IBM ECM vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #14 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 1.9% mindshare in ECM, compared to OpenText’s 11.4% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

617 Views
540 Comparison Views

94% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,309 Views
2,574 Comparison Views

96% willing to recommend

IBM ECM

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM ECM and OpenText Extended ECM compete in the enterprise content management category. IBM ECM seems to have the upper hand in competitive pricing and strong support, while OpenText Extended ECM is favored for its comprehensive feature set.

Features: IBM ECM provides strong document management, workflow automation, and robust integration capabilities. OpenText Extended ECM offers advanced collaboration tools, deep integration with business applications, and a focus on enhancing team productivity.

Room for Improvement: IBM ECM could improve its collaboration features, user interface design, and ease of integrating with non-IBM applications. OpenText Extended ECM may enhance its user interface consistency, reduce initial setup complexity, and streamline integration processes to improve initial user experience.

Ease of Deployment and Customer Service: IBM ECM provides a straightforward deployment process with solid service and support. OpenText Extended ECM offers comprehensive support and resources to manage its more complex deployments effectively.

Pricing and ROI: IBM ECM offers a cost-effective setup, leading to quicker ROI due to lower initial expenses. OpenText Extended ECM, though costlier initially, promises greater long-term value through its extensive features and integration capabilities.

To learn more, read our detailed IBM ECM vs. OpenText Extended ECM Report (Updated: January 2025).

Buyer's Guide

IBM ECM vs. OpenText Extended ECM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

14th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 1.9%, down from 2.5% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The vertical scalability, as we can use it across some of our applications."

"Most of our customers are very fond of the upgraded smart user interface."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"Simplicity to roll out, features available, customization options."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

More OpenText Extended ECM pros

Cons

"I would like to see seamless application integration."

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"The solution should work better with partners and be more developer-friendly."

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"User interface needs improvement (at least in the version we are using, desktop client)."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The tool's documentation is not proper and has missing information like steps."

"The solution needs to improve the user interface."

"The response time is not effective, and the staff lacks adequate knowledge."

More OpenText Extended ECM cons

Pricing and Cost Advice

"Reach out to local IBM partners."

"Both Open Text ECM and IBM File share are expensive."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The tool's pricing is confusing to the end customer."

"The product is pricey."

"The solution is expensive."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM is an expensive solution."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

36%

Computer Software Company

12%

Government

11%

Insurance Company

Government

13%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

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What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

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What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...

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Comparisons

IBM FileNet vs IBM ECM

Compared 46% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 13% of the time

Alfresco vs IBM ECM

Compared 13% of the time

Mobius Content Services Platform vs IBM ECM

Compared 9% of the time

Hyland OnBase vs IBM ECM

Compared 9% of the time

More IBM ECM Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

IBM FileNet vs OpenText Extended ECM

Compared 16% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM ECM

February 2025

Download IBM ECM product report

Buyer's Guide

OpenText Extended ECM

February 2025

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM ECM vs. OpenText Extended ECM

January 2025

Free Report: IBM ECM vs. OpenText Extended ECM

Find out what your peers are saying about IBM ECM vs. OpenText Extended ECM and other solutions. Updated: January 2025.

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