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Newgen OmniDocs vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.4
OpenText Extended ECM is praised for its impressive scalability, supporting diverse organizational needs with both on-premise and cloud capabilities.
 

Valuable Features

No sentiment score available
Sentiment score
8.3
OpenText Extended ECM integrates with SAP, offering strong security, metadata management, customizable workflows, and seamless content connection across applications.
 

Room For Improvement

No sentiment score available
Sentiment score
4.9
OpenText Extended ECM needs improvements in UI, stability, integration, analytics, workflows, documentation, performance, records management, and architecture.
 

Stability Issues

No sentiment score available
Sentiment score
7.3
OpenText Extended ECM is stable and reliable, scoring highly, but performance may vary with usage and load.
 

Customer Service

No sentiment score available
No sentiment score available
OpenText Extended ECM support is knowledgeable but inconsistent, with delays in assigning experts unless escalated through vendors.
 

Setup Cost

No sentiment score available
No sentiment score available
Enterprise users find OpenText Extended ECM expensive and complex but valuable for consolidating data management solutions despite costs.
 

Categories and Ranking

Newgen OmniDocs
Ranking in Enterprise Content Management
13th
Average Rating
8.6
Reviews Sentiment
8.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Newgen OmniDocs is 2.3%, up from 1.4% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

GP
Innovative compression, document management efficiency, and optimizes storage
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product Newgen's compression technologies for content and document management compress documents to a very small size, which helps plan…
Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.
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816,636 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Real Estate/Law Firm
14%
Manufacturing Company
8%
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Newgen OmniDocs?
This technology helps reduce the cost of physical document management by storing digital copies, which is also accepted by the government. This compliance with government requirements helps in furt...
What needs improvement with Newgen OmniDocs?
Newgen could open up more to the education segment by making resources easily available to customers, similar to IBM and SAP certifications. This would facilitate the tool's ease of use and reduce ...
What is your primary use case for Newgen OmniDocs?
I work for Newgen Software, and they provide enterprise low-code platforms. It is leading across all verticals, particularly in India, where most banks use this product.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

OmniDocs
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Coca Cola
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Newgen OmniDocs vs. OpenText Extended ECM and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.