Eaton PredictPulse vs Vertiv Environet Alert comparison

"Event Viewer saves me a lot of time when getting everything ready for our fire insurance rating inspection, once every seven to eight years."

"We have had the generator fail and the automatic transfer switch fail, but the UPS carried us over."

"Many of its features are valuable, but the ability to be notified in real-time is the most valuable aspect. I can be at home, it could be the middle of the night. We have it set up so that it sends emails to people if it engaged."

"It gives us the opportunity to know if we have an issue with a UPS and then it invokes the automated service ticketing system. So we don't really have to do anything."

"You can also program a report at the frequency you choose — I chose a monthly frequency — and get a report from each unit describing the average performance throughout that time period. That's very critical because we can use that as a maintenance tool to monitor the health of the unit."

"So far, the UPSes have never let us down; they're 100 percent reliable at supplying power to our equipment."

"It has probably saved us six figures several times, because it allows us to fix issues before they bite us."

"PredictPulse saved us time by helping to avoid downtime and other problems. It would take 20 minutes to an hour to try to figure out the problem, whereas we immediately knew where the problem was with the help of PredictPulse. It easily saves us hundreds of man-hours just for that downtime. For production, we did have production lost and that could be in the thousands to possibly millions of dollars."

"Environet Alert's best features are strong technology, good storage in supplies, and after-service."

"Right now, the problem with our emails is we do not have a way to separate emails to Eaton versus us. So, we get a lot of alerts that we might not get, which are almost considered spam. It would be nice if we could segregate them: This group of people gets these emails and this other group of people gets these emails. As of now, it's a shotgun approach where we get so many. It's like, "Oh God, another one," as opposed to being able to filter out exactly what we do want, since we don't want to miss any."

"It was an absolute major pain to set up in the organization, but that was not PredictPulse, that was our IT department."

"We did have an issue getting it initially connected from our system through their particular email address. It was hard because we have a security parameter. It took two or three technicians to figure out that we had to remove the monitoring in our email addresses due to firewalls. We were blocking them and they were blocking us because the message would not always translate after it was encrypted leaving from us. We had to do a bit of work in our security email system to make our UPS system and PredictPulse part talk to their collection agent. I don't know why it happened. At one point, we could see them but they weren't picking up the pulses that were required to send back to us. This took work to resolve and could be streamlined."

"I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me."

"We did have an issue getting it initially connected from our system through their particular email address."

"The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved."

"The only issue I've ever had with it was when we did the initial setup."

"I like visibility the service provides into our UPS equipment through its reporting, but it could be better. I would like it to be easier to set up for the specific things I'd like to monitor and how we would like to get notified. E.g., I would like to have battery run-time be more of an alert because I don't really care when the unit goes on battery, as long as it goes on battery. However, something I would care about is if the battery was down below 10 percent. That would be something which would be good to get notified on. It would also be good to have past data to be able to drill into if something had happened a week ago to do failure analysis on."

"Environet Alert could be cheaper and more widely available."

"We have bought all of the features of PredictPulse because each of them serves a different purpose for us."

"In order to give us the latest, greatest version of PredictPulse, Eaton had to give us new cards on our UPS systems. Eaton provided the cards and had our technician install them at no cost to us."

"We pay $4,000 for the Eaton 93PM UPS, which includes PredictPulse. It is a reasonable price."

"Eaton was only one who offered to let us try it out for free. Right now, we are not paying anything for it, so the return on investment is great."

"It is saving our organization around $10,000 a month."

"It's part of our service contracts, so it's not broken down as a separate line item."

"Environet Alert is a little expensive."