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IBM ECM vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #14 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.7. IBM holds a 2.0% mindshare in ECM, compared to OpenText’s 11.4% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.
IBM ECM
Read 16 IBM ECM reviews
  • 701 Views
  • 600 Comparison Views
94% willing to recommend
OpenText Extended ECM
Read 20 OpenText Extended ECM reviews
  • 3,541 Views
  • 2,790 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM ECM and OpenText Extended ECM compete in the enterprise content management category. IBM ECM seems to have the upper hand in competitive pricing and strong support, while OpenText Extended ECM is favored for its comprehensive feature set.

Features: IBM ECM provides strong document management, workflow automation, and robust integration capabilities. OpenText Extended ECM offers advanced collaboration tools, deep integration with business applications, and a focus on enhancing team productivity.

Room for Improvement: IBM ECM could improve its collaboration features, user interface design, and ease of integrating with non-IBM applications. OpenText Extended ECM may enhance its user interface consistency, reduce initial setup complexity, and streamline integration processes to improve initial user experience.

Ease of Deployment and Customer Service: IBM ECM provides a straightforward deployment process with solid service and support. OpenText Extended ECM offers comprehensive support and resources to manage its more complex deployments effectively.

Pricing and ROI: IBM ECM offers a cost-effective setup, leading to quicker ROI due to lower initial expenses. OpenText Extended ECM, though costlier initially, promises greater long-term value through its extensive features and integration capabilities.

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To learn more, read our detailed IBM ECM vs. OpenText Extended ECM Report (Updated: October 2024).
Buyer's Guide
IBM ECM vs. OpenText Extended ECM
October 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
IBM ECM support receives praise for technical aid but faces criticism for delays, inconsistent quality, and bureaucratic challenges.
No sentiment score available
OpenText Extended ECM support is knowledgeable but inconsistent, with delays in assigning experts unless escalated through vendors.
 

Room For Improvement

Sentiment score
2.8
IBM ECM needs Java reliance reduction, better integration, simplified interfaces, improved usability, analytics, and flexible licensing enhancements.
Sentiment score
4.9
OpenText Extended ECM needs improvements in UI, stability, integration, analytics, workflows, documentation, performance, records management, and architecture.
 

Scalability Issues

Sentiment score
8.3
IBM ECM is praised for its seamless scalability, supporting global operations and accommodating both small and large enterprises efficiently.
Sentiment score
7.4
OpenText Extended ECM is praised for its impressive scalability, supporting diverse organizational needs with both on-premise and cloud capabilities.
 

Setup Cost

No sentiment score available
IBM ECM offers reasonable three-year pricing but requires clarity on requirements to avoid future cost adjustments; local partners can help.
No sentiment score available
Enterprise users find OpenText Extended ECM expensive and complex but valuable for consolidating data management solutions despite costs.
 

Stability Issues

No sentiment score available
IBM ECM is praised for its stability and reliability, despite challenges with custom integrations and legacy components.
Sentiment score
7.3
OpenText Extended ECM is stable and reliable, scoring highly, but performance may vary with usage and load.
 

Valuable Features

No sentiment score available
IBM ECM excels in document governance, automation, scalability, workflow capabilities, and secure content management, enhancing business processes effectively.
Sentiment score
8.3
OpenText Extended ECM integrates with SAP, offering strong security, metadata management, customizable workflows, and seamless content connection across applications.
 

Categories and Ranking

IBM ECM
Ranking in Enterprise Content Management
14th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.0%, down from 2.4% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Omar_Ismail - PeerSpot reviewer
A stable solution for automation with high availability
Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.
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Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
11%
Government
10%
Insurance Company
7%
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM ECM?
The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...
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What is your experience regarding pricing and costs for IBM ECM?
The product is expensive and has a perpetual license.
See all answers
What needs improvement with IBM ECM?
The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.
See all answers
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
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What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
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What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
See all answers
 

Comparisons

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IBM FileNet vs IBM ECM
Compared 57% of the time
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Mobius Content Services Platform vs IBM ECM
Compared 20% of the time
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Alfresco vs IBM ECM
Compared 13% of the time
SAP Extended Enterprise Content Management vs IBM ECM Logo
SAP Extended Enterprise Content Management vs IBM ECM
Compared 10% of the time
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OpenText Documentum vs OpenText Extended ECM Logo
OpenText Documentum vs OpenText Extended ECM
Compared 24% of the time
SharePoint vs OpenText Extended ECM Logo
SharePoint vs OpenText Extended ECM
Compared 20% of the time
IBM FileNet vs OpenText Extended ECM Logo
IBM FileNet vs OpenText Extended ECM
Compared 14% of the time
OpenText Content Manager vs OpenText Extended ECM Logo
OpenText Content Manager vs OpenText Extended ECM
Compared 8% of the time
Hyland OnBase vs OpenText Extended ECM Logo
Hyland OnBase vs OpenText Extended ECM
Compared 7% of the time
More OpenText Extended ECM Competitors
 

Product Reports

Buyer's Guide
IBM ECM
November 2024
IBM ECM reportDownload IBM ECM product report
Buyer's Guide
OpenText Extended ECM
November 2024
OpenText Extended ECM reportDownload OpenText Extended ECM product report
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

IBM
OpenText
 

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                               

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

 

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
ATCO Australia, MSIG Asia, Orica, Salt River Project
Buyer's Guide
IBM ECM vs. OpenText Extended ECM
October 2024
Free Report: IBM ECM vs. OpenText Extended ECM
Find out what your peers are saying about IBM ECM vs. OpenText Extended ECM and other solutions. Updated: October 2024.
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