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IBM FileNet vs Newgen OmniDocs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
99
Ranking in other categories
No ranking in other categories
Newgen OmniDocs
Ranking in Enterprise Content Management
12th
Average Rating
8.6
Reviews Sentiment
8.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.4%, up from 9.6% compared to the previous year. The mindshare of Newgen OmniDocs is 2.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

WolfgangPichler - PeerSpot reviewer
Easy to integrate, and enables our clients to guarantee compliance
The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy. You can't release a new version every three months to bring in new capabilities. That is the old-fashioned, the way it worked ten or 20 years ago. That is bad. In that area, they really must improve. We have FileNet, Content Manager, and TSM in our own installation. We migrated that installation three years ago to version 5.12. Now we have to migrate to 5.25 to bring in new facilities, and it's a big task. We have to do it in addition to our other tasks where we support customers. We need a parallel machine and to set it up there and to migrate step-by-step, then test it and roll it out. It's not so easy. That is a big area where there is much to be done to satisfy the needs of customers.
GP
Innovative compression, document management efficiency, and optimizes storage
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a faster, robust solution. The platform compatibility is very good."
"We probably would not have seen adoption so strongly without it."
"The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document."
"[The most valuable features are] scalability and ease of use. These features are important because the customer where we have deployed it has millions of documents... And over the last five years, the volume of the documents has been increasing. It's handling all of them and without any errors."
"The product is very stable."
"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."
"Provides records management functions."
"The main features we find impactful are the workflow and document management along with FileNet file stores."
"The document management system (DMS) has a fast retrieval time regardless of the stored volume."
"The tool's security has improved our management process. Its integration is good. It offers ready APIs that you can customize without developing the code. You don't have to go to the code level to implement the integration parameter."
 

Cons

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"The application's processing engineer needs to be more advanced."
"This solution could be improved with the ability to present the file system from FileNet."
"I would say the installation process can be very complicated, and you need to to have an experience resource."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"If there was more AI capability, into Watson, that would be a benefit."
"Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications."
"We need to work on establishing a stable licensing model. When licensing terms change frequently, customers find it difficult to budget effectively."
 

Pricing and Cost Advice

"The licensing cost of FileNet is comparable."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"Yearly, we pay for the maintenance, which is $20,000."
"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"I rate the tool's pricing a seven out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
11%
Government
11%
Insurance Company
9%
Computer Software Company
15%
Financial Services Firm
13%
Real Estate/Law Firm
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...
What needs improvement with IBM FileNet?
The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.
What is your experience regarding pricing and costs for Newgen OmniDocs?
This technology helps reduce the cost of physical document management by storing digital copies, which is also accepted by the government. This compliance with government requirements helps in furt...
What needs improvement with Newgen OmniDocs?
Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications. This would facilitate the tool's ease of use and reduce ...
What is your primary use case for Newgen OmniDocs?
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product.
 

Comparisons

 

Also Known As

No data available
OmniDocs
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Coca Cola
Find out what your peers are saying about IBM FileNet vs. Newgen OmniDocs and other solutions. Updated: January 2025.
832,138 professionals have used our research since 2012.