Hyland OnBase vs IBM FileNet comparison

Hyland and IBM are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while IBM is ranked #4 with an average rating of 7.9. Hyland holds a 6.3% mindshare in ECM, compared to IBM’s 10.1% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

2,328 Views
1,471 Comparison Views

100% willing to recommend

IBM FileNet

Read 99 IBM FileNet reviews

3,951 Views
2,539 Comparison Views

91% willing to recommend

Hyland OnBase

IBM FileNet

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and Hyland OnBase both compete in the enterprise content management market, with FileNet taking the upper hand for organizations focused on compliance due to its stability and governance features.

Features: IBM FileNet offers robust scalability, integration with various business units, and comprehensive document management. Its automation capabilities improve business process efficiencies and enterprise search functionality. Hyland OnBase is known for its flexible modular approach, integration abilities, and excellent customization across different business functions.

Room for Improvement: IBM FileNet could improve its integration with other systems and enhance the user-friendly aspects of its Content Navigator. Hyland OnBase may benefit from a more intuitive user interface and improved integration with external applications to enhance overall usability and flexibility.

Ease of Deployment and Customer Service: IBM FileNet is mostly on-premises, suitable for organizations with stringent security needs, with mixed reviews on technical support responsiveness. Hyland OnBase offers both cloud and on-premises deployment, providing versatility and generally favorable support, though some users find it complex without training.

Pricing and ROI: IBM FileNet is seen as costly but justified by its powerful capabilities for large enterprises, with ROI realized over an extended period. Hyland OnBase also has a high initial setup cost but offers modular pricing for cost control and significant productivity gains contributing to a good ROI.

To learn more, read our detailed Hyland OnBase vs. IBM FileNet Report (Updated: December 2024).

Buyer's Guide

Hyland OnBase vs. IBM FileNet

December 2024

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Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.3%, up from 5.3% compared to the previous year. The mindshare of IBM FileNet is 10.1%, up from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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WolfgangPichler

Senior Consultant at pITsolutions e.U.

Provides a compact solution for midsized companies

IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution's most valuable features are integration and flexibility."

"The solution is very developed and we are not taking full advantage of its functionalities."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"I like the cloud and its integrability."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Its most valuable aspect is its flexibility"

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

More Hyland OnBase pros

"It has an excellent document storage repository, which is good at what it does."

"We are able to find the proper documents which are needed for business processes."

"Centralized our business documents."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

"The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document."

"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."

"It is very stable and reliable."

"The ability to tag data, as it seems to be indexed well. It is a good space to manage data, keep track of it, and organize it."

More IBM FileNet pros

Cons

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The migration is a bit difficult in the tool."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"The solution’s initial setup is a little difficult."

"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"The application could potentially be more open-source, allowing integration with more solutions."

More Hyland OnBase cons

"The initial setup is complex. It is complex because there are several pieces of software that have to be installed in the right order to make it work alright."

"The most valuable features of IBM File Manager are workflow, content, and process capabilities."

"I would like to see Azure AD added."

"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."

"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."

"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."

"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."

"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."

More IBM FileNet cons

Pricing and Cost Advice

"The solution costs around $6,000 per month."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The tool is expensive, and I rate its pricing a ten out of ten."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"FileNet is quite expensive, although Documentum is expensive too."

"It has reduced operating costs by reducing the amount of manual work needed."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The cost is about $40,000, plus yearly maintenance."

"FileNet is not cheap, but you absolutely get what you pay for. "

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

More IBM FileNet pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

13%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

22%

Government

12%

Computer Software Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

See all answers

What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 17% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 13% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 10% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

More Hyland OnBase Competitors

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

IBM ECM vs IBM FileNet

Compared 7% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

Product Reports

Buyer's Guide

Hyland OnBase

December 2024

Download Hyland OnBase product report

Buyer's Guide

IBM FileNet

December 2024

Download IBM FileNet product report

Also Known As

OnBase

No data available

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Hyland

IBM

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Buyer's Guide

Hyland OnBase vs. IBM FileNet

December 2024

Free Report: Hyland OnBase vs. IBM FileNet

Find out what your peers are saying about Hyland OnBase vs. IBM FileNet and other solutions. Updated: December 2024.

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