Hyland OnBase vs OpenText Extended ECM comparison

Hyland and OpenText are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. Hyland holds a 6.3% mindshare in ECM, compared to OpenText’s 11.8% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Hyland OnBase

Read 12 Hyland OnBase reviews

2,328 Views
1,471 Comparison Views

100% willing to recommend

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,462 Views
2,730 Comparison Views

96% willing to recommend

Hyland OnBase

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Hyland OnBase and OpenText Extended ECM are competing in the enterprise content management market. OpenText often has an upper hand due to its comprehensive integration features, which justify its cost for many.

Features: Hyland OnBase offers robust document management solutions, workflow automation, and a secure content repository, necessary for process optimization. OpenText Extended ECM provides strong integration capabilities with enterprise systems, enabling seamless content management across platforms. This highlights OpenText's versatility in complex environments, where Hyland OnBase offers an efficient, streamlined feature set.

Room for Improvement: Hyland OnBase could enhance its integration capabilities with other complex systems and expand its customization options for more flexibility. OpenText Extended ECM could improve its deployment simplicity and reduce resource consumption during implementation. Both products can focus on refining their user interfaces for a better user experience.

Ease of Deployment and Customer Service: Hyland OnBase is known for its straightforward deployment process and responsive customer service, appealing to businesses seeking efficient implementation. OpenText Extended ECM may involve a more complex deployment scenario but compensates with comprehensive post-deployment support services that address potential challenges.

Pricing and ROI: Hyland OnBase is generally viewed favorably for its initial setup costs and accessible pricing model, offering a quicker ROI. OpenText Extended ECM presents higher initial costs but promises long-term benefits and significant ROI through its robust feature set and integration capabilities, making it suitable for organizations needing comprehensive solutions.

To learn more, read our detailed Hyland OnBase vs. OpenText Extended ECM Report (Updated: December 2024).

Buyer's Guide

Hyland OnBase vs. OpenText Extended ECM

December 2024

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Categories and Ranking

Hyland OnBase

Ranking in Enterprise Content Management

5th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.3%, up from 5.3% compared to the previous year. The mindshare of OpenText Extended ECM is 11.8%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

Offers good dashboards and reports but fails to offer better migration features

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Bala Raju

Application Development Team Lead at Accenture

Permissions management is really good and offer classification categories for searching data

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase is not difficult."

"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"Its most valuable aspect is its flexibility"

"I like the cloud and its integrability."

"The solution's most valuable features are integration and flexibility."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."

More Hyland OnBase pros

"Most of our customers are very fond of the upgraded smart user interface."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"The tool's most valuable features are document storage, security, and compliance."

"Scalability is great. We can extend areas horizontally and vertically."

More OpenText Extended ECM pros

Cons

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We are struggling with duplicates and would like to have OCR functionality when using this solution."

"The solution’s initial setup is a little difficult."

"The migration is a bit difficult in the tool."

"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."

"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

More Hyland OnBase cons

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The initial setup can get really complicated, and it takes time."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The architecture needs improvement, as it's complex."

"The solution's performance, stability, and consistency could be improved."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

More OpenText Extended ECM cons

Pricing and Cost Advice

"OnBase is reasonably priced."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"The solution costs around $6,000 per month."

"The tool's price is high."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"OpenText Extended ECM is an expensive solution."

"The solution is expensive."

"The total cost of the product will vary on the capabilities required"

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The product is pricey."

"Both Open Text ECM and IBM File share are expensive."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Government

13%

Computer Software Company

11%

Manufacturing Company

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Hyland OnBase?

The solution is very developed and we are not taking full advantage of its functionalities.

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What is your experience regarding pricing and costs for Hyland OnBase?

As we had an enterprise license, we were not limited in terms of user access. We also paid for workflow licenses, which allowed up to 250 concurrent users.

See all answers

What needs improvement with Hyland OnBase?

We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application. The application could potentially be more open-source, allowing in...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

See all answers

Comparisons

Alfresco vs Hyland OnBase

Compared 17% of the time

OpenText Documentum vs Hyland OnBase

Compared 14% of the time

SharePoint vs Hyland OnBase

Compared 13% of the time

IBM FileNet vs Hyland OnBase

Compared 11% of the time

Microsoft Power Apps vs Hyland OnBase

Compared 6% of the time

More Hyland OnBase Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 23% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

Hyland OnBase

December 2024

Download Hyland OnBase product report

Buyer's Guide

OpenText Extended ECM

December 2024

Download OpenText Extended ECM product report

Also Known As

OnBase

OpenText Content Suite Platform, OpenText Core Share

Learn More

Hyland

OpenText

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Hyland OnBase vs. OpenText Extended ECM

December 2024

Free Report: Hyland OnBase vs. OpenText Extended ECM

Find out what your peers are saying about Hyland OnBase vs. OpenText Extended ECM and other solutions. Updated: December 2024.

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