We performed a comparison between IBM ECM and IBM FileNet based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The scalability is a valuable feature, that we're able to display our documents to so many people."
"The vertical scalability, as we can use it across some of our applications."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."
"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."
"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."
"The API's extensibility and new user interface are its most valuable features."
"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"I would like to see seamless application integration."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"We would like to have more automation of rollout solutions."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."
"If there was more AI capability, into Watson, that would be a benefit."
"I would like to see Azure AD added."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"I would like to have easier steps for setting up the application. They should have an easy one step process for the whole installation. Right now, you have to know the application well to set it up and have IT expertise."
IBM ECM is ranked 13th in Enterprise Content Management with 16 reviews while IBM FileNet is ranked 6th in Enterprise Content Management with 94 reviews. IBM ECM is rated 8.0, while IBM FileNet is rated 8.2. The top reviewer of IBM ECM writes "Datacap provides granularity and any level of customization. Solution development and delivery time needs to be improved". On the other hand, the top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". IBM ECM is most compared with Mobius Content Services Platform, OpenText Documentum, Hyland OnBase and Alfresco, whereas IBM FileNet is most compared with SharePoint, OpenText Documentum, OpenText Extended ECM, Hyland OnBase and Alfresco. See our IBM ECM vs. IBM FileNet report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.