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IBM ECM vs Saperion comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
8.3
IBM ECM is praised for its seamless scalability, supporting global operations and accommodating both small and large enterprises efficiently.
No sentiment score available
 

Valuable Features

No sentiment score available
IBM ECM excels in document governance, automation, scalability, workflow capabilities, and secure content management, enhancing business processes effectively.
No sentiment score available
 

Room For Improvement

Sentiment score
2.8
IBM ECM needs Java reliance reduction, better integration, simplified interfaces, improved usability, analytics, and flexible licensing enhancements.
No sentiment score available
 

Stability Issues

No sentiment score available
IBM ECM is praised for its stability and reliability, despite challenges with custom integrations and legacy components.
No sentiment score available
 

Customer Service

No sentiment score available
IBM ECM support receives praise for technical aid but faces criticism for delays, inconsistent quality, and bureaucratic challenges.
No sentiment score available
 

Setup Cost

No sentiment score available
IBM ECM offers reasonable three-year pricing but requires clarity on requirements to avoid future cost adjustments; local partners can help.
No sentiment score available
 

Categories and Ranking

IBM ECM
Ranking in Enterprise Content Management
14th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
Saperion
Ranking in Enterprise Content Management
21st
Average Rating
3.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.0%, down from 2.4% compared to the previous year. The mindshare of Saperion is 0.7%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Omar_Ismail - PeerSpot reviewer
A stable solution for automation with high availability
Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.
it_user592605 - PeerSpot reviewer
I would like to see improvements in the web client and the workflow engine.
I think that the biggest area for improvement is for their core component, the Java Core Server (JCS). In addition, there could be improvement in the following areas: * Saperion web client: Does not support many rich-client features and is inconsistent between thin and thick clients * The VBA macro API was very poor * No real toolset provided * No debugging options * Workflow engine * No official and supported procedure of deploying/moving a solution between stages, which was officially stated by the vendor
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
11%
Government
10%
Insurance Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM ECM?
The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...
What is your experience regarding pricing and costs for IBM ECM?
The product is expensive and has a perpetual license.
What needs improvement with IBM ECM?
The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.
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Also Known As

No data available
Hyland Saperion, Hyland Saperion ECM, Saperion ECM
 

Learn More

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Overview

 

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
Information Not Available
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: November 2024.
816,406 professionals have used our research since 2012.