Getronics Service Desk Outsourcing provides a proactive, omni-channel and multi-lingual Global Managed Service Desk which delivers round the-clock service and a consistent single point of contact. Each Service Centre provides remote management of users' machines and end-to-end Incident Management. Benefits include the following: 4 interconnected Global Service Centres (GSCs) in Spain, Hungary, Malaysia and Mexico + local help desks located in the UK, Belgium and Germany; Proactive / pre-emptive approach; Provide 1st, 2nd, and 3rd line support either on a dedicated or shared Service Desk; Over 1,300 agents globally providing 24x7x365 multilingual support covering 22 languages and More than 3.5M tickets yearly from our GSCs.
Pomeroy Service Desk Outsourcing, an IT managed services and technology provider, supports hundreds of customers in the provision of Service Desk, and Hardware and Software Support services. Pomeroy Global Service Desk is HDI-certified, and it provides client end-users with highly responsive incident resolution using the right combination of ITIL driven processes, tools and standards. When integrated with Pomeroy's Hardware and Software Support services with the support provided by their national network of field technicians, whether on client sites, or remotely dispatched to the user's desk. Pomeroy's certified Service Desk analysts and field engineers respond to more than 3 million incidents and requests annually, support desktops, laptops, tablets, mobile devices, servers, printers and other peripherals, and manage regional logistics centers.
