
Our contracts are moving from draft to full authorization significantly faster now
* The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. * The search feature needs to be a bit more robust, to facilitate complex search functions. * Integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items and that they are integrated into their roadmap.
Kabir Jakkamsetti - PeerSpot reviewer
Can be used to automate the storage of metadata and content, but it add some AI integrations
I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
10%
Government
9%
Financial Services Firm
18%
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...
 

Also Known As

No data available
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
 

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Overview

 

Sample Customers

Valvoline, Uber, Spotify, Popsugar, Facebook, NCR, USDA, US Department of Energy, Bill and Melinda Gates Foundation
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin