IBM FileNet vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 10.6% mindshare in ECM, compared to OpenText’s 11.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,588 Views
2,318 Comparison Views

91% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,225 Views
2,512 Comparison Views

96% willing to recommend

IBM FileNet

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and OpenText Extended ECM are competing in the enterprise content management category. OpenText Extended ECM appears to have the upper hand with its superior integration capabilities enhancing its functionality.

Features: IBM FileNet is known for its strong governance and compliance features, providing excellent data security. It also offers robust document management and scalability. OpenText Extended ECM stands out with its seamless integration with business applications, enhanced collaboration, and workflow management. Additionally, it benefits from strong search and indexing capabilities.

Room for Improvement: IBM FileNet could enhance deployment flexibility and more user-friendly interface options. Improving initial deployment costs could also be beneficial. OpenText Extended ECM could improve its information governance features, strengthen compliance capabilities, and optimize document security.

Ease of Deployment and Customer Service: OpenText Extended ECM offers flexible cloud deployment options, which enhance scalability and provide quicker response times in customer service. IBM FileNet, with its traditional on-premises deployment, suits organizations with stringent security needs and offers a reliable support process.

Pricing and ROI: IBM FileNet generally incurs higher initial setup costs due to its on-premises nature but offers long-term ROI through data security and compliance benefits. In contrast, OpenText Extended ECM's cloud-based model provides a more economical entry point, reducing infrastructure costs and delivering faster ROI through improved integration.

To learn more, read our detailed IBM FileNet vs. OpenText Extended ECM Report (Updated: March 2025).

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of March 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.6%, up from 9.6% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Instead storing our documents offsite, we are storing all of our documents electronically."

"It has a straightforward approach to the install."

"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."

"IBM FileNet supports our document management and compliance processes."

"The usability is very good. We like the Content Navigator. It's very easy to use the search and retrieve for documents and has a lot of options for the user to download documents or send an email."

"It is a user-friendly system and easy to manage for anyone with basic knowledge."

"It provides good stability and scalability for huge enterprises as well."

"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."

More IBM FileNet pros

"Simplicity to roll out, features available, customization options."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"We can configure the solution with any industry's products per customer requirements."

"Most of our customers are very fond of the upgraded smart user interface."

"An SAP user can store documents directly into OpenText without a connector."

"The engineering document management system is one of the most valuable features."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

More OpenText Extended ECM pros

Cons

"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."

"This solution could be improved with the ability to present the file system from FileNet."

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."

"I think it's to the point where there are probably too many features. Every software, as it matures and graduates, grows the list of features. What many of our customers express is that it's just too complicated. They're using maybe five or ten percent of the features but they're having to pay for 100 percent. There is room for improvement in terms of simplifying it."

"I think the support could be better, and it could improve."

"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."

"FileNet and similar enterprise-level tools require substantial costs, starting in the millions, which limits their use to large enterprises."

"I would like to have an offline DR deployment. If that is doable, then it would be a big win."

More IBM FileNet cons

"The solution needs to improve the user interface."

"The solution's performance, stability, and consistency could be improved."

"The solution should work better with partners and be more developer-friendly."

"The architecture needs improvement, as it's complex."

"A dashboard with information would be nice to see."

"The response time is not effective, and the staff lacks adequate knowledge."

"User interface needs improvement (at least in the version we are using, desktop client)."

"The initial setup can get really complicated, and it takes time."

More OpenText Extended ECM cons

Pricing and Cost Advice

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."

"Licensing costs depend on the size of the storage."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"Yearly, we pay for the maintenance, which is $20,000."

More IBM FileNet pricing and cost advice

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"Both Open Text ECM and IBM File share are expensive."

"The total cost of the product will vary on the capabilities required"

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The product is pricey."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The tool's pricing is confusing to the end customer."

"The solution is expensive."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Government

14%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

OpenText Documentum vs IBM FileNet

Compared 17% of the time

SharePoint vs IBM FileNet

Compared 15% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM FileNet

March 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Extended ECM

March 2025

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

March 2025

Free Report: IBM FileNet vs. OpenText Extended ECM

Find out what your peers are saying about IBM FileNet vs. OpenText Extended ECM and other solutions. Updated: March 2025.

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