IBM ECM vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #14 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 2.1% mindshare in ECM, compared to OpenText’s 11.8% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

662 Views
578 Comparison Views

94% willing to recommend

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,462 Views
2,730 Comparison Views

96% willing to recommend

IBM ECM

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM ECM and OpenText Extended ECM compete in the enterprise content management category. IBM ECM seems to have the upper hand in competitive pricing and strong support, while OpenText Extended ECM is favored for its comprehensive feature set.

Features: IBM ECM provides strong document management, workflow automation, and robust integration capabilities. OpenText Extended ECM offers advanced collaboration tools, deep integration with business applications, and a focus on enhancing team productivity.

Room for Improvement: IBM ECM could improve its collaboration features, user interface design, and ease of integrating with non-IBM applications. OpenText Extended ECM may enhance its user interface consistency, reduce initial setup complexity, and streamline integration processes to improve initial user experience.

Ease of Deployment and Customer Service: IBM ECM provides a straightforward deployment process with solid service and support. OpenText Extended ECM offers comprehensive support and resources to manage its more complex deployments effectively.

Pricing and ROI: IBM ECM offers a cost-effective setup, leading to quicker ROI due to lower initial expenses. OpenText Extended ECM, though costlier initially, promises greater long-term value through its extensive features and integration capabilities.

To learn more, read our detailed IBM ECM vs. OpenText Extended ECM Report (Updated: December 2024).

Buyer's Guide

IBM ECM vs. OpenText Extended ECM

December 2024

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Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

14th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.1%, down from 2.4% compared to the previous year. The mindshare of OpenText Extended ECM is 11.8%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Bala Raju

Application Development Team Lead at Accenture

Permissions management is really good and offer classification categories for searching data

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The vertical scalability, as we can use it across some of our applications."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"We can configure the solution with any industry's products per customer requirements."

"An SAP user can store documents directly into OpenText without a connector."

"Scalability is great. We can extend areas horizontally and vertically."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"Simplicity to roll out, features available, customization options."

More OpenText Extended ECM pros

Cons

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"I would like to see seamless application integration."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The initial setup can get really complicated, and it takes time."

"The tool's documentation is not proper and has missing information like steps."

"User interface needs improvement (at least in the version we are using, desktop client)."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"A dashboard with information would be nice to see."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The solution should work better with partners and be more developer-friendly."

More OpenText Extended ECM cons

Pricing and Cost Advice

"Reach out to local IBM partners."

"Both Open Text ECM and IBM File share are expensive."

"The total cost of the product will vary on the capabilities required"

"OpenText Extended ECM is an expensive solution."

"The product is pricey."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The tool's pricing is confusing to the end customer."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Government

10%

Computer Software Company

10%

Insurance Company

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

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What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

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What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

See all answers

Comparisons

IBM FileNet vs IBM ECM

Compared 48% of the time

Mobius Content Services Platform vs IBM ECM

Compared 16% of the time

Alfresco vs IBM ECM

Compared 11% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 9% of the time

More IBM ECM Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 23% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM ECM

December 2024

Download IBM ECM product report

Buyer's Guide

OpenText Extended ECM

December 2024

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Learn More

IBM

OpenText

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM ECM vs. OpenText Extended ECM

December 2024

Free Report: IBM ECM vs. OpenText Extended ECM

Find out what your peers are saying about IBM ECM vs. OpenText Extended ECM and other solutions. Updated: December 2024.

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