SharePoint and IBM FileNet are key players in the document management and enterprise content management markets. SharePoint holds an edge in collaboration features and Office integration, while IBM FileNet leads in scalability and workflow automation.
Features: SharePoint offers valuable features such as co-authoring, powerful search capabilities, and seamless integration with Microsoft Office. Users appreciate its ability to create a shared workspace conducive to collaboration. IBM FileNet stands out with robust document management, scalability, and strong workflow automation that support enterprise-level operations.
Room for Improvement: SharePoint requires enhancements in real-time co-authoring, more intuitive permission settings, and often relies on third-party tools for full functionality. FileNet users desire more streamlined deployment processes, better integration features, and reduced system complexity to enhance usability.
Ease of Deployment and Customer Service: SharePoint's flexible deployment options include public cloud, private cloud, and on-premises solutions. Customer service quality depends on the support package selected. IBM FileNet focuses on on-premises deployment for heightened security, though this can complicate setup. Its customer service is consistent but heavily relies on the technical expertise of representatives.
Pricing and ROI: SharePoint’s cost is variable, often bundled with Office 365, offering cost-effectiveness that can increase with additional requirements. Its ROI benefits from Microsoft product integration. IBM FileNet, while more costly, is advantageous for enterprises needing comprehensive document governance and flexible content management, providing significant ROI in compliance-driven environments.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
The product-level support is better now than before.
The response time and resolution of issues by technical support need improvement.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
The price is high, with yearly subscriptions increasing day by day.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
At this level, companies don't buy a ready-made solution.
The main features we find impactful are the workflow and document management along with FileNet file stores.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
SharePoint is a Microsoft-based platform for building web applications. It covers a widerange of capabilities and while it is appropriate for experienced webdevelopers, even non-technical minded users can easily navigate through thesystem and execute functions such as collaborating data, managing documents andfiles, creating websites, managing social networking solutions, and automatingworkflow.
Major areas that SharePoint deals with are websites,communities, content, search, insights, and composites. The purpose is to give usersthe ability to create or develop these key business components on their owneven without technical knowledge of, for example, how to build a website or howto integrate coding. Configuring SharePoint into a business's system is meantto cut out all of the complicated steps, and pave the way for easierimplementation all around.
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