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Newgen OmniDocs vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024
 

Categories and Ranking

Newgen OmniDocs
Ranking in Enterprise Content Management
13th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Newgen OmniDocs is 2.3%, up from 1.4% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

GP
Oct 8, 2024
Innovative compression, document management efficiency, and optimizes storage
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…
Bala Raju - PeerSpot reviewer
Sep 3, 2024
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's security has improved our management process. Its integration is good. It offers ready APIs that you can customize without developing the code. You don't have to go to the code level to implement the integration parameter."
"The document management system (DMS) has a fast retrieval time regardless of the stored volume."
"Scalability is great. We can extend areas horizontally and vertically."
"Most of our customers are very fond of the upgraded smart user interface."
"An SAP user can store documents directly into OpenText without a connector."
"Simplicity to roll out, features available, customization options."
"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"It's a very good solution."
"The engineering document management system is one of the most valuable features."
 

Cons

"We need to work on establishing a stable licensing model. When licensing terms change frequently, customers find it difficult to budget effectively."
"Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The solution needs to improve the user interface."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The initial setup can get really complicated, and it takes time."
"We are looking for new, advanced UI features. Currently, the UI does not look great."
"The solution's performance, stability, and consistency could be improved."
 

Pricing and Cost Advice

"I rate the tool's pricing a seven out of ten."
"OpenText Extended ECM is an expensive solution."
"The tool's pricing is confusing to the end customer."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"The product is pricey."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"The total cost of the product will vary on the capabilities required"
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Real Estate/Law Firm
14%
Financial Services Firm
13%
Manufacturing Company
8%
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniDocs?
This technology helps reduce the cost of physical document management by storing digital copies, which is also accepted by the government. This compliance with government requirements helps in furt...
What needs improvement with Newgen OmniDocs?
Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications. This would facilitate the tool's ease of use and reduce ...
What is your primary use case for Newgen OmniDocs?
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

OmniDocs
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Coca Cola
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Newgen OmniDocs vs. OpenText Extended ECM and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.