IBM FileNet vs OpenText Content Manager comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while OpenText is ranked #7 with an average rating of 8.3. IBM holds a 10.3% mindshare in ECM, compared to OpenText’s 4.0% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 86% of OpenText users who would recommend it.

IBM FileNet

Read 99 IBM FileNet reviews

3,835 Views
2,465 Comparison Views

91% willing to recommend

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,554 Views
856 Comparison Views

86% willing to recommend

IBM FileNet

OpenText Content Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and IBM FileNet compete in the content management category. OpenText Content Manager seems to have the upper hand in terms of pricing and customer support, while FileNet excels in feature breadth and scalability.

Features: OpenText Content Manager stands out for its legal document management, customizable environment, and robust compliance with government standards. It includes strong audit and search capabilities. IBM FileNet, however, leads in automation and scalability, with superior information governance and seamless integration abilities. It efficiently handles large volumes of content for enterprise needs.

Room for Improvement: OpenText Content Manager could improve its integration capabilities and user accessibility, especially in simplifying its security infrastructure. IBM FileNet has concerns over complex setup procedures and high costs, with users desiring enhanced integration options and more advanced analytics. Both products can benefit from streamlined functionality.

Ease of Deployment and Customer Service: OpenText Content Manager provides flexible deployment with Public Cloud and Hybrid Cloud options, while IBM FileNet is mostly limited to On-premises. OpenText users experience mixed support and note a learning curve, but appreciate its online forum. FileNet requires professional services for setup despite knowledgeable support, reflecting its complexity and significant resource demands.

Pricing and ROI: OpenText Content Manager offers competitive pricing, seen as valuable, particularly for smaller enterprises, due to its document storage and management capabilities. IBM FileNet, though expensive, delivers substantial ROI for large enterprises, justified by its robust features. Its high licensing costs align with its strategic value for extensive enterprise content management.

To learn more, read our detailed IBM FileNet vs. OpenText Content Manager Report (Updated: January 2025).

Buyer's Guide

IBM FileNet vs. OpenText Content Manager

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (3rd)

Mindshare comparison

As of January 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.3%, up from 9.7% compared to the previous year. The mindshare of OpenText Content Manager is 4.0%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

WolfgangPichler

Senior Consultant at pITsolutions e.U.

Easy to integrate, and enables our clients to guarantee compliance

The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy. You can't release a new version every three months to bring in new capabilities. That is the old-fashioned, the way it worked ten or 20 years ago. That is bad. In that area, they really must improve. We have FileNet, Content Manager, and TSM in our own installation. We migrated that installation three years ago to version 5.12. Now we have to migrate to 5.25 to bring in new facilities, and it's a big task. We have to do it in addition to our other tasks where we support customers. We need a parallel machine and to set it up there and to migrate step-by-step, then test it and roll it out. It's not so easy. That is a big area where there is much to be done to satisfy the needs of customers.

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Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The main features we find impactful are the workflow and document management along with FileNet file stores."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."

"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."

"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."

"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution."

"I have found that it scales well."

"Instead storing our documents offsite, we are storing all of our documents electronically."

More IBM FileNet pros

"An advantage is integration with your IP directory."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"It has a robust search but has often been difficult for people to learn."

"The product can be integrated with different solutions."

"I did not face issues with the product's scalability...The solution's technical support is good."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"For a records management system, Content Manager is a really good system."

Cons

"I would like to see the dashboard be a little bit more robust and a little more user-friendly"

"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."

"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."

"It is ability to display legacy content needs improvement."

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

"The most valuable features of IBM File Manager are workflow, content, and process capabilities."

"A little better control into the ACLs of FileNet and databases."

"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."

More IBM FileNet cons

"Due to very limited use in the industry, vendor and contract support are hard to find."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Pricing is an issue, as it is too expensive."

"The stability of the solution is an area of concern where improvements can be made."

"The ease of use should be addressed."

"It's not very good at providing stable and robust add-ins to Microsoft."

"The product could improve its scalability."

Pricing and Cost Advice

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"The platform is inexpensive."

"IBM FileNet is an expensive solution."

"The licensing cost of FileNet is comparable."

"It has reduced operating costs by reducing the amount of manual work needed."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

"FileNet is not cheap, but you absolutely get what you pay for. "

More IBM FileNet pricing and cost advice

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The fees incurred are for the licensing and maintenance."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

11%

Insurance Company

Government

20%

Computer Software Company

12%

Financial Services Firm

11%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

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What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

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What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

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What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

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What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

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Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Nuxeo vs IBM FileNet

Compared 2% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Content Manager

Compared 32% of the time

OpenText Extended ECM vs OpenText Content Manager

Compared 21% of the time

OpenText Documentum vs OpenText Content Manager

Compared 14% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 9% of the time

Alfresco vs OpenText Content Manager

Compared 5% of the time

More OpenText Content Manager Competitors

Product Reports

Buyer's Guide

IBM FileNet

January 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Content Manager

January 2025

Download OpenText Content Manager product report

Also Known As

No data available

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Learn More

IBM

OpenText

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Missouri State Courts

Buyer's Guide

IBM FileNet vs. OpenText Content Manager

January 2025

Free Report: IBM FileNet vs. OpenText Content Manager

Find out what your peers are saying about IBM FileNet vs. OpenText Content Manager and other solutions. Updated: January 2025.

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