IBM FileNet vs OpenText Documentum comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.8. IBM holds a 10.6% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,588 Views
2,318 Comparison Views

91% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,499 Views
2,621 Comparison Views

83% willing to recommend

IBM FileNet

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and IBM FileNet compete in the document management solutions category. IBM FileNet appears to have the upper hand due to its strong scalability and automation capabilities, especially for organizations with complex integration needs.

Features: OpenText Documentum offers comprehensive content management capabilities, including lifecycle management, centralized repository access, and robust security features. Users also appreciate its ability to manage content metadata effectively. IBM FileNet excels in enterprise scalability and flexibility, with strengths in automation and document-centric workflows. It provides efficient case management and seamless integration capabilities with other solutions, making it highly adaptable for complex business processes.

Room for Improvement: OpenText Documentum users highlight the need for better interface usability and integration with ERP systems, as well as addressing high costs and improving performance. It also has challenges with slow response times and limited documentation. IBM FileNet faces criticism regarding interface complexity and challenging migration processes. Users seek enhanced integration with other IBM products and better automation features to improve overall usability and deployment.

Ease of Deployment and Customer Service: OpenText Documentum supports deployment across on-premises, public, and hybrid clouds, offering deployment flexibility but facing inconsistencies in technical support quality. Users report experiencing delays and varied assistance levels. IBM FileNet mainly supports on-premises deployment with average technical support, and users find support for older versions lacking. While Documentum provides more deployment options, both systems need to improve support quality and consistency.

Pricing and ROI: OpenText Documentum sees its pricing as high, posing a barrier to smaller organizations, despite noted licensing model adjustments for better ROI in compliance and management. IBM FileNet also appears costly, with pricing based on storage size and processor needs. Its licensing complexity adds challenges to cost management, but high costs are justified through improved content management efficiencies and ROI. Documentum is still expensive despite pricing efforts, while FileNet complexity impacts cost management efforts.

To learn more, read our detailed IBM FileNet vs. OpenText Documentum Report (Updated: March 2025).

Buyer's Guide

IBM FileNet vs. OpenText Documentum

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

No ranking in other categories

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.6%, up from 9.6% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found that it scales well."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."

"FileNet is highly scalable and suited for implementation in large multinational organizations."

"FileNet is very user-friendly... We have business users using and it is quite friendly for them."

"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."

"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."

"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."

More IBM FileNet pros

"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."

"We like Documentum for its capacity and reliability."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"The most impactful thing is the size, which is almost 25 TB."

"The product is user-friendly."

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

Cons

"It could be simpler to use, considering multiple use cases."

"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."

"Developers like us have an upgraded interface. That interface does not work in the process that we have today. It hangs and is not user-friendly."

"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."

"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."

"I would like to see expanded search features, like content search."

"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."

"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."

More IBM FileNet cons

"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"The licensing model should be changed."

"The user interface can be a bit more intuitive."

Pricing and Cost Advice

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"FileNet is quite expensive, although Documentum is expensive too."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"The licensing cost of FileNet is comparable."

More IBM FileNet pricing and cost advice

"The price is considered affordable now."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"It is quite an expensive product."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The product is expensive."

"OpenText Documentum's pricing is good."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Financial Services Firm

19%

Computer Software Company

13%

Government

12%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

OpenText Extended ECM vs IBM FileNet

Compared 17% of the time

SharePoint vs IBM FileNet

Compared 15% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum

Compared 22% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

OpenText Content Manager vs OpenText Documentum

Compared 4% of the time

Product Reports

Buyer's Guide

IBM FileNet

March 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum

March 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM FileNet vs. OpenText Documentum

March 2025

Free Report: IBM FileNet vs. OpenText Documentum

Find out what your peers are saying about IBM FileNet vs. OpenText Documentum and other solutions. Updated: March 2025.

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