Box vs IBM FileNet comparison

Box and IBM are both solutions in the Enterprise Content Management category. Box is ranked #6 with an average rating of 8.0, while IBM is ranked #4 with an average rating of 7.9. Box holds a 3.9% mindshare in ECM, compared to IBM’s 10.1% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

Box

Read 40 Box reviews

2,462 Views
1,375 Comparison Views

85% willing to recommend

IBM FileNet

Read 99 IBM FileNet reviews

3,951 Views
2,539 Comparison Views

91% willing to recommend

Box

IBM FileNet

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Box and IBM FileNet compete in the cloud storage and document management category. Box seems to have an upper hand in ease of deployment and customer service based on user feedback, while IBM FileNet is preferred for extensive enterprise capabilities and scalability.

Features: Box offers real-time collaboration, integration with Microsoft Office, and secure file sharing that appeal to businesses looking for flexible cloud storage solutions. IBM FileNet provides robust document management features, including scalability, record management, and deep content management capabilities suitable for larger enterprises.

Room for Improvement: Box users have indicated a need for better search functionality, expanded integration options, and enhanced security features for enterprise use. IBM FileNet faces challenges with a complex installation process, high licensing costs, and difficulties in integrating with other solutions.

Ease of Deployment and Customer Service: Box supports both private and public cloud solutions, offering more flexible deployment and receiving positive feedback for its proactive customer service, though some delays in technical support are noted. IBM FileNet, primarily deployed on-premises, is valued for its stability but criticized for complex deployment and variable customer service quality dependent on the service contract level.

Pricing and ROI: Box is considered cost-effective and offers both free and enterprise-level options, although it could improve pricing transparency regarding API calls. It shows strong ROI in terms of time savings. IBM FileNet, while more expensive with costly licensing and complex agreements, is seen as a worthwhile investment for data management efficiencies in large enterprises due to its scalability and integration capabilities.

To learn more, read our detailed Box vs. IBM FileNet Report (Updated: December 2024).

Buyer's Guide

Box vs. IBM FileNet

December 2024

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Categories and Ranking

Box

Ranking in Enterprise Content Management

6th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Storage (12th), Digital Asset Management (3rd), Document Management Software (2nd), Content Collaboration Platforms (4th)

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Box is 3.9%, down from 6.2% compared to the previous year. The mindshare of IBM FileNet is 10.1%, up from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Parthasarathy Chellapillai

Program Administrator at Flextronics

Used for data storage and data collaboration, but its data security could be improved

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

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WolfgangPichler

Senior Consultant at pITsolutions e.U.

Provides a compact solution for midsized companies

IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."

"The collaboration of the solution is good."

"The most valuable feature of Box is security."

"I like that Box makes it easy to deploy virtual machines."

"It is a very user-friendly product."

"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."

"Sharing and collaborating across files and folders has been a massive game changer."

"Box is very simple and effective, so I prefer Box."

More Box pros

"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."

"Instead storing our documents offsite, we are storing all of our documents electronically."

"We are able to find the proper documents which are needed for business processes."

"The API's extensibility and new user interface are its most valuable features."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."

More IBM FileNet pros

Cons

"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."

"The integration with other products should be improved."

"The solution's data security should be improved."

"The price must be lowered."

"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."

"I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users."

"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."

"Tasks and comments could be easier to see, report, search, and manage."

More Box cons

"The new user interface is not easy to set up, so some improvements along these lines would be good."

"We would like to have more automation of rollout solutions."

"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."

"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."

"The installation and configuration to start up needs expert level knowledge."

"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."

"We do have some individuals that do need to come up to speed on it technically, and the only onsite training for Case Manager is in Europe, there is not a lot of US-based training. So they have to do all their training online rather than being able to go and have a good bootcamp-style training somewhere nearby."

"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."

More IBM FileNet cons

Pricing and Cost Advice

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."

"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."

"Box needs to improve with their pricing in terms of licensing costs."

"I believe Box is cheaper than SharePoint."

"Better sign a full year's contract to get a discount."

"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

More Box pricing and cost advice

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"Licensing costs depend on the size of the storage."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"FileNet is quite expensive, although Documentum is expensive too."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"1. It will be more expensive than estimated to setup. 2. You will need to double the staff while you are running the old system and installing the new system. 3. Depending on the number of documents to be migrated, make sure you understand the potentially massive amount of time and effort required to migrate the existing content to the new platform."

More IBM FileNet pricing and cost advice

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

59%

Computer Software Company

Financial Services Firm

Healthcare Company

Financial Services Firm

22%

Government

12%

Computer Software Company

11%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

The solution is expensive when it comes to API calls.

See all answers

What needs improvement with Box?

The price must be lowered.

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

See all answers

What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

Comparisons

SharePoint vs Box

Compared 18% of the time

Microsoft OneDrive vs Box

Compared 13% of the time

ShareFile vs Box

Compared 11% of the time

Egnyte vs Box

Compared 9% of the time

NetApp Cloud Volumes ONTAP vs Box

Compared 5% of the time

More Box Competitors

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

M-Files vs IBM FileNet

Compared 4% of the time

More IBM FileNet Competitors

Product Reports

Buyer's Guide

Box

December 2024

Download Box product report

Buyer's Guide

IBM FileNet

December 2024

Download IBM FileNet product report

Learn More

Box

IBM

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Buyer's Guide

Box vs. IBM FileNet

December 2024

Free Report: Box vs. IBM FileNet

Find out what your peers are saying about Box vs. IBM FileNet and other solutions. Updated: December 2024.

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