IBM FileNet vs OpenText Documentum Content Management comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #2 with an average rating of 8.1, while OpenText is ranked #3 with an average rating of 7.4. IBM holds a 6.2% mindshare in ECM, compared to OpenText’s 7.2% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM FileNet

Read 105 IBM FileNet reviews

4,556 Views
4,192 Comparison Views

91% willing to recommend

OpenText Documentum Content...

Read 32 OpenText Documentum Content Management reviews

4,086 Views
3,555 Comparison Views

83% willing to recommend

IBM FileNet

OpenText Documentum Content...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

OpenText Documentum and IBM FileNet are leading solutions in the enterprise content management category. OpenText Documentum often has the upper hand due to its superior integration capabilities with platforms like Salesforce and SAP, making it appealing for businesses prioritizing interoperability.

Features: OpenText Documentum is valued for its content server and DFC, which streamline document and metadata management while maintaining strong security. It integrates well with Salesforce and SAP, leveraging tools like Trusted Content Services for enhanced security. IBM FileNet stands out for its flexibility, scalable document storage, and robust search capabilities. It excels in handling extensive document volumes and offers case-centric workflows.

Room for Improvement: OpenText Documentum users highlight the need for a more intuitive UI, improved cloud security, better ERP integration, and lower costs. For IBM FileNet, simplification of configuration, enhancement of the user interface, improved documentation, and reduced licensing costs are noted as key areas for improvement.

Ease of Deployment and Customer Service: OpenText Documentum's flexibility includes hybrid and public cloud deployment options. Its transition to OpenText has brought mixed reviews regarding customer support. IBM FileNet primarily supports on-premises deployment and faces criticism for the complexity of its support processes, affecting customer satisfaction.

Pricing and ROI: Both solutions are expensive, which can be restrictive for smaller organizations. OpenText Documentum users mention high fees but acknowledge recent pricing improvements. IBM FileNet users stress the importance of understanding complex licensing to avoid overpayment. Despite high costs, both offer solid ROI, especially for enterprises in regulated industries needing comprehensive document management solutions.

To learn more, read our detailed IBM FileNet vs. OpenText Documentum Content Management Report (Updated: February 2026).

Buyer's Guide

IBM FileNet vs. OpenText Documentum Content Management

February 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

2nd

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

105

Ranking in other categories

No ranking in other categories

OpenText Documentum Content...

Ranking in Enterprise Content Management

3rd

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Enterprise Content Management category, the mindshare of IBM FileNet is 6.2%, down from 10.2% compared to the previous year. The mindshare of OpenText Documentum Content Management is 7.2%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
IBM FileNet	6.2%
OpenText Documentum Content Management	7.2%
Other	86.6%

Enterprise Content Management

Featured Reviews

Shankar-Kambhampaty

Consulting CTO at a tech consulting company with 1-10 employees

Business workflows have been automated and document processes are streamlined at large scale

I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.

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Federica Camaldo

Consultant In Risk Management and Performance Improvemenf at Deloitte Risk Advisory

User finds integration useful but seeks improvement in interface intuitiveness

I am satisfied with OpenText Documentum so far; it has great integration capabilities. The connection with our API and SAP is useful, as you can use their SAP interface. The key point that my company decided to go with OpenText Documentum is mostly because you can integrate it with many other tools such as Salesforce.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."

"The natural interpolatability with IBM Datacap, that is a key component of our solution, as well as with BPM, and WebSphere Portal. That's why we prefer FileNet instead of some other, less world-class solution."

"I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."

"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."

"FileNet provides a compact solution for midsized companies."

"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."

"It has an excellent document storage repository, which is good at what it does."

"The most critical benefit has been ease of use. It speeds along our development helping us go to market a lot sooner."

More IBM FileNet pros

"We like Documentum for its capacity and reliability."

"OpenText Documentum has improved availability and performance in our organization."

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

"OpenText Documentum's composition is good. It is convenient and straight out of the box."

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"It has reduced the amount of paper documents; reducing time and errors in the process."

More OpenText Documentum Content Management pros

Cons

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

"I think the support could be better, and it could improve."

"We'd like to use the docker, to have it containerized."

"We would like to have more automation of rollout solutions."

"The solution’s pricing could be improved."

"The product is expensive."

"There is no room for improvement in the current version of FileNet, and I have not identified any potential new features or existing problems that require attention."

