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Fathom vs Gong comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fathom
Ranking in Conversation Intelligence Software
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Gong
Ranking in Conversation Intelligence Software
3rd
Average Rating
9.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

YS
Offers comprehensive call visibility with effective AI summaries and fantastic customer support
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
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Questions from the Community

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What needs improvement with Gong?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summ...
What is your primary use case for Gong?
My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
What advice do you have for others considering Gong?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recordin...
 

Comparisons

 

Overview