SharePoint and IBM FileNet are key players in the document management and enterprise content management markets. SharePoint holds an edge in collaboration features and Office integration, while IBM FileNet leads in scalability and workflow automation.
Features: SharePoint offers valuable features such as co-authoring, powerful search capabilities, and seamless integration with Microsoft Office. Users appreciate its ability to create a shared workspace conducive to collaboration. IBM FileNet stands out with robust document management, scalability, and strong workflow automation that support enterprise-level operations.
Room for Improvement: SharePoint requires enhancements in real-time co-authoring, more intuitive permission settings, and often relies on third-party tools for full functionality. FileNet users desire more streamlined deployment processes, better integration features, and reduced system complexity to enhance usability.
Ease of Deployment and Customer Service: SharePoint's flexible deployment options include public cloud, private cloud, and on-premises solutions. Customer service quality depends on the support package selected. IBM FileNet focuses on on-premises deployment for heightened security, though this can complicate setup. Its customer service is consistent but heavily relies on the technical expertise of representatives.
Pricing and ROI: SharePoint’s cost is variable, often bundled with Office 365, offering cost-effectiveness that can increase with additional requirements. Its ROI benefits from Microsoft product integration. IBM FileNet, while more costly, is advantageous for enterprises needing comprehensive document governance and flexible content management, providing significant ROI in compliance-driven environments.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
The product-level support is better now than before.
For IBM FileNet, I give a rating of nine out of ten.
Microsoft support could be better, especially for enterprise troubleshooting.
I deal with a third-party service provider, which is a Microsoft partner, and they have been very good to me.
technical support has been efficient and reactive to problems we encountered with SharePoint.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
Making it easy to scale from a load-balancing and infrastructure perspective.
SharePoint is massively scalable and I would rate it as 8.5 out of ten.
SharePoint allows multiple teams to work at the same time, making it adaptable for large data volumes.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
The stability of SharePoint is high; it is quite stable and resilient.
Everything runs smoothly, and I have no problems with its stability.
SharePoint is a stable product.
The response time and resolution of issues by technical support need improvement.
FileNet needs improvement in pricing as it has become very expensive.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
The rights management aspect can be particularly challenging, which may affect the overall user-friendliness of the product.
Expansion of scalability is needed, specifically the threshold limits for site items should be increased beyond the current 5,000 items.
A chat support or chatbot feature could also improve the response time of technical support.
The product has become more expensive and requires significant investment for enterprise solutions.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
Unlike Drupal, all necessary applications are included in the Microsoft license, making it cost-effective.
Microsoft offers bundled pricing for Office, SharePoint, and Exchange, making it cost-effective.
Enterprise licensing is generally cost-effective compared to individual purchases.
The main features we find impactful are the workflow and document management along with FileNet file stores.
At this level, companies don't buy a ready-made solution.
The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability.
Additionally, SharePoint acts as a version control system, allowing easy recovery of past document versions.
Its rights management capabilities and ability to restrict access to certain people are also very useful.
The most valuable feature of SharePoint is the ability to collaborate on documents without having multiple versions.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
SharePoint is a Microsoft-based platform for building web applications. It covers a widerange of capabilities and while it is appropriate for experienced webdevelopers, even non-technical minded users can easily navigate through thesystem and execute functions such as collaborating data, managing documents andfiles, creating websites, managing social networking solutions, and automatingworkflow.
Major areas that SharePoint deals with are websites,communities, content, search, insights, and composites. The purpose is to give usersthe ability to create or develop these key business components on their owneven without technical knowledge of, for example, how to build a website or howto integrate coding. Configuring SharePoint into a business's system is meantto cut out all of the complicated steps, and pave the way for easierimplementation all around.
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