Fluent Order Management vs Manhattan Active Omni comparison

Fluent Order Management offers businesses a dynamic approach to managing orders efficiently. It integrates seamlessly with existing systems, ensuring enhanced fulfillment capabilities and streamlined operational processes.

This solution is designed for enterprises seeking to optimize order management processes and improve customer satisfaction. By enabling real-time visibility and control over order lifecycles, Fluent Order Management ensures accurate and timely fulfillment. Companies can adapt to changing market demands while maintaining operational coherence, leveraging a robust and flexible platform.

• Real-Time Order Tracking: Provides instant insights into order status across channels.
• Omnichannel Fulfillment: Supports seamless fulfillment from multiple origins.
• Inventory Visibility: Offers comprehensive views of stock levels in real-time.
• Custom Workflow Management: Allows customization of order processes.
• Integration Capabilities: Easily integrates with existing ERP and CRM systems.

• Increased Efficiency: Reduces order processing time.
• Improved Accuracy: Minimizes errors in order fulfillment.
• Enhanced Customer Satisfaction: Boosts delivery reliability and service levels.
• Cost Reduction: Optimizes resource allocation, lowering operational costs.

In retail, Fluent Order Management is implemented to manage complex logistics and high volumes of transactions. In manufacturing, it synchronizes supply chain activities with production schedules, ensuring timely delivery of materials and finished goods to end customers.

Manhattan Active^® Omni is the first of its kind, engineered specifically to deliver on omnichannel promises. Born in the cloud with a microservices architecture, Manhattan Active Omni is a suite of order management, point of sale, and customer engagement solutions that is always current and fully extensible.

Our leading-edge technology shatters the boundaries between channels, enabling universal capabilities for any retail associate, in any location, at any time—with one application. It provides complete control of every aspect of omnichannel retail operations—at headquarters, in the contact center, or in the store. Everyone has the same holistic view of customers and their transactions, regardless of channel, with built-in case management, social listening, and communications. Retail store capabilities, including point of sale and clienteling, are presented in a modern user interface across any device, empowering store associates to support customers anywhere in the store.

Fine-grained tools for inventory visibility improve accuracy and availability across the enterprise, keeping promises and building loyalty. The most-advanced retail order management system makes the entire lifecycle of order fulfillment for orders from any channel seamless, precise and exceptional. With store inventory and store fulfillment, retail stores become fulfillment points enabled with the technology to operate as effectively and efficiently as distribution centers.