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Gainsight Platform vs ServiceSource comparison

Gainsight and Concentrix are both solutions in the Customer Success Management category. Gainsight is ranked #1, while Concentrix is ranked #5. Gainsight holds a 25.0% mindshare in CSM, compared to Concentrix’s 4.4% mindshare.
Gainsight Platform
  • 136 Views
  • 89 Comparison Views
ServiceSource
  • 51 Views
  • 10 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gainsight Platform
Ranking in Customer Success Management
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (38th), Marketing Intelligence (8th)
ServiceSource
Ranking in Customer Success Management
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Customer Success Management category, the mindshare of Gainsight Platform is 25.0%, down from 35.5% compared to the previous year. The mindshare of ServiceSource is 4.4%, up from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management
 

Comparisons

No data available
No data available
 

Product Reports

Buyer's Guide
Customer Experience Management
January 2025
Gainsight Platform reportDownload Gainsight Platform product report
No data available
 

Overview

The Experience You Want With The Power You Need

The most innovative companies in the world have joined the Customer Success movement and built their customer management processes on the award winning Gainsight platform. With Gainsight, your team can:

  •  Create customer communications at scale with Copilot
  •  Proactively demonstrate ROI with Success Plans
  •  Drive consistent action with Cockpit and Playbooks


With Gainsight's powerful Customer Success solution, you can turn your customers into your greatest advocates and your business's greatest advantage.

Gainsight
ServiceSource Customer Success Management Solutions drive customer retention and revenue growth for the companies.
Concentrix
 

Sample Customers

Clarizen, Workday, Adobe, RingCentral, BMC, Marketo, Informatica, HP, Box, DocuSign, Infor, Nutanix
Agilent Technologies, Avaya, Blackboard, Blue Coat, BT, Dell, Concur, F5 Networks, GE Healthcare, Microsoft, Penton, Leica Microsystems
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.