IBM FileNet vs OpenText Extended ECM comparison

IBM and OpenText are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. IBM holds a 10.5% mindshare in ECM, compared to OpenText’s 11.5% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,501 Views
2,225 Comparison Views

91% willing to recommend

OpenText Extended ECM

Read 21 OpenText Extended ECM reviews

3,195 Views
2,455 Comparison Views

96% willing to recommend

IBM FileNet

OpenText Extended ECM

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Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and OpenText Extended ECM are competing in the enterprise content management category. OpenText Extended ECM appears to have the upper hand with its superior integration capabilities enhancing its functionality.

Features: IBM FileNet is known for its strong governance and compliance features, providing excellent data security. It also offers robust document management and scalability. OpenText Extended ECM stands out with its seamless integration with business applications, enhanced collaboration, and workflow management. Additionally, it benefits from strong search and indexing capabilities.

Room for Improvement: IBM FileNet could enhance deployment flexibility and more user-friendly interface options. Improving initial deployment costs could also be beneficial. OpenText Extended ECM could improve its information governance features, strengthen compliance capabilities, and optimize document security.

Ease of Deployment and Customer Service: OpenText Extended ECM offers flexible cloud deployment options, which enhance scalability and provide quicker response times in customer service. IBM FileNet, with its traditional on-premises deployment, suits organizations with stringent security needs and offers a reliable support process.

Pricing and ROI: IBM FileNet generally incurs higher initial setup costs due to its on-premises nature but offers long-term ROI through data security and compliance benefits. In contrast, OpenText Extended ECM's cloud-based model provides a more economical entry point, reducing infrastructure costs and delivering faster ROI through improved integration.

To learn more, read our detailed IBM FileNet vs. OpenText Extended ECM Report (Updated: March 2025).

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

No ranking in other categories

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.5%, up from 9.7% compared to the previous year. The mindshare of OpenText Extended ECM is 11.5%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability."

"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."

"Users are able to create their own content, and they can manage their own sets of tasks, to work at their own pace and get their jobs done."

"The ability to manage the content well."

"It has a straightforward approach to the install."

"It has given us a whole new environment to do document management and document storage."

"IBM FileNet has improved our organization with its single collaboration space."

"It also helps with compliance and governance issues because it's a datastore that is not modifiable, and you can guarantee that. You cannot guarantee that with a folder-based file structure, where multiple people have access."

More IBM FileNet pros

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"Simplicity to roll out, features available, customization options."

"Scalability is great. We can extend areas horizontally and vertically."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

More OpenText Extended ECM pros

Cons

"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."

"We brought DocuSign into our company's solution three years before. At that time there was no direct integration. We would like to pull documents out from FileNet, push them to DocuSign and, when done, retrieve them and store them back in FileNet. We wrote our own custom solution for that. It would be nice if there was some tool we could have used to do that."

"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."

"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."

"Needs a better administration tool."

"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."

"I would like to have an offline DR deployment. If that is doable, then it would be a big win."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

More IBM FileNet cons

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The architecture needs improvement, as it's complex."

"The tool's documentation is not proper and has missing information like steps."

"The solution needs to improve the user interface."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

More OpenText Extended ECM cons

Pricing and Cost Advice

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"FileNet is not cheap, but you absolutely get what you pay for. "

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"Licensing costs depend on the size of the storage."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

"FileNet is quite expensive, although Documentum is expensive too."

"The platform is inexpensive."

"The tool is expensive, and I rate its pricing a ten out of ten."

More IBM FileNet pricing and cost advice

"The solution is expensive."

"The product is pricey."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The total cost of the product will vary on the capabilities required"

"Both Open Text ECM and IBM File share are expensive."

"The tool's pricing is confusing to the end customer."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

12%

Government

10%

Insurance Company

Government

14%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

SharePoint vs IBM FileNet

Compared 16% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Alfresco vs IBM FileNet

Compared 7% of the time

IBM ECM vs IBM FileNet

Compared 5% of the time

More IBM FileNet Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 18% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

OpenText Content Manager vs OpenText Extended ECM

Compared 7% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

IBM FileNet

March 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Extended ECM

March 2025

Download OpenText Extended ECM product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

IBM FileNet vs. OpenText Extended ECM

March 2025

Free Report: IBM FileNet vs. OpenText Extended ECM

Find out what your peers are saying about IBM FileNet vs. OpenText Extended ECM and other solutions. Updated: March 2025.

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