We performed a comparison between OpenText Content Manager and SharePoint based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I did not face issues with the product's scalability...The solution's technical support is good."
"An advantage is integration with your IP directory."
"It has a robust search but has often been difficult for people to learn."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"The product can be integrated with different solutions."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"The metadata services, the WCF service integration and the Voxel feature are three most valuable elements of this solution."
"It has good integration with other MS products."
"The online editing capabilities, file sharing, auditing, information security, ease of solution management, and the easy user adaptation to the platform are the most valuable features."
"It has improve our organization by speeding up document sharing."
"Removed the need of paper storage and people flow into the office."
"What I like about SharePoint is that they keep up with a lot of updates, and they bring out new features. I also like that the system is integrated with the Microsoft 365 suite of apps."
"Document flows, storage, and numbering take off the actions for checking and assigning the numbering and running around with approvals and pre-approvals."
"I do like the collaboration around documents. The versioning history has proven useful in some instances as well."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The stability of the solution is an area of concern where improvements can be made."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The ease of use should be addressed."
"The product could improve its scalability."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"It is too heavy. MS should not have paid foreign coders dollars per each row of code. They wasted the stability and reliability in the end."
"The initial setup was very complex."
"The initial setup process is not intuitive."
"Workflow is something that can become more intelligent."
"Integration needs to be more straightforward, particularly with Azure. SharePoint also needs a more comprehensive introductory course for users."
"The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."
"I would like it to be more compliant with global regulations. There are certain features which could be included that currently are not there, such as compliance and record management capabilities."
"The navigation is confusing."
OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while SharePoint is ranked 1st in Enterprise Content Management with 150 reviews. OpenText Content Manager is rated 7.6, while SharePoint is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of SharePoint writes "Good integrations, helps with collaboration, and increases visibility". OpenText Content Manager is most compared with OpenText Extended ECM, OpenText Documentum, IBM FileNet, Microsoft Purview Records Management and Box, whereas SharePoint is most compared with Citrix ShareFile, Microsoft OneDrive, Dropbox, WordPress and Atlassian Confluence. See our OpenText Content Manager vs. SharePoint report.
See our list of best Enterprise Content Management vendors.
We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
What are the records management requirements that you are using to vet and determine the best capability?
Should there be requirements to maintain temporary and/or permanent records?
Not if you are managing physical records in CM. You would need an add-in for M365 such as AvePoint Cloud Records or RecordPoint Records365.
Both help another important issue - M365 Compliance and SharePoint Online are complex user interfaces.
In a lot of organizations, records management staff don't have direct access to RM functions, with IT doing the administration based on service requests from IM. Both add-ins hand usability and RM functions back to the IM team.