IBM FileNet vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 10.4% mindshare in ECM, compared to OpenText’s 11.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM FileNet

Read 100 IBM FileNet reviews

3,679 Views
2,383 Comparison Views

91% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,309 Views
2,574 Comparison Views

96% willing to recommend

IBM FileNet

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and OpenText Extended ECM are competing in the enterprise content management category. OpenText Extended ECM appears to have the upper hand with its superior integration capabilities enhancing its functionality.

Features: IBM FileNet is known for its strong governance and compliance features, providing excellent data security. It also offers robust document management and scalability. OpenText Extended ECM stands out with its seamless integration with business applications, enhanced collaboration, and workflow management. Additionally, it benefits from strong search and indexing capabilities.

Room for Improvement: IBM FileNet could enhance deployment flexibility and more user-friendly interface options. Improving initial deployment costs could also be beneficial. OpenText Extended ECM could improve its information governance features, strengthen compliance capabilities, and optimize document security.

Ease of Deployment and Customer Service: OpenText Extended ECM offers flexible cloud deployment options, which enhance scalability and provide quicker response times in customer service. IBM FileNet, with its traditional on-premises deployment, suits organizations with stringent security needs and offers a reliable support process.

Pricing and ROI: IBM FileNet generally incurs higher initial setup costs due to its on-premises nature but offers long-term ROI through data security and compliance benefits. In contrast, OpenText Extended ECM's cloud-based model provides a more economical entry point, reducing infrastructure costs and delivering faster ROI through improved integration.

To learn more, read our detailed IBM FileNet vs. OpenText Extended ECM Report (Updated: January 2025).

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

100

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.4%, up from 9.6% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."

"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."

"The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."

"Provides records management functions."

"IBM FileNet has improved our organization with its single collaboration space."

"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."

"The application, in terms of durability, has been able to withstand the usage, given that it was installed in 2003 and it's still working."

"The key feature for us is that it keeps our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store."

More IBM FileNet pros

"An SAP user can store documents directly into OpenText without a connector."

"The engineering document management system is one of the most valuable features."

"It's a very good solution."

"Scalability is great. We can extend areas horizontally and vertically."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"Most of our customers are very fond of the upgraded smart user interface."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

More OpenText Extended ECM pros

Cons

"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."

"There is room for improvement in the file management. It's very complex."

"However, the configuration does take a long time. Every company needs its own configuration design. It depends on how many applications are connecting to FileNet. It can take a long time, depending on the application count."

"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."

"I would like to see the dashboard be a little bit more robust and a little more user-friendly"

"We'd like to use the docker, to have it containerized."

"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."

"There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution."

More IBM FileNet cons

"A dashboard with information would be nice to see."

"The cost of the product could be improved."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"The tool's documentation is not proper and has missing information like steps."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

More OpenText Extended ECM cons

Pricing and Cost Advice

"The cost is about $40,000, plus yearly maintenance."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"IBM FileNet is an expensive solution."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"Licensing costs depend on the size of the storage."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

More IBM FileNet pricing and cost advice

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The solution is expensive."

"OpenText Extended ECM is an expensive solution."

"Both Open Text ECM and IBM File share are expensive."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The tool's pricing is confusing to the end customer."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

Government

13%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

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What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...

See all answers

Comparisons

OpenText Documentum vs IBM FileNet

Compared 16% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 6% of the time

More IBM FileNet Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM FileNet

February 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Extended ECM

February 2025

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

January 2025

Free Report: IBM FileNet vs. OpenText Extended ECM

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