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IBM FileNet pros and cons

Vendor: IBM
4.1 out of 5
2,693 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

IBM FileNet is stable and scalable, supporting enterprise needs efficiently.
It enhances business processes and document management with capabilities for centralization and efficient retrieval.
Interconnectivity with other IBM products like IBM Datacap and BPM optimizes functionality and prevents isolation.
Strong integration features support robust document management and compliance processes effectively.
IBM FileNet provides extensive support and quick solutions through its customer service.

CONS

IBM FileNet does not introduce new technologies frequently, often waiting years between updates.
IBM FileNet requires an experienced resource due to its complicated installation and setup process.
IBM FileNet lacks integration features and the collaboration between teams needs improvement.
IBM FileNet's pricing model is expensive, limiting its use to large enterprises.
IBM FileNet struggles with complex migration processes and high infrastructure demand for analytics.
 

IBM FileNet Pros review quotes

WolfgangPichler - PeerSpot reviewer
Sep 22, 2019
It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access.
Moshe Elbaz - PeerSpot reviewer
Sep 22, 2019
For a large company, for the robustness, stability, performance, and the growth — that you can grow it within seconds — I would advise using FileNet, without any doubt.
AD
Sep 15, 2019
There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform.
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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FH
Oct 9, 2018
There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can.
JP
Jun 19, 2019
Gves us the ability to create an end-to-end [document] transaction.
it_user998295 - PeerSpot reviewer
Sep 26, 2019
FileNet is very user-friendly... We have business users using and it is quite friendly for them.
GV
Sep 26, 2019
FileNet has the capabilities to meet compliance and regulatory requirements. It is very secure.
VO
Sep 22, 2019
One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily.
DO
Sep 16, 2019
We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems.
BO
Sep 29, 2019
The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working.
 

IBM FileNet Cons review quotes

WolfgangPichler - PeerSpot reviewer
Sep 22, 2019
The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve.
Moshe Elbaz - PeerSpot reviewer
Sep 22, 2019
The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with.
AD
Sep 15, 2019
There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements.
Learn what your peers think about IBM FileNet. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
FH
Oct 9, 2018
In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful.
JP
Jun 19, 2019
We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that.
it_user998295 - PeerSpot reviewer
Sep 26, 2019
I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds.
GV
Sep 26, 2019
There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward.
VO
Sep 22, 2019
However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count.
DO
Sep 16, 2019
IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user.
BO
Sep 29, 2019
Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document.