Hyland OnBase vs OpenText Documentum comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #6 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.6. Hyland holds a 6.3% mindshare in ECM, compared to OpenText’s 11.8% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

2,380 Views
1,499 Comparison Views

100% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,835 Views
2,897 Comparison Views

83% willing to recommend

Hyland OnBase

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and Hyland OnBase compete in the enterprise document management systems category. OpenText Documentum holds an advantage due to its comprehensive security and lifecycle management, despite some room for improvement in user interface and technology integration.

Features: OpenText Documentum offers comprehensive security, a centralized repository for varied content, and lifecycle management, making it suitable for large enterprises. Hyland OnBase provides strong audit trails, flexibility, and broad application across different business needs with a modular platform.

Room for Improvement: OpenText Documentum needs better integration with modern web technologies, improved cloud support, and refined user interfaces to overcome performance challenges. Hyland OnBase could enhance user experience and training, expand process management capabilities, and adjust pricing for certain regions.

Ease of Deployment and Customer Service: OpenText Documentum is deployable across on-premises, public, and hybrid cloud environments, though its customer service receives mixed reviews with noted delays. Hyland OnBase is typically deployed on-premises, with average-rated customer service, citing complexity in support due to system intricacies.

Pricing and ROI: OpenText Documentum is often critiqued for its high cost, but some users find it a necessary investment for compliance and document management, offering ROI through its reliability. Hyland OnBase is recognized for its modularity and reasonable pricing in specific regions, with ROI seen in enhanced process management despite perceived high costs in some areas.

To learn more, read our detailed Hyland OnBase vs. OpenText Documentum Report (Updated: October 2024).

Buyer's Guide

Hyland OnBase vs. OpenText Documentum

October 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Customer Service

No sentiment score available

Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.

Sentiment score

6.0

OpenText's customer service is improving, though users experience occasional delays and limited support for older versions.

Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

My involvement was not only user level, but development integration level also.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText Documentum report

Room For Improvement

Sentiment score

4.6

Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.

Sentiment score

5.1

OpenText Documentum faces challenges with outdated interface, performance, integration, customization, scalability, pricing, documentation, and AI integration.

The application could potentially be more open-source, allowing integration with more solutions.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

It would be beneficial to have more ability to customize features for specific use cases.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

After implementation, I was pleased with the functions of the application.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

The price is quite high as the licensing prices are significant.

Romas Bunevicius

Director of Business Development at ProitswProitsw

For more quotes and insights, download the OpenText Documentum report

Scalability Issues

Sentiment score

8.5

Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.

Sentiment score

7.7

OpenText Documentum excels in scalability, supporting numerous users and offering integration flexibility for large-scale implementations.

No quotes available

For more quotes and insights, download the Hyland OnBase report

Never had to scale to meet demand.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText Documentum report

Setup Cost

No sentiment score available

Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.

Sentiment score

4.0

OpenText Documentum's pricing is high, complex, and varies, though recent improvements offer affordability and benefits for government agencies.

We also paid for workflow licenses, which allowed up to 250 concurrent users.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

Overall, it offers a lot of functionalities for the price point.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

It is quite expensive.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

The licensing price is quite high.

Romas Bunevicius

Director of Business Development at ProitswProitsw

For more quotes and insights, download the OpenText Documentum report

Stability Issues

Sentiment score

8.5

Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.

Sentiment score

7.7

OpenText Documentum is stable and reliable, with minor sub-product issues, earning high user ratings in the ECM market.

Hyland OnBase was a stable solution that worked effectively for us.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

after the deployment, we found the system to be reliable.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

For example, database connections could be improved.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

For more quotes and insights, download the OpenText Documentum report

Valuable Features

Sentiment score

7.2

Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.

Sentiment score

7.8

OpenText Documentum ensures secure, scalable content management with integration, versioning, and compliance, supporting efficient business processes across departments.

It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.

Romas Bunevicius

Director of Business Development at ProitswProitsw

Bulk document edit

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

The product is user-friendly.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

For more quotes and insights, download the OpenText Documentum report

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

6th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)

OpenText Documentum

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.3%, up from 5.4% compared to the previous year. The mindshare of OpenText Documentum is 11.8%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

Read full review

Kabir Jakkamsetti

Developer at IEEE

Can be used to automate the storage of metadata and content, but it add some AI integrations

I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.

Read full review

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Top Industries

By visitors reading reviews

Government

13%

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

18%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

The solution costs around $5,000 per month. It is very relative.

See all answers

What needs improvement with Hyland OnBase?

The solution’s initial setup is a little complex. The look and feel need improvement as well.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 17% of the time

SharePoint vs Hyland OnBase

Compared 14% of the time

IBM FileNet vs Hyland OnBase

Compared 11% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 10% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 7% of the time

More Hyland OnBase Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 21% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 9% of the time

OpenText Content Manager vs OpenText Documentum

Compared 4% of the time

Product Reports

Buyer's Guide

Hyland OnBase

November 2024

Download Hyland OnBase product report

Buyer's Guide

OpenText Documentum

November 2024

Download OpenText Documentum product report

Also Known As

OnBase

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Learn More

Hyland

OpenText

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Hyland OnBase vs. OpenText Documentum

October 2024

Free Report: Hyland OnBase vs. OpenText Documentum

Find out what your peers are saying about Hyland OnBase vs. OpenText Documentum and other solutions. Updated: October 2024.

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