We believe legendary customer service starts with people talking to people. So we put customers and conversations at the heart of Gladly. Because customers aren’t ticket numbers or cases, they’re people.
With Gladly, agents are empowered to be naturally productive, with a modern messaging interface that gives them the ability to communicate across channels. So customers feel known and cared for every time.
Social+ provides businesses with a comprehensive platform designed to enhance social media engagement and management. It integrates multiple social channels, allowing enterprises to improve communication and analytics capabilities.
Social+ serves as a powerful tool for businesses wanting to optimize social media interactions. It allows users to monitor multiple channels, engage with audiences, and gather valuable insights through analytics. By unifying social media tasks, Social+ helps to streamline operations and improve efficiency. Users have pointed out that while it offers robust features, there is room for enhancement in aspects such as integration with other platforms, which could broaden its capacity.
What are the most important features of Social+?In specific industries like retail and entertainment, Social+ is implemented to manage customer interactions and understand audience preferences deeply. This helps businesses tailor their strategies to specific demographic demands, increasing relevance and impact across different sectors.
We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
