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GoToConnect vs RingCentral Office comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

GoToConnect
Ranking in Hosted and Cloud Based VoIP
4th
Average Rating
10.0
Reviews Sentiment
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
RingCentral Office
Ranking in Hosted and Cloud Based VoIP
2nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Hosted and Cloud Based VoIP category, the mindshare of GoToConnect is 3.3%, down from 4.6% compared to the previous year. The mindshare of RingCentral Office is 11.4%, down from 23.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Hosted and Cloud Based VoIP
 

Featured Reviews

JL
Puts everyone in the company onto a common platform, making support very easy and provided quick gains
There are probably two things that get used the most: * We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email. * We use the hot desk feature a lot. We have so many locations. I actually have an office in three different cities. So, when I go to another city, I just punch in my code and the entire phone becomes my phone. All my buttons are the same. My voicemail is there. It rings at that desk, just like it does at my main desk. I like this feature better than FindMe, where it forwards to my cell phone or something else. There are just a lot of little things that go on when you are forwarding calls to an outside system. GoToConnect’s Dial Plan Editor enables us to visually set up and organize call routing configurations quite easily. This works out well for us because each site has different requirements. No site has an attendance; they are all automated attendance. For some sites, it is strictly that the call comes in and goes to a hunt group. Other calls and other sites have everything mapped out, where it is press "one" to get to HR, press "two" to get to sales, press "three", etc. Once you get to that, then you can drill down through individuals or functions. So, it's very nice to be able to go in, look at these things, see how they are done, and provide flexibility to it as well as being able to adjust scheduling. We are all in the United States, so we all have the same holiday schedule, but some of the hours are different. Depending on the location, they may work weekends or not. They may work from 5:00 AM until 11:00 PM or 8:00 AM to 5:00 PM. So, we are able to uniquely configure all those things at each site. It has to be very flexible to do these things. It is easy to see. Like anything else, they walked us through how to create one of the more complex ones. After that, we were able to do our own and kind of manipulate it to do what we wanted from there. The Dial Plan Editor enables us to organize call routing configurations per site. We don't have the ability to see globally. However, from a single desktop, I can look at all our sites, one at a time, which is all I need.
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Top Industries

By visitors reading reviews
No data available
Educational Organization
33%
Legal Firm
6%
Retailer
6%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

Jive Voice
No data available
 

Learn More

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Overview

 

Sample Customers

Dartmouth College, National Holistic Institute (NHI), Larry H. Miller Dealerships, Farmers Insurance, EMA Consulting, KAD Dental Staffing, Alberts, EMS Copiers, Dragon 2000, Kiernan Trebach, Saint Mary's College of California, Vallejo City Unified School District, Go Insurance
Daly Computers, Insureon, Rokstar Events, Construction Monitor, 24HR Lockouts, Interwest, Zero Motorcycles, MEP Health, Blue Health, Deep South, Binswanger Glass, Smart Warehousing
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP. Updated: November 2024.
816,406 professionals have used our research since 2012.