Hyland OnBase vs IBM FileNet comparison

Hyland and IBM are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while IBM is ranked #4 with an average rating of 7.9. Hyland holds a 6.5% mindshare in ECM, compared to IBM’s 10.3% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

2,273 Views
1,442 Comparison Views

100% willing to recommend

IBM FileNet

Read 99 IBM FileNet reviews

3,835 Views
2,465 Comparison Views

91% willing to recommend

Hyland OnBase

IBM FileNet

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and Hyland OnBase both compete in the enterprise content management market, with FileNet taking the upper hand for organizations focused on compliance due to its stability and governance features.

Features: IBM FileNet offers robust scalability, integration with various business units, and comprehensive document management. Its automation capabilities improve business process efficiencies and enterprise search functionality. Hyland OnBase is known for its flexible modular approach, integration abilities, and excellent customization across different business functions.

Room for Improvement: IBM FileNet could improve its integration with other systems and enhance the user-friendly aspects of its Content Navigator. Hyland OnBase may benefit from a more intuitive user interface and improved integration with external applications to enhance overall usability and flexibility.

Ease of Deployment and Customer Service: IBM FileNet is mostly on-premises, suitable for organizations with stringent security needs, with mixed reviews on technical support responsiveness. Hyland OnBase offers both cloud and on-premises deployment, providing versatility and generally favorable support, though some users find it complex without training.

Pricing and ROI: IBM FileNet is seen as costly but justified by its powerful capabilities for large enterprises, with ROI realized over an extended period. Hyland OnBase also has a high initial setup cost but offers modular pricing for cost control and significant productivity gains contributing to a good ROI.

To learn more, read our detailed Hyland OnBase vs. IBM FileNet Report (Updated: January 2025).

Buyer's Guide

Hyland OnBase vs. IBM FileNet

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.5%, up from 5.4% compared to the previous year. The mindshare of IBM FileNet is 10.3%, up from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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WolfgangPichler

Senior Consultant at pITsolutions e.U.

Easy to integrate, and enables our clients to guarantee compliance

The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy. You can't release a new version every three months to bring in new capabilities. That is the old-fashioned, the way it worked ten or 20 years ago. That is bad. In that area, they really must improve. We have FileNet, Content Manager, and TSM in our own installation. We migrated that installation three years ago to version 5.12. Now we have to migrate to 5.25 to bring in new facilities, and it's a big task. We have to do it in addition to our other tasks where we support customers. We need a parallel machine and to set it up there and to migrate step-by-step, then test it and roll it out. It's not so easy. That is a big area where there is much to be done to satisfy the needs of customers.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"The solution is very developed and we are not taking full advantage of its functionalities."

"The product's initial setup phase is not difficult."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"The solution's most valuable features are integration and flexibility."

"Its most valuable aspect is its flexibility"

More Hyland OnBase pros

"The ability to manage the content well."

"Instead storing our documents offsite, we are storing all of our documents electronically."

"It has the ability to mix document management and process automation."

"FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure."

"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."

"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."

"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."

"It allows for multiple people to access content simultaneously."

More IBM FileNet pros

Cons

"The application could potentially be more open-source, allowing integration with more solutions."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"Software malfunctioning usually occurs when we receive documents from external sources."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The solution’s initial setup is a little difficult."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

More Hyland OnBase cons

"I think the support could be better, and it could improve."

"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."

"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."

"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."

"The FileNet API seems like it is very difficult and not transparent."

"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."

"The response time and resolution of issues by technical support need improvement."

"It could be simpler to use, considering multiple use cases."

More IBM FileNet cons

Pricing and Cost Advice

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"The platform is inexpensive."

"The licensing cost of FileNet is comparable."

"Licensing costs depend on the size of the storage."

"The cost is about $40,000, plus yearly maintenance."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

More IBM FileNet pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

13%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

23%

Computer Software Company

11%

Government

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

See all answers

What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

Comparisons

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Compared 18% of the time

SharePoint vs Hyland OnBase

Compared 14% of the time

OpenText Documentum vs Hyland OnBase

Compared 13% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 10% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

More Hyland OnBase Competitors

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

IBM ECM vs IBM FileNet

Compared 7% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

Product Reports

Buyer's Guide

Hyland OnBase

January 2025

Download Hyland OnBase product report

Buyer's Guide

IBM FileNet

January 2025

Download IBM FileNet product report

Also Known As

OnBase

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Hyland

IBM

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Buyer's Guide

Hyland OnBase vs. IBM FileNet

January 2025

Free Report: Hyland OnBase vs. IBM FileNet

Find out what your peers are saying about Hyland OnBase vs. IBM FileNet and other solutions. Updated: January 2025.

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