IBM ECM vs OpenText Content Manager comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #13 with an average rating of 8.0, while OpenText is ranked #7 with an average rating of 8.3. IBM holds a 2.2% mindshare in ECM, compared to OpenText’s 4.2% mindshare. Additionally, 94% of IBM users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

IBM ECM

Read 16 IBM ECM reviews

631 Views
518 Comparison Views

94% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,430 Views
824 Comparison Views

86% willing to recommend

IBM ECM

OpenText Content Manager

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and IBM ECM are competing in the enterprise content management space. IBM ECM seems to have an edge due to its comprehensive features, while OpenText offers competitive pricing and support.

Features: OpenText Content Manager provides robust document management, integration capabilities, and strong compliance features. IBM ECM offers extensive analytics tools, advanced content collaboration, and cognitive computing integration, providing broader functionalities and more versatile organizational support.

Room for Improvement: OpenText Content Manager could enhance its user interface, expand workflow capabilities, and improve integration with third-party applications. IBM ECM might benefit from simplifying its complex setup process, enhancing intuitive usability, and providing more cost-effective scalability options.

Ease of Deployment and Customer Service: OpenText Content Manager offers straightforward deployments with flexible options for on-premise and cloud, along with responsive customer service. IBM ECM also offers a flexible deployment model with a strong cloud focus but is seen as having a complex setup process, which might create challenges despite robust customer support.

Pricing and ROI: OpenText Content Manager presents a cost-effective solution with a strong ROI, due to lower setup costs and a simplified pricing structure. IBM ECM, with higher initial setup costs, justifies its price through a substantial long-term ROI, thanks to its extensive feature set and scalability, attracting organizations seeking a comprehensive ECM platform.

To learn more, read our detailed IBM ECM vs. OpenText Content Manager Report (Updated: April 2025).

Buyer's Guide

IBM ECM vs. OpenText Content Manager

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM ECM

Ranking in Enterprise Content Management

13th

Average Rating

8.0

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (2nd)

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.2%, down from 2.5% compared to the previous year. The mindshare of OpenText Content Manager is 4.2%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Omar_Ismail

ECM, Archives and Digital Preservation Consultant at DataServe

A stable solution for automation with high availability

Moving to the cloud with IBM ECM is not allowed. In Saudi Arabia, the cloud infrastructure is still non-operational, potentially for the next two to three months. Static clouds are prevalent among foundational enterprises such as IBM and Oracle. IBM offers its cloud insights, maintaining its cloud ecosystem. IBM's efforts to enhance the user experience within its ECM platform are lacking compared to competitors like OpenText. Progress in implementing new technologies and features seems sluggish. Overall, I rate the solution an eight out of ten.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"The vertical scalability, as we can use it across some of our applications."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"The product can be integrated with different solutions."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"An advantage is integration with your IP directory."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"It has a robust search but has often been difficult for people to learn."

"For a records management system, Content Manager is a really good system."

"I did not face issues with the product's scalability...The solution's technical support is good."

Cons

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I would like to see seamless application integration."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"The ease of use should be addressed."

"It's not very good at providing stable and robust add-ins to Microsoft."

"The product could improve its scalability."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"The stability of the solution is an area of concern where improvements can be made."

"Pricing is an issue, as it is too expensive."

Pricing and Cost Advice

"Reach out to local IBM partners."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"The fees incurred are for the licensing and maintenance."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

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Top Industries

By visitors reading reviews

Financial Services Firm

36%

Government

12%

Computer Software Company

11%

Real Estate/Law Firm

Government

19%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Mic...

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What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

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What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days.

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What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

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What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

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Comparisons

IBM FileNet vs IBM ECM

Compared 34% of the time

Alfresco vs IBM ECM

Compared 12% of the time

Hyland OnBase vs IBM ECM

Compared 11% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 11% of the time

SharePoint vs IBM ECM

Compared 7% of the time

More IBM ECM Competitors

SharePoint vs OpenText Content Manager

Compared 26% of the time

OpenText Extended ECM vs OpenText Content Manager

Compared 18% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 11% of the time

Objective ECM vs OpenText Content Manager

Compared 3% of the time

More OpenText Content Manager Competitors

Product Reports

Buyer's Guide

IBM ECM

April 2025

Download IBM ECM product report

Buyer's Guide

OpenText Content Manager

April 2025

Download OpenText Content Manager product report

Also Known As

No data available

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Missouri State Courts

Buyer's Guide

IBM ECM vs. OpenText Content Manager

April 2025

Free Report: IBM ECM vs. OpenText Content Manager

Find out what your peers are saying about IBM ECM vs. OpenText Content Manager and other solutions. Updated: April 2025.

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