OpenText Content Manager vs OpenText Documentum comparison

OpenText Content Manager and OpenText Documentum are both solutions in the Enterprise Content Management category. OpenText Content Manager is ranked #7 with an average rating of 8.3, while OpenText Documentum is ranked #2 with an average rating of 7.8. OpenText Content Manager holds a 4.2% mindshare in ECM, compared to OpenText Documentum’s 12.6% mindshare. Additionally, 86% of OpenText Content Manager users are willing to recommend the solution, compared to 83% of OpenText Documentum users who would recommend it.

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,430 Views
824 Comparison Views

86% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,426 Views
2,572 Comparison Views

83% willing to recommend

OpenText Content Manager

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and OpenText Documentum compete in enterprise content management solutions. OpenText Content Manager holds a slight advantage due to user satisfaction with its pricing and support, despite its complexity, while Documentum is noted for its feature richness and suitability for legal applications but faces integration challenges and is considered expensive.

Features: OpenText Content Manager is valued for its comprehensive records retention and compliance features, document lifecycle management, and robust search functionalities. Documentum excels with its process engine, extensive metadata support, and repository capabilities that support business process management and departmental access segregation.

Room for Improvement: Users suggest OpenText Content Manager could improve its integration with legal ERP systems and enhance security settings management. Documentum is criticized for high pricing, installation complexity, and the need for an improved user interface and cloud readiness.

Ease of Deployment and Customer Service: OpenText Content Manager offers on-premises and hybrid cloud deployment options, with evolving technical support. Documentum provides similar flexibility, including public cloud options, but there's a call for more personalized support. Both products’ technical support services receive mixed reviews.

Pricing and ROI: OpenText Content Manager is generally seen as offering good value, enhancing document management process efficiency. Documentum, despite its capabilities, is considered costly, with users interested in pricing adjustments for smaller scale deployments. Strategic licensing is crucial for both products to maximize ROI, with OpenText seen as a worthwhile long-term investment.

To learn more, read our detailed OpenText Content Manager vs. OpenText Documentum Report (Updated: March 2025).

Buyer's Guide

OpenText Content Manager vs. OpenText Documentum

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (2nd)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of OpenText Content Manager is 4.2%, up from 3.2% compared to the previous year. The mindshare of OpenText Documentum is 12.6%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product can be integrated with different solutions."

"An advantage is integration with your IP directory."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"For a records management system, Content Manager is a really good system."

"I did not face issues with the product's scalability...The solution's technical support is good."

"It has a robust search but has often been difficult for people to learn."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"The most impactful thing is the size, which is almost 25 TB."

"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."

"The most valuable features of this solution are the security, storage, and document search capability."

"I recommend Documentum as it supports big systems and offers good integration."

"The most valuable feature is that the documents are kept secure."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

Cons

"Due to very limited use in the industry, vendor and contract support are hard to find."

"The stability of the solution is an area of concern where improvements can be made."

"It's not very good at providing stable and robust add-ins to Microsoft."

"The product could improve its scalability."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Pricing is an issue, as it is too expensive."

"The ease of use should be addressed."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"It's difficult to manage and customize Documentum."

"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."

"The price is quite high as the licensing prices are significant."

"The user interface can be improved."

"OpenText Documentum needs to improve its support."

"I would like to see performance improvements, especially regarding slow response times."

"The licensing model should be changed."

Pricing and Cost Advice

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The fees incurred are for the licensing and maintenance."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"OpenText Documentum's pricing is good."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"It is quite an expensive product."

"The price is considered affordable now."

"The product is expensive."

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

19%

Computer Software Company

13%

Government

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

SharePoint vs OpenText Content Manager

Compared 27% of the time

OpenText Extended ECM vs OpenText Content Manager

Compared 18% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 11% of the time

IBM FileNet vs OpenText Content Manager

Compared 8% of the time

DocuWare vs OpenText Content Manager

Compared 5% of the time

More OpenText Content Manager Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

IBM FileNet vs OpenText Documentum

Compared 12% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Box vs OpenText Documentum

Compared 3% of the time

Product Reports

Buyer's Guide

OpenText Content Manager

March 2025

Download OpenText Content Manager product report

Buyer's Guide

OpenText Documentum

March 2025

Download OpenText Documentum product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Missouri State Courts

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

OpenText Content Manager vs. OpenText Documentum

March 2025

Free Report: OpenText Content Manager vs. OpenText Documentum

Find out what your peers are saying about OpenText Content Manager vs. OpenText Documentum and other solutions. Updated: March 2025.

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