IBM FileNet vs OpenText Documentum comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while OpenText is ranked #2 with an average rating of 7.8. IBM holds a 10.4% mindshare in ECM, compared to OpenText’s 12.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM FileNet

Read 100 IBM FileNet reviews

3,679 Views
2,383 Comparison Views

91% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,534 Views
2,675 Comparison Views

83% willing to recommend

IBM FileNet

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and IBM FileNet compete in the document management solutions category. IBM FileNet appears to have the upper hand due to its strong scalability and automation capabilities, especially for organizations with complex integration needs.

Features: OpenText Documentum offers comprehensive content management capabilities, including lifecycle management, centralized repository access, and robust security features. Users also appreciate its ability to manage content metadata effectively. IBM FileNet excels in enterprise scalability and flexibility, with strengths in automation and document-centric workflows. It provides efficient case management and seamless integration capabilities with other solutions, making it highly adaptable for complex business processes.

Room for Improvement: OpenText Documentum users highlight the need for better interface usability and integration with ERP systems, as well as addressing high costs and improving performance. It also has challenges with slow response times and limited documentation. IBM FileNet faces criticism regarding interface complexity and challenging migration processes. Users seek enhanced integration with other IBM products and better automation features to improve overall usability and deployment.

Ease of Deployment and Customer Service: OpenText Documentum supports deployment across on-premises, public, and hybrid clouds, offering deployment flexibility but facing inconsistencies in technical support quality. Users report experiencing delays and varied assistance levels. IBM FileNet mainly supports on-premises deployment with average technical support, and users find support for older versions lacking. While Documentum provides more deployment options, both systems need to improve support quality and consistency.

Pricing and ROI: OpenText Documentum sees its pricing as high, posing a barrier to smaller organizations, despite noted licensing model adjustments for better ROI in compliance and management. IBM FileNet also appears costly, with pricing based on storage size and processor needs. Its licensing complexity adds challenges to cost management, but high costs are justified through improved content management efficiencies and ROI. Documentum is still expensive despite pricing efforts, while FileNet complexity impacts cost management efforts.

To learn more, read our detailed IBM FileNet vs. OpenText Documentum Report (Updated: January 2025).

Buyer's Guide

IBM FileNet vs. OpenText Documentum

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

100

Ranking in other categories

No ranking in other categories

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.4%, up from 9.6% compared to the previous year. The mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

Read full review

Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The features that I have found most valuable include the Data Capture and Case Manager features."

"It has given us a whole new environment to do document management and document storage."

"We probably would not have seen adoption so strongly without it."

"It has increased our productivity."

"One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily."

"It has a straightforward approach to the install."

"The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use."

"The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet."

More IBM FileNet pros

"OpenText Documentum is a robust choice for enterprise-level document management."

"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."

"The most valuable features of this solution are the security, storage, and document search capability."

"Documentum is a highly scalable document management solution because it's built on a solid platform."

"The most valuable feature is that the documents are kept secure."

"The most valuable feature is the management."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

Cons

"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."

"I think the support could be better, and it could improve."

"One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is that we also are using it as our system of record for our language management and our language definitions. I know that that was a little bit of a challenge, just because of the underlying architecture."

"I would like to have an offline DR deployment. If that is doable, then it would be a big win."

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

"The product is expensive."

"We would like to have more automation of rollout solutions."

"Needs a better administration tool."

More IBM FileNet cons

"The user interface can be a bit more intuitive."

"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"

"The price is quite high as the licensing prices are significant."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"The price is quite high as the licensing prices are significant."

"OpenText Documentum needs to improve its support."

"I would like to see performance improvements, especially regarding slow response times."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

Pricing and Cost Advice

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"It has reduced operating costs by reducing the amount of manual work needed."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"Licensing costs depend on the size of the storage."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

More IBM FileNet pricing and cost advice

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"The product is expensive."

"The price is considered affordable now."

"OpenText Documentum's pricing is good."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Financial Services Firm

19%

Computer Software Company

13%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

OpenText Content Manager vs OpenText Documentum

Compared 4% of the time

Product Reports

Buyer's Guide

IBM FileNet

February 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum

February 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM FileNet vs. OpenText Documentum

January 2025

Free Report: IBM FileNet vs. OpenText Documentum

Find out what your peers are saying about IBM FileNet vs. OpenText Documentum and other solutions. Updated: January 2025.

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