Try our new research platform with insights from 80,000+ expert users

Box vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Users report varying experiences with Box support, finding it quick and accurate but sometimes delayed and repetitive.
No sentiment score available
OpenText Extended ECM support is knowledgeable but inconsistent, with delays in assigning experts unless escalated through vendors.
 

Room For Improvement

Sentiment score
5.0
Box requires better integration, improved features, enhanced security, lower pricing, streamlined API, and better reporting and device compatibility.
Sentiment score
4.9
OpenText Extended ECM needs improvements in UI, stability, integration, analytics, workflows, documentation, performance, records management, and architecture.
 

Scalability Issues

Sentiment score
7.9
Box handles scalability well, offering consistent performance and speed, accommodating large files and multiple users without significant issues.
Sentiment score
7.4
OpenText Extended ECM is praised for its impressive scalability, supporting diverse organizational needs with both on-premise and cloud capabilities.
 

Setup Cost

No sentiment score available
Box is seen as cost-effective but experiences with pricing vary, with some finding licensing high and API calls expensive.
No sentiment score available
Enterprise users find OpenText Extended ECM expensive and complex but valuable for consolidating data management solutions despite costs.
 

Stability Issues

Sentiment score
8.0
Users praise Box's stability and reliability, with consistent performance, no issues, and strong security over seventeen years.
Sentiment score
7.3
OpenText Extended ECM is stable and reliable, scoring highly, but performance may vary with usage and load.
 

Valuable Features

Sentiment score
8.0
Box excels in security, user-friendly interface, efficient collaboration, and offers excellent version control, metadata tagging, and governance features.
Sentiment score
8.3
OpenText Extended ECM integrates with SAP, offering strong security, metadata management, customizable workflows, and seamless content connection across applications.
 

Categories and Ranking

Box
Ranking in Enterprise Content Management
5th
Ranking in Content Collaboration Platforms
4th
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
40
Ranking in other categories
Cloud Storage (11th), Digital Asset Management (3rd), Document Management Software (2nd)
OpenText Extended ECM
Ranking in Enterprise Content Management
2nd
Ranking in Content Collaboration Platforms
11th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Box is 4.1%, down from 6.8% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Parthasarathy Chellapillai - PeerSpot reviewer
Used for data storage and data collaboration, but its data security could be improved
If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.
Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
57%
Computer Software Company
6%
Financial Services Firm
4%
Manufacturing Company
4%
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
The solution is expensive when it comes to API calls.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Comparisons

 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Box vs. OpenText Extended ECM and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.