OpenText Documentum and IBM FileNet compete in the document management solutions category. IBM FileNet appears to have the upper hand due to its strong scalability and automation capabilities, especially for organizations with complex integration needs.
Features: OpenText Documentum offers comprehensive content management capabilities, including lifecycle management, centralized repository access, and robust security features. Users also appreciate its ability to manage content metadata effectively. IBM FileNet excels in enterprise scalability and flexibility, with strengths in automation and document-centric workflows. It provides efficient case management and seamless integration capabilities with other solutions, making it highly adaptable for complex business processes.
Room for Improvement: OpenText Documentum users highlight the need for better interface usability and integration with ERP systems, as well as addressing high costs and improving performance. It also has challenges with slow response times and limited documentation. IBM FileNet faces criticism regarding interface complexity and challenging migration processes. Users seek enhanced integration with other IBM products and better automation features to improve overall usability and deployment.
Ease of Deployment and Customer Service: OpenText Documentum supports deployment across on-premises, public, and hybrid clouds, offering deployment flexibility but facing inconsistencies in technical support quality. Users report experiencing delays and varied assistance levels. IBM FileNet mainly supports on-premises deployment with average technical support, and users find support for older versions lacking. While Documentum provides more deployment options, both systems need to improve support quality and consistency.
Pricing and ROI: OpenText Documentum sees its pricing as high, posing a barrier to smaller organizations, despite noted licensing model adjustments for better ROI in compliance and management. IBM FileNet also appears costly, with pricing based on storage size and processor needs. Its licensing complexity adds challenges to cost management, but high costs are justified through improved content management efficiencies and ROI. Documentum is still expensive despite pricing efforts, while FileNet complexity impacts cost management efforts.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
The product-level support is better now than before.
My involvement was not only user level, but development integration level also.
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
It would be beneficial to have more ability to customize features for specific use cases.
After implementation, I was pleased with the functions of the application.
The price is quite high as the licensing prices are significant.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
Never had to scale to meet demand.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
Overall, it offers a lot of functionalities for the price point.
It is quite expensive.
The licensing price is quite high.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
after the deployment, we found the system to be reliable.
For example, database connections could be improved.
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.
Document annotation
The product is user-friendly.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
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