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IBM FileNet vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
99
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.1%, up from 9.5% compared to the previous year. The mindshare of OpenText Extended ECM is 11.8%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

WolfgangPichler - PeerSpot reviewer
Provides a compact solution for midsized companies
IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.
Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"We shred all our paper and no longer need the cabinet space. We used to have about six to 12 inches of cabinet space per customer, which is now gone."
"The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."
"It has the ability to mix document management and process automation."
"Scalability is great. We can extend areas horizontally and vertically."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"We can configure the solution with any industry's products per customer requirements."
"The tool's most valuable features are document storage, security, and compliance."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
 

Cons

"I know it took them seven months to convert, so the initial setup was, probably to some degree, complex."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment involved in migrating from one version to another. That prohibits rolling out new functionalities to customers. It's not so easy.... In that area, they really must improve."
"The FileNet API seems like it is very difficult and not transparent."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"The most valuable features of IBM File Manager are workflow, content, and process capabilities."
"FileNet and similar enterprise-level tools require substantial costs, starting in the millions, which limits their use to large enterprises."
"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"OpenText Extended ECM's user interface could be improved."
"The solution's performance, stability, and consistency could be improved."
"The initial setup can get really complicated, and it takes time."
"The solution needs to improve the user interface."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"More out-of-the-box automation features should be added to OpenText Extended ECM."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
 

Pricing and Cost Advice

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."
"The tool is expensive, and I rate its pricing a ten out of ten."
"FileNet is quite expensive, although Documentum is expensive too."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"Yearly, we pay for the maintenance, which is $20,000."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"The tool's pricing is confusing to the end customer."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The product is pricey."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"The solution is expensive."
"The total cost of the product will vary on the capabilities required"
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"Both Open Text ECM and IBM File share are expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Government
12%
Computer Software Company
11%
Insurance Company
9%
Government
14%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...
What needs improvement with IBM FileNet?
The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about IBM FileNet vs. OpenText Extended ECM and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.