Hyland OnBase vs OpenText Documentum comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.8. Hyland holds a 6.5% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

2,208 Views
1,420 Comparison Views

100% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,534 Views
2,675 Comparison Views

83% willing to recommend

Hyland OnBase

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and Hyland OnBase compete in the enterprise document management systems category. OpenText Documentum holds an advantage due to its comprehensive security and lifecycle management, despite some room for improvement in user interface and technology integration.

Features: OpenText Documentum offers comprehensive security, a centralized repository for varied content, and lifecycle management, making it suitable for large enterprises. Hyland OnBase provides strong audit trails, flexibility, and broad application across different business needs with a modular platform.

Room for Improvement: OpenText Documentum needs better integration with modern web technologies, improved cloud support, and refined user interfaces to overcome performance challenges. Hyland OnBase could enhance user experience and training, expand process management capabilities, and adjust pricing for certain regions.

Ease of Deployment and Customer Service: OpenText Documentum is deployable across on-premises, public, and hybrid cloud environments, though its customer service receives mixed reviews with noted delays. Hyland OnBase is typically deployed on-premises, with average-rated customer service, citing complexity in support due to system intricacies.

Pricing and ROI: OpenText Documentum is often critiqued for its high cost, but some users find it a necessary investment for compliance and document management, offering ROI through its reliability. Hyland OnBase is recognized for its modularity and reasonable pricing in specific regions, with ROI seen in enhanced process management despite perceived high costs in some areas.

To learn more, read our detailed Hyland OnBase vs. OpenText Documentum Report (Updated: January 2025).

Buyer's Guide

Hyland OnBase vs. OpenText Documentum

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.5%, up from 5.4% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

Stable content and workflow management solution with a valuable retention module

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is very developed and we are not taking full advantage of its functionalities."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"We found the setup process to be okay since they do offer a troubleshooting guide."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

"Its most valuable aspect is its flexibility"

"The solution's most valuable features are integration and flexibility."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"The product's initial setup phase is not difficult."

More Hyland OnBase pros

"The most valuable feature of OpenText Documentum is the versioning."

"It is quite good."

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."

"I recommend Documentum as it supports big systems and offers good integration."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"OpenText Documentum has improved availability and performance in our organization."

Cons

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The application could potentially be more open-source, allowing integration with more solutions."

"The migration is a bit difficult in the tool."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution’s initial setup is a little difficult."

"Software malfunctioning usually occurs when we receive documents from external sources."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

More Hyland OnBase cons

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."

"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"The user interface can be improved."

"It should provide more tools to help clients upgrade solutions based on Webtop."

"OpenText Documentum needs to improve its support."

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OnBase is reasonably priced."

"The tool's price is high."

"The product is expensive."

"OpenText Documentum's pricing is good."

"It is quite an expensive product."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

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Top Industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

13%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

See all answers

What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

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What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 19% of the time

SharePoint vs Hyland OnBase

Compared 13% of the time

IBM FileNet vs Hyland OnBase

Compared 12% of the time

OpenText Extended ECM vs Hyland OnBase

Compared 9% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

More Hyland OnBase Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

OpenText Content Manager vs OpenText Documentum

Compared 4% of the time

Product Reports

Buyer's Guide

Hyland OnBase

February 2025

Download Hyland OnBase product report

Buyer's Guide

OpenText Documentum

February 2025

Download OpenText Documentum product report

Also Known As

OnBase

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Hyland OnBase vs. OpenText Documentum

January 2025

Free Report: Hyland OnBase vs. OpenText Documentum

Find out what your peers are saying about Hyland OnBase vs. OpenText Documentum and other solutions. Updated: January 2025.

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