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OpenText Extended ECM pros and cons

Vendor: OpenText

3.9 out of 5

21 reviews
96% willing to recommend

1,999 followers

Pros & Cons summary

OpenText Extended ECM seamlessly integrates with applications such as SAP, Salesforce, and SharePoint, and offers excellent scalability. Its robust search and metadata capabilities enhance document management. WebReports support workflow management and reporting. However, it requires stability improvements and better performance during peak hours. Pricing and support response times need enhancement. The documentation is insufficient, and the initial setup can be complex and time-consuming. Technical buyers should weigh these pros and cons.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

OpenText Extended ECM offers seamless integration with applications like SAP, SuccessFactors, Salesforce, and SharePoint, facilitating document storage without a connector.

The system demonstrates scalability, allowing horizontal and vertical extension across multiple areas to match evolving demands.

It includes valuable search functionality, enabling powerful document retrieval, including specific text searches that enhance efficiency.

The permissions and security models provide robust capabilities to manage and protect document access and compliance effectively.

OpenText Extended ECM offers impressive customization and extensibility features, allowing configuration per industry and customer requirements through modules like WebReports.

CONS

Initially, there can be stability issues due to unknown factors such as system usage, document quantity, and peak hour loads.

The architecture is complex, requiring improvement.

Pricing is high, and both stability and performance need enhancement.

The annotation tool lags behind other tools in terms of features, making document management challenging.

Documentation is inadequate, with missing information on steps and setup complexity.

OpenText Extended ECM Pros review quotes

reviewer2297793

Technical Lead at a government with 201-500 employees

Oct 20, 2023

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help.

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reviewer2297748

Systems Analyst at a university with 10,001+ employees

Oct 20, 2023

Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful.

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RM

Business Systems Analyst at SoCalGas

Oct 20, 2023

Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it.

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OpenText Extended ECM

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Learn what your peers think about OpenText Extended ECM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.

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reviewer2297802

Team lead at a manufacturing company with 10,001+ employees

Oct 20, 2023

WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to.

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Senior Solution Architect at Freeport LNG Development, L.P.

Jun 10, 2024

The engineering document management system is one of the most valuable features.

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Kathiravan Rajendran

Systems Admin Consultant at Pacific Life

Oct 20, 2023

Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping.

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JL

Jessica Lopez-Crosby

Records Specialist at Holly Energy Partners LP

Oct 20, 2023

We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful.

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Nagaraj Appavoo

Team lead at Air Products

Oct 20, 2023

The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document.

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Operational Support Analyst at Pacific Life

Oct 20, 2023

Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for.

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AC

Andrzej Chmielarski

Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees

Oct 4, 2020

It's a very good solution.

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Show 9 more reviews (out of 19)

OpenText Extended ECM Cons review quotes

reviewer2297793

Technical Lead at a government with 201-500 employees

Oct 20, 2023

When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product.

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reviewer2297748

Systems Analyst at a university with 10,001+ employees

Oct 20, 2023

The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge.

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RM

Business Systems Analyst at SoCalGas

Oct 20, 2023

I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them.

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OpenText Extended ECM

Free Report: OpenText Extended ECM Reviews and More

Learn what your peers think about OpenText Extended ECM. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.

838,640 professionals have used our research since 2012.

reviewer2297802

Team lead at a manufacturing company with 10,001+ employees

Oct 20, 2023

The initial setup can get really complicated, and it takes time.

Read full review

Senior Solution Architect at Freeport LNG Development, L.P.

Jun 10, 2024

More out-of-the-box automation features should be added to OpenText Extended ECM.

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Kathiravan Rajendran

Systems Admin Consultant at Pacific Life

Oct 20, 2023

We had some issues with scalability in the production. So, I would rate it a five out of ten.

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JL

Jessica Lopez-Crosby

Records Specialist at Holly Energy Partners LP

Oct 20, 2023

There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better.

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Nagaraj Appavoo

Team lead at Air Products

Oct 20, 2023

The solution's performance, stability, and consistency could be improved.

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Operational Support Analyst at Pacific Life

Oct 20, 2023

A dashboard with information would be nice to see.

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AC

Andrzej Chmielarski

Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees

Oct 4, 2020

Pricing could be improved and the stability or the performance needs improvement, which is very important.

Read full review

Show 9 more reviews (out of 19)

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Product Categories

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Product Categories

Product Categories

Enterprise Content Management

Content Collaboration Platforms

Popular Comparisons

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SharePoint vs OpenText Extended ECM

OpenText Documentum vs OpenText Extended ECM

Box vs OpenText Extended ECM

IBM FileNet vs OpenText Extended ECM

Adobe Experience Manager vs OpenText Extended ECM

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