OpenText Content Manager vs OpenText Documentum comparison

OpenText Content Manager and OpenText Documentum compete in enterprise content management solutions. OpenText Content Manager holds a slight advantage due to user satisfaction with its pricing and support, despite its complexity, while Documentum is noted for its feature richness and suitability for legal applications but faces integration challenges and is considered expensive.

Features: OpenText Content Manager is valued for its comprehensive records retention and compliance features, document lifecycle management, and robust search functionalities. Documentum excels with its process engine, extensive metadata support, and repository capabilities that support business process management and departmental access segregation.

Room for Improvement: Users suggest OpenText Content Manager could improve its integration with legal ERP systems and enhance security settings management. Documentum is criticized for high pricing, installation complexity, and the need for an improved user interface and cloud readiness.

Ease of Deployment and Customer Service: OpenText Content Manager offers on-premises and hybrid cloud deployment options, with evolving technical support. Documentum provides similar flexibility, including public cloud options, but there's a call for more personalized support. Both products’ technical support services receive mixed reviews.

Pricing and ROI: OpenText Content Manager is generally seen as offering good value, enhancing document management process efficiency. Documentum, despite its capabilities, is considered costly, with users interested in pricing adjustments for smaller scale deployments. Strategic licensing is crucial for both products to maximize ROI, with OpenText seen as a worthwhile long-term investment.