"As the era is changing to AI, I believe IBM FileNet needs to focus more on AI capabilities."

More IBM FileNet cons

"The user interface can be a bit more intuitive."

"It's difficult to manage and customize Documentum."

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

"The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located."

"An area that needs to improve is how to reduce storage space on the AWS site."

"The price is quite high as the licensing prices are significant."

"The vertical application could be improved."

"Sometimes DocBroker cannot see the DocBase."

More OpenText Documentum Content Management cons

Pricing and Cost Advice

"The platform is inexpensive."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"Licensing costs depend on the size of the storage."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"Yearly, we pay for the maintenance, which is $20,000."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

More IBM FileNet pricing and cost advice

"The product is expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The price is considered affordable now."

"OpenText Documentum's pricing is good."

"It is quite an expensive product."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

Government

Insurance Company

Financial Services Firm

16%

Government

10%

Manufacturing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	13
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	1
Large Enterprise	28

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The pricing and licensing of IBM FileNet is high. We are living in a world where the minimal license from IBM costs anywhere from seventy-five thousand to one hundred thousand US dollars, depending...

See all answers

What needs improvement with IBM FileNet?

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is located.

See all answers

What is your primary use case for OpenText Documentum?

We are using it to archive the information about our sales.

See all answers

Comparisons

OpenText Content Management vs IBM FileNet

Compared 13% of the time

SharePoint vs IBM FileNet

Compared 13% of the time

Hyland OnBase vs IBM FileNet

Compared 10% of the time

Alfresco vs IBM FileNet

Compared 8% of the time

Box vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum Content Management

Compared 20% of the time

Alfresco vs OpenText Documentum Content Management

Compared 12% of the time

OpenText Content Management vs OpenText Documentum Content Management

Compared 9% of the time

Hyland OnBase vs OpenText Documentum Content Management

Compared 8% of the time

Newgen OmniDocs vs OpenText Documentum Content Management

Compared 5% of the time

More OpenText Documentum Content Management Competitors

Product Reports

Buyer's Guide

IBM FileNet

January 2026

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum Content Management

January 2026

OpenText Documentum Content Management report

Download OpenText Documentum Content Management product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum Content Management provides centralized document management with strong security, advanced metadata management, and seamless integration with systems like SAP and Salesforce, aiding businesses in overseeing content effectively.

OpenText Documentum Content Management is known for its strong integration capabilities, especially with systems such as SAP, Salesforce, and Oracle E-Business Suite, facilitating effective document management. Its strengths include advanced security features, comprehensive metadata management, and robust support for lifecycle and workflow management. The platform's scalability and business process automation capabilities support industries with large volumes of content. It is adaptable for various sectors, including healthcare, banking, insurance, and government, providing document storage, sharing, and collaboration functionalities. While the intuitive automation engine enhances workflows, users have noted that improvements are needed in UI design, performance, and integration with additional systems. Concerns about cloud transition security, high costs, outdated workflows, and complex metadata management indicate areas for development. Supports are sought for AI integrations, improved cloud functionality, and efficient documentation.

What are the key features of OpenText Documentum Content Management?

Security: Robust security features ensure content protection.
Metadata Management: Advanced handling of metadata enhances organization.
Integration: Seamless connectivity with systems like SAP and Salesforce.
Lifecycle Management: Comprehensive support for document lifecycles.
Automation Engine: Streamlined workflows through intuitive automation.

What benefits or ROI can users expect?

Improved Efficiency: Centralized management reduces redundancies.
Regulatory Compliance: Helps meet industry standards easily.
Scalability: Accommodates growing content volumes effortlessly.
Enhanced Collaboration: Facilitates document sharing and teamwork.
Secure Cloud Transition: Maintains security while adopting cloud services.

Industries such as healthcare, banking, and government use OpenText Documentum Content Management for document-centric processes, ensuring regulatory compliance and facilitating collaboration. With Captiva enhancing OCR and batch scanning, it is crucial for managing high-quality documentation and compliance efforts across sectors.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM FileNet vs. OpenText Documentum Content Management

February 2026

Free Report: IBM FileNet vs. OpenText Documentum Content Management

Find out what your peers are saying about IBM FileNet vs. OpenText Documentum Content Management and other solutions. Updated: February 2026.

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