Hyland OnBase vs IBM FileNet comparison

Hyland and IBM are both solutions in the Enterprise Content Management category. Hyland is ranked #6 with an average rating of 8.0, while IBM is ranked #4 with an average rating of 8.0. Hyland holds a 6.3% mindshare in ECM, compared to IBM’s 10.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

2,380 Views
1,499 Comparison Views

100% willing to recommend

IBM FileNet

Read 99 IBM FileNet reviews

4,057 Views
2,587 Comparison Views

91% willing to recommend

Hyland OnBase

IBM FileNet

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and Hyland OnBase both compete in the enterprise content management market, with FileNet taking the upper hand for organizations focused on compliance due to its stability and governance features.

Features: IBM FileNet offers robust scalability, integration with various business units, and comprehensive document management. Its automation capabilities improve business process efficiencies and enterprise search functionality. Hyland OnBase is known for its flexible modular approach, integration abilities, and excellent customization across different business functions.

Room for Improvement: IBM FileNet could improve its integration with other systems and enhance the user-friendly aspects of its Content Navigator. Hyland OnBase may benefit from a more intuitive user interface and improved integration with external applications to enhance overall usability and flexibility.

Ease of Deployment and Customer Service: IBM FileNet is mostly on-premises, suitable for organizations with stringent security needs, with mixed reviews on technical support responsiveness. Hyland OnBase offers both cloud and on-premises deployment, providing versatility and generally favorable support, though some users find it complex without training.

Pricing and ROI: IBM FileNet is seen as costly but justified by its powerful capabilities for large enterprises, with ROI realized over an extended period. Hyland OnBase also has a high initial setup cost but offers modular pricing for cost control and significant productivity gains contributing to a good ROI.

To learn more, read our detailed Hyland OnBase vs. IBM FileNet Report (Updated: October 2024).

Buyer's Guide

Hyland OnBase vs. IBM FileNet

October 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Customer Service

No sentiment score available

Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.

Sentiment score

5.8

IBM FileNet support is generally praised, but some users face delays and inconsistency, seeking improved skill and responsiveness.

Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

People come from all over the world, and they have specialists at the other end of the world to help if needed.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

The product-level support is better now than before.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

For more quotes and insights, download the IBM FileNet report

Room For Improvement

Sentiment score

4.6

Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.

Sentiment score

4.3

IBM FileNet needs enhanced cloud integration, improved usability, better automation, cost efficiency, and advanced analytics for user satisfaction.

The application could potentially be more open-source, allowing integration with more solutions.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

The response time and resolution of issues by technical support need improvement.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

For more quotes and insights, download the IBM FileNet report

Scalability Issues

Sentiment score

8.5

Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.

Sentiment score

8.5

IBM FileNet offers scalable, adaptable infrastructure, supporting diverse business sizes with efficient integration and consistent performance for dynamic environments.

No quotes available

For more quotes and insights, download the Hyland OnBase report

The bigger products like IBM FileNet can handle billions of documents and thousands of users.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

For more quotes and insights, download the IBM FileNet report

Setup Cost

No sentiment score available

Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.

No sentiment score available

IBM FileNet is costly with high licensing and setup fees, suitable for larger enterprises, but often expensive for smaller businesses.

We also paid for workflow licenses, which allowed up to 250 concurrent users.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

The price is high, with yearly subscriptions increasing day by day.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

FileNet and similar enterprise-level tools require substantial costs, starting in the millions.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

For more quotes and insights, download the IBM FileNet report

Stability Issues

Sentiment score

8.5

Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.

Sentiment score

8.0

IBM FileNet offers stable performance, minimal downtime, and improved stability in recent versions, ensuring user satisfaction and consistent operation.

Hyland OnBase was a stable solution that worked effectively for us.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

For more quotes and insights, download the IBM FileNet report

Valuable Features

Sentiment score

7.2

Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.

Sentiment score

7.6

IBM FileNet provides scalable, high-performance content management, automation, and seamless integration, praised for reliability, security, and enterprise capabilities.

It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

At this level, companies don't buy a ready-made solution.

reviewer2585457

Senior Consultant EIM and ECM at a computer software company with 51-200 employees

The main features we find impactful are the workflow and document management along with FileNet file stores.

reviewer2141718

Assistant Vice President at a insurance company with 10,001+ employees

For more quotes and insights, download the IBM FileNet report

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.3%, up from 5.4% compared to the previous year. The mindshare of IBM FileNet is 10.2%, up from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

Read full review

WolfgangPichler

Senior Consultant at pITsolutions e.U.

Provides a compact solution for midsized companies

IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.

Read full review

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

23%

Government

11%

Computer Software Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

The solution costs around $5,000 per month. It is very relative.

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What needs improvement with Hyland OnBase?

The solution’s initial setup is a little complex. The look and feel need improvement as well.

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

Comparisons

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Compared 17% of the time

SharePoint vs Hyland OnBase

Compared 14% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 10% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 7% of the time

More Hyland OnBase Competitors

OpenText Documentum vs IBM FileNet

Compared 17% of the time

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 15% of the time

IBM ECM vs IBM FileNet

Compared 7% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

Product Reports

Buyer's Guide

Hyland OnBase

November 2024

Download Hyland OnBase product report

Buyer's Guide

IBM FileNet

November 2024

Download IBM FileNet product report

Also Known As

OnBase

No data available

Learn More

Hyland

IBM

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Buyer's Guide

Hyland OnBase vs. IBM FileNet

October 2024

Free Report: Hyland OnBase vs. IBM FileNet

Find out what your peers are saying about Hyland OnBase vs. IBM FileNet and other solutions. Updated: October 2024.

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