IBM FileNet and Newgen OmniDocs are enterprise content management solutions. Newgen OmniDocs seems to have an edge due to its comprehensive features and quicker deployment process despite its higher price.
Features: IBM FileNet offers scalability, robust content management, and suitability for large organizations with complex workflows. Newgen OmniDocs provides advanced document management, intelligent automation, and tighter integration, which enhance operational efficiency.
Ease of Deployment and Customer Service: IBM FileNet can require significant IT involvement for deployment, but its customer service is reliable. Newgen OmniDocs offers a more agile deployment process with exceptional customer support, including proactive assistance and customized solutions.
Pricing and ROI: IBM FileNet has a substantial initial setup cost but provides long-term ROI through high reliability and scalability in large-scale environments. Newgen OmniDocs, while more expensive, is seen as offering a stronger ROI due to its advanced features and quicker deployment, leading to immediate productivity gains.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
The product-level support is better now than before.
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
An Enterprise Document Management (EDM) platform for creating, capturing, managing, delivering and archiving large volumes of documents and contents. Also integrates seamlessly with other enterprise applications. OmniDocs handles Scanned Document Images, Electronic Documents, Emails and Electronic Data Output from other applications with equal efficiency and ease. OmniDocs powers seamlessly collaborate, communicate and share knowledge across and beyond the Enterprise.
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