OpenText Content Manager vs OpenText Documentum comparison

OpenText Content Manager and OpenText Documentum are both solutions in the Enterprise Content Management category. OpenText Content Manager is ranked #7 with an average rating of 8.3, while OpenText Documentum is ranked #2 with an average rating of 7.8. OpenText Content Manager holds a 4.0% mindshare in ECM, compared to OpenText Documentum’s 12.2% mindshare. Additionally, 86% of OpenText Content Manager users are willing to recommend the solution, compared to 83% of OpenText Documentum users who would recommend it.

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,658 Views
891 Comparison Views

86% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,707 Views
2,816 Comparison Views

83% willing to recommend

OpenText Content Manager

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and OpenText Documentum compete in enterprise content management solutions. OpenText Content Manager holds a slight advantage due to user satisfaction with its pricing and support, despite its complexity, while Documentum is noted for its feature richness and suitability for legal applications but faces integration challenges and is considered expensive.

Features: OpenText Content Manager is valued for its comprehensive records retention and compliance features, document lifecycle management, and robust search functionalities. Documentum excels with its process engine, extensive metadata support, and repository capabilities that support business process management and departmental access segregation.

Room for Improvement: Users suggest OpenText Content Manager could improve its integration with legal ERP systems and enhance security settings management. Documentum is criticized for high pricing, installation complexity, and the need for an improved user interface and cloud readiness.

Ease of Deployment and Customer Service: OpenText Content Manager offers on-premises and hybrid cloud deployment options, with evolving technical support. Documentum provides similar flexibility, including public cloud options, but there's a call for more personalized support. Both products’ technical support services receive mixed reviews.

Pricing and ROI: OpenText Content Manager is generally seen as offering good value, enhancing document management process efficiency. Documentum, despite its capabilities, is considered costly, with users interested in pricing adjustments for smaller scale deployments. Strategic licensing is crucial for both products to maximize ROI, with OpenText seen as a worthwhile long-term investment.

To learn more, read our detailed OpenText Content Manager vs. OpenText Documentum Report (Updated: December 2024).

Buyer's Guide

OpenText Content Manager vs. OpenText Documentum

December 2024

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Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (4th)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of OpenText Content Manager is 4.0%, up from 3.1% compared to the previous year. The mindshare of OpenText Documentum is 12.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Santosh Koppu

Lead software engineer at Chevron

Has strong records management,, security, and integration capabilities

It provides extensive accessibility to our content, and it's a vital component in our work processes. We've gained access to a plethora of applications through OpenText, which enables us to enhance our services for customers. One notable example is the integration with Xfinity ECM, a solution that seamlessly integrates with SAP. For instance, when someone working with SAP needs to access a specific invoice document, SAP itself doesn't store these documents, instead, the content related to the invoice number seamlessly flows through Documentum. It offers robust security features and it allows to leverage a variety of plugins from OpenText to enhance security. For example, there are plugins like Trusted Content Services that allow you to encrypt entire documents for added security, though it's essential to be aware that this might impact performance. It is a highly potent content management tool. It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product can be integrated with different solutions."

"For a records management system, Content Manager is a really good system."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"I did not face issues with the product's scalability...The solution's technical support is good."

"It has a robust search but has often been difficult for people to learn."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"An advantage is integration with your IP directory."

"OpenText Documentum's composition is good. It is convenient and straight out of the box."

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"Documentum is a highly scalable document management solution because it's built on a solid platform."

"The most valuable feature of OpenText Documentum is the versioning."

"The most valuable features of this solution are the security, storage, and document search capability."

Cons

"The product could improve its scalability."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"It's not very good at providing stable and robust add-ins to Microsoft."

"The ease of use should be addressed."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"Pricing is an issue, as it is too expensive."

"The stability of the solution is an area of concern where improvements can be made."

"OpenText Documentum needs to improve its support."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"The licensing model should be changed."

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."

"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."

"The biggest issue for us is the price of the product."

"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."

"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."

Pricing and Cost Advice

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"The fees incurred are for the licensing and maintenance."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The price is considered affordable now."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"OpenText Documentum's pricing is good."

"It is quite an expensive product."

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

12%

Financial Services Firm

11%

Construction Company

Financial Services Firm

18%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

SharePoint vs OpenText Content Manager

Compared 32% of the time

OpenText Extended ECM vs OpenText Content Manager

Compared 21% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 9% of the time

IBM FileNet vs OpenText Content Manager

Compared 9% of the time

Alfresco vs OpenText Content Manager

Compared 5% of the time

More OpenText Content Manager Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 20% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 10% of the time

M-Files vs OpenText Documentum

Compared 3% of the time

Product Reports

Buyer's Guide

OpenText Content Manager

December 2024

Download OpenText Content Manager product report

Buyer's Guide

OpenText Documentum

December 2024

Download OpenText Documentum product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Learn More

OpenText

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Sample Customers

Missouri State Courts

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

OpenText Content Manager vs. OpenText Documentum

December 2024

Free Report: OpenText Content Manager vs. OpenText Documentum

Find out what your peers are saying about OpenText Content Manager vs. OpenText Documentum and other solutions. Updated: December 2024.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.