IBM ECM vs IBM FileNet comparison

IBM ECM and IBM FileNet are both solutions in the Enterprise Content Management category. IBM ECM is ranked #14 with an average rating of 8.0, while IBM FileNet is ranked #4 with an average rating of 7.9. IBM ECM holds a 2.1% mindshare in ECM, compared to IBM FileNet’s 10.1% mindshare. Additionally, 94% of IBM ECM users are willing to recommend the solution, compared to 91% of IBM FileNet users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

662 Views
578 Comparison Views

94% willing to recommend

IBM FileNet

Read 99 IBM FileNet reviews

3,951 Views
2,539 Comparison Views

91% willing to recommend

IBM ECM

IBM FileNet

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM ECM and IBM FileNet are both enterprise content management solutions. IBM FileNet appears to have the upper hand due to its advanced integration capabilities, offering a more comprehensive solution.

Features:IBM ECM focuses on document management and workflow optimization, enhancing productivity with content organization, easy document storage, retrieval capabilities, and access control features for enterprise environments. IBM FileNet provides advanced content management, seamless integration with other business applications, robust customization options, efficient data scalability, and versatile workflow management systems.

Room for Improvement:IBM ECM could enhance its integration capabilities, improve scalability for large enterprises, and offer more customization options for specific business processes. IBM FileNet may benefit from simplifying its deployment process, reducing complexity in its initial setup, and offering more user-friendly documentation to assist new users.

Ease of Deployment and Customer Service:IBM ECM offers a simple and straightforward deployment model that customers appreciate for its ease of setup. IBM FileNet provides more sophisticated deployment options with extensive customization, though requiring a more involved setup process. Its strong customer support is recognized as crucial to its adoption by large enterprises.

Pricing and ROI:IBM ECM generally has a lower initial setup cost, attracting businesses that aim to minimize upfront expenses. IBM FileNet, with its higher investment requirements, offers significant returns in operational efficiency and value, aligning with its broader feature set and providing a potentially higher ROI.

To learn more, read our detailed IBM ECM vs. IBM FileNet Report (Updated: December 2024).

Buyer's Guide

IBM ECM vs. IBM FileNet

December 2024

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Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

14th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.1%, down from 2.4% compared to the previous year. The mindshare of IBM FileNet is 10.1%, up from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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WolfgangPichler

Senior Consultant at pITsolutions e.U.

Provides a compact solution for midsized companies

IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The vertical scalability, as we can use it across some of our applications."

"It has a very broad market share and a lot of people know about it."

"It has increased our productivity."

"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."

"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."

"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."

"It has a robust API. We are able to have systems communicate with each other, and do business process automation."

"It improves the time when providing customer service to our constituents."

"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."

More IBM FileNet pros

Cons

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"I would like to see seamless application integration."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"A little better control into the ACLs of FileNet and databases."

"We would like to have more automation of rollout solutions."

"The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with."

"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."

"There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution."

"I would like to see the dashboard be a little bit more robust and a little more user-friendly"

"I think the support could be better, and it could improve."

"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."

More IBM FileNet cons

Pricing and Cost Advice

"Reach out to local IBM partners."

"It has reduced operating costs by reducing the amount of manual work needed."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

"The licensing cost of FileNet is comparable."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"The tool is expensive, and I rate its pricing a ten out of ten."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

More IBM FileNet pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

35%

Government

10%

Computer Software Company

10%

Insurance Company

Financial Services Firm

22%

Government

12%

Computer Software Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

See all answers

What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

See all answers

What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

Comparisons

Mobius Content Services Platform vs IBM ECM

Compared 16% of the time

Alfresco vs IBM ECM

Compared 11% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 9% of the time

Hyland OnBase vs IBM ECM

Compared 8% of the time

OpenText Extended ECM vs IBM ECM

Compared 8% of the time

More IBM ECM Competitors

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

Product Reports

Buyer's Guide

IBM ECM

December 2024

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Buyer's Guide

IBM FileNet

December 2024

Download IBM FileNet product report

Learn More

IBM

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Buyer's Guide

IBM ECM vs. IBM FileNet

December 2024

Free Report: IBM ECM vs. IBM FileNet

Find out what your peers are saying about IBM ECM vs. IBM FileNet and other solutions. Updated: December 2024.

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