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Alfresco vs IBM FileNet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfresco
Ranking in Enterprise Content Management
9th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
Document Management Software (4th)
IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
101
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of Alfresco is 7.7%, down from 8.2% compared to the previous year. The mindshare of IBM FileNet is 10.5%, up from 9.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Karthi Keyan - PeerSpot reviewer
Streamlining document management with enhanced digitalization features needed
We used Alfresco as a document management system for automating and digitizing manual forms. Those were the main use cases The digitalization of workflow, forms, operations, and business processes has improved our organization. The most valuable features of Alfresco include its integration with…
Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Document repository."
"The digitalization of workflow, forms, operations, and business processes is also significant."
"The most valuable features of Alfresco include its integration with the scanning solution, the ability to search, and the capability to store and index to capture metadata."
"I like the ease of use, sections, and calendar."
"The most valuable feature is the flexibility of the searching elements of the metadata."
"Alfresco's technical support is very fast and professional."
"Alfresco allows broad searches with many index fields that you can search on, although the created fields and their values may not be intuitive."
"The product allows engineering teams and developers to introduce new things in a seamless and easy way."
"It is a user-friendly system and easy to manage for anyone with basic knowledge."
"It has improved my organization by how we release documents, claims, and policies."
"The most valuable feature is access control."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"I would highly recommend it to those seeking a robust enterprise content management solution."
"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."
"In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet, which is a difference compared to smaller products."
"It is really usable. There is a lot of support for it. You have the online components to trawl through the storage. I have a lot of fun with it."
 

Cons

"I think the presentation layer could be improved - currently, it's too complex, and there are too many features cluttered all over the screen."
"I would like them to consider document capture functionality."
"Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk."
"Alfresco has a very steep learning curve, and unfortunately, during the learning process, it's very easy to make errors, which often are unforgiving."
"The configuration of Alfresco is a big challenge."
"Metadata, auto class, disposition log, and legal hold."
"The setup process for Alfresco was complex."
"Alfresco could improve workflow digitalization and enhance artificial intelligence capabilities."
"The response time and resolution of issues by technical support need improvement."
"I would say the installation process can be very complicated, and you need to to have an experience resource."
"The installation and configuration to start up needs expert level knowledge."
"In Content Navigator we want to see the ability to view different types of video... We are using HTML 5 but it's very limited... We definitely want to see support for most types of video formats in the market."
"IBM does not do very good marketing for FileNet."
"I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction."
"A little better control into the ACLs of FileNet and databases."
"It could be simpler to use, considering multiple use cases."
 

Pricing and Cost Advice

"The license for Alfresco is expensive - not the maximum, but close. There are also extra costs once you start building integrations, as implementation seems to be very costly."
"There are costs for any upgrade or additional functions."
"It is cheaper compared to head-to-head competitors."
"If you buy Alfresco through a partner, there is usually a OEM licensing option."
"Yearly, we pay for the maintenance, which is $20,000."
"FileNet is not cheap, but you absolutely get what you pay for. ​"
"The cost is about $40,000, plus yearly maintenance."
"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."
"Talking about the cost is difficult because IBM has offers that combine different products, and each of these offers has different types of licensing. IBM also has a policy that the actual price for a given customer may be very different from the stated book price. It's hard to say whether it's expensive or not."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."
"The licensing cost of FileNet is comparable."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
13%
Computer Software Company
11%
Insurance Company
10%
Financial Services Firm
23%
Computer Software Company
11%
Government
10%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
The pricing of Alfresco starts at $100,000, which can be expensive for small projects. There is often a transition from the community version to the licensed version, which incurs migration costs. ...
What needs improvement with Alfresco?
Currently, documents in Alfresco are stored on a file server, which, while good for performance, is a security risk. Clients, especially large enterprises such as banks, are concerned about documen...
What is your primary use case for Alfresco?
Mostly, the primary use case is to store documents related to transactions in our company. These documents could be signed documents, invoices, purchase orders, etc. While transaction records are s...
What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
The product has become more expensive and requires significant investment for enterprise solutions.
What needs improvement with IBM FileNet?
FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.
 

Comparisons

 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Find out what your peers are saying about Alfresco vs. IBM FileNet and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.