IBM FileNet vs OpenText Documentum comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while OpenText is ranked #2 with an average rating of 7.8. IBM holds a 10.3% mindshare in ECM, compared to OpenText’s 12.2% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

IBM FileNet

Read 99 IBM FileNet reviews

3,835 Views
2,465 Comparison Views

91% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,669 Views
2,755 Comparison Views

83% willing to recommend

IBM FileNet

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and IBM FileNet compete in the document management solutions category. IBM FileNet appears to have the upper hand due to its strong scalability and automation capabilities, especially for organizations with complex integration needs.

Features: OpenText Documentum offers comprehensive content management capabilities, including lifecycle management, centralized repository access, and robust security features. Users also appreciate its ability to manage content metadata effectively. IBM FileNet excels in enterprise scalability and flexibility, with strengths in automation and document-centric workflows. It provides efficient case management and seamless integration capabilities with other solutions, making it highly adaptable for complex business processes.

Room for Improvement: OpenText Documentum users highlight the need for better interface usability and integration with ERP systems, as well as addressing high costs and improving performance. It also has challenges with slow response times and limited documentation. IBM FileNet faces criticism regarding interface complexity and challenging migration processes. Users seek enhanced integration with other IBM products and better automation features to improve overall usability and deployment.

Ease of Deployment and Customer Service: OpenText Documentum supports deployment across on-premises, public, and hybrid clouds, offering deployment flexibility but facing inconsistencies in technical support quality. Users report experiencing delays and varied assistance levels. IBM FileNet mainly supports on-premises deployment with average technical support, and users find support for older versions lacking. While Documentum provides more deployment options, both systems need to improve support quality and consistency.

Pricing and ROI: OpenText Documentum sees its pricing as high, posing a barrier to smaller organizations, despite noted licensing model adjustments for better ROI in compliance and management. IBM FileNet also appears costly, with pricing based on storage size and processor needs. Its licensing complexity adds challenges to cost management, but high costs are justified through improved content management efficiencies and ROI. Documentum is still expensive despite pricing efforts, while FileNet complexity impacts cost management efforts.

To learn more, read our detailed IBM FileNet vs. OpenText Documentum Report (Updated: January 2025).

Buyer's Guide

IBM FileNet vs. OpenText Documentum

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.3%, up from 9.7% compared to the previous year. The mindshare of OpenText Documentum is 12.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

WolfgangPichler

Senior Consultant at pITsolutions e.U.

Easy to integrate, and enables our clients to guarantee compliance

The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy. You can't release a new version every three months to bring in new capabilities. That is the old-fashioned, the way it worked ten or 20 years ago. That is bad. In that area, they really must improve. We have FileNet, Content Manager, and TSM in our own installation. We migrated that installation three years ago to version 5.12. Now we have to migrate to 5.25 to bring in new facilities, and it's a big task. We have to do it in addition to our other tasks where we support customers. We need a parallel machine and to set it up there and to migrate step-by-step, then test it and roll it out. It's not so easy. That is a big area where there is much to be done to satisfy the needs of customers.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow."

"[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors."

"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."

"It provides good stability and scalability for huge enterprises as well."

"I have found that it scales well."

"IBM FileNet supports our document management and compliance processes."

"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."

"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."

More IBM FileNet pros

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"The product is user-friendly."

"OpenText Documentum's composition is good. It is convenient and straight out of the box."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"It has the ability to categorize and search."

"Documentum is a highly scalable document management solution because it's built on a solid platform."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"The most valuable features of this solution are the security, storage, and document search capability."

Cons

"IBM does not do very good marketing for FileNet."

"I would like to have an offline DR deployment. If that is doable, then it would be a big win."

"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."

"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."

"I would say the installation process can be very complicated, and you need to to have an experience resource."

"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."

"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."

"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."

More IBM FileNet cons

"The price is quite high as the licensing prices are significant."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"The user interface can be improved."

"The licensing model should be changed."

"The biggest issue for us is the price of the product."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"The BPM side should be improved."

"The vertical application could be improved."

Pricing and Cost Advice

"The cost is about $40,000, plus yearly maintenance."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"Licensing costs depend on the size of the storage."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"FileNet is not cheap, but you absolutely get what you pay for. "

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"IBM FileNet is an expensive solution."

More IBM FileNet pricing and cost advice

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It is quite an expensive product."

"The price is considered affordable now."

"OpenText Documentum's pricing is good."

"The product is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

11%

Insurance Company

Financial Services Firm

19%

Computer Software Company

13%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

IBM ECM vs IBM FileNet

Compared 7% of the time

Alfresco vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

Alfresco vs OpenText Documentum

Compared 10% of the time

Hyland OnBase vs OpenText Documentum

Compared 8% of the time

OpenText Content Manager vs OpenText Documentum

Compared 4% of the time

Product Reports

Buyer's Guide

IBM FileNet

January 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Documentum

January 2025

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Learn More

IBM

OpenText

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

IBM FileNet vs. OpenText Documentum

January 2025

Free Report: IBM FileNet vs. OpenText Documentum

Find out what your peers are saying about IBM FileNet vs. OpenText Documentum and other solutions. Updated: January 2025.

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