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Alfresco vs IBM ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Alfresco offers helpful customer service, albeit slow technical support; community forums and Hyland training are also beneficial.
No sentiment score available
IBM ECM support receives praise for technical aid but faces criticism for delays, inconsistent quality, and bureaucratic challenges.
 

Room For Improvement

Sentiment score
3.2
Alfresco needs improved user interface intuitiveness, developer tools, NoSQL integration, Office 365 support, and better configuration options.
Sentiment score
2.8
IBM ECM needs Java reliance reduction, better integration, simplified interfaces, improved usability, analytics, and flexible licensing enhancements.
 

Scalability Issues

No sentiment score available
Alfresco offers robust scalability and high availability with seamless clustering and efficient metadata management for disaster recovery.
Sentiment score
8.3
IBM ECM is praised for its seamless scalability, supporting global operations and accommodating both small and large enterprises efficiently.
 

Setup Cost

No sentiment score available
Alfresco provides a free Community Edition and a scalable Enterprise Edition with per-server licensing for advanced features.
No sentiment score available
IBM ECM offers reasonable three-year pricing but requires clarity on requirements to avoid future cost adjustments; local partners can help.
 

Stability Issues

No sentiment score available
Alfresco is stable but benefits from experienced administrators, correct settings, and appropriate architecture to handle high demands.
No sentiment score available
IBM ECM is praised for its stability and reliability, despite challenges with custom integrations and legacy components.
 

Valuable Features

No sentiment score available
Alfresco offers document management, customization, collaboration, and search features, appreciated for ease of use and extensibility.
No sentiment score available
IBM ECM excels in document governance, automation, scalability, workflow capabilities, and secure content management, enhancing business processes effectively.
 

Categories and Ranking

Alfresco
Ranking in Enterprise Content Management
10th
Average Rating
7.8
Reviews Sentiment
3.2
Number of Reviews
11
Ranking in other categories
Document Management Software (4th)
IBM ECM
Ranking in Enterprise Content Management
14th
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Alfresco is 7.6%, down from 8.7% compared to the previous year. The mindshare of IBM ECM is 2.0%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Karthi Keyan - PeerSpot reviewer
Flexible and customizable but lacking integration with Microsoft
I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen. Alfresco also needs to be well-integrated with Microsoft, as it's currently a nuisance for customers who rely on Microsoft's Office 365 solutions. There's a pretty obvious gap in the overlap between SharePoint when customers go to O365 and are presented with the SharePoint license and storage to start with, which Alfresco isn't taking advantage of.
Omar_Ismail - PeerSpot reviewer
A stable solution for automation with high availability
Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.
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Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
14%
Computer Software Company
11%
Insurance Company
10%
Financial Services Firm
33%
Computer Software Company
11%
Government
10%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Would Alfresco give an organization more benefits in terms of cost, features & security as compared to Sharepoint?
Alfresco scores are high on all features of an ECM solution and tools. Back office processing, rated as 3.36 good. Business Process Application 3.55 Good to excellent. Document Management 4.12...
What needs improvement with Alfresco?
The configuration of Alfresco is a big challenge. The index fields and their values are not intuitive, making it difficult to find documents. You often need a cross-reference document to navigate c...
What is your primary use case for Alfresco?
I use Alfresco primarily to look up documents. However, it is not as user-friendly as the previous solution, Nautilus, which I was more familiar with due to my involvement in its configuration and ...
What do you like most about IBM ECM?
The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...
What is your experience regarding pricing and costs for IBM ECM?
The product is expensive and has a perpetual license.
What needs improvement with IBM ECM?
The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.
 

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Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group
Find out what your peers are saying about Alfresco vs. IBM ECM and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.