OpenText Content Manager vs OpenText Extended ECM comparison

OpenText Content Manager and OpenText Extended ECM are both solutions in the Enterprise Content Management category. OpenText Content Manager is ranked #7 with an average rating of 8.3, while OpenText Extended ECM is ranked #3 with an average rating of 7.7. OpenText Content Manager holds a 4.0% mindshare in ECM, compared to OpenText Extended ECM’s 11.5% mindshare. Additionally, 86% of OpenText Content Manager users are willing to recommend the solution, compared to 96% of OpenText Extended ECM users who would recommend it.

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,554 Views
856 Comparison Views

86% willing to recommend

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,411 Views
2,657 Comparison Views

96% willing to recommend

OpenText Content Manager

OpenText Extended ECM

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and OpenText Extended ECM are competitive products in the enterprise content management sector. OpenText Extended ECM is often seen as having an advantage due to its robust integration capabilities, despite OpenText Content Manager's competitive pricing and strong customer support.

Features: OpenText Content Manager shines with its document management, compliance features, and security protocols, ensuring information safety. It provides excellent retention management and metadata search capabilities, enhancing the efficiency of handling large content volumes. OpenText Extended ECM stands out with advanced workflow automation, seamless integration with business processes, and collaboration features that cater to enterprises looking for comprehensive content solutions. Its ability to embed workflows enhances its utility in complex operational environments.

Room for Improvement: OpenText Content Manager could improve its user interface to be more intuitive and less complex for users unfamiliar with intricate security settings. Additionally, enhancements in search capabilities and faster data retrieval could further optimize its utility. OpenText Extended ECM, while robust, could benefit from simplified deployment and more streamlined integration processes to reduce the learning curve for new users. Better customization options for specific industry needs would greatly enhance its flexibility and adoption.

Ease of Deployment and Customer Service: OpenText Content Manager offers a more straightforward deployment process with strong customer support, making it ideal for businesses seeking quick implementation. It provides reliable customer service that is crucial for enterprises. OpenText Extended ECM provides flexible deployment models supporting both on-premises and cloud-based setups, which makes it attractive for versatile integrations but requires more technical involvement during deployment. Its comprehensive customer service backs its complex deployment process, aiding users effectively.

Pricing and ROI: OpenText Content Manager offers a cost-effective solution with lower setup costs, attracting smaller enterprises with budget constraints seeking reliable document management solutions. However, OpenText Extended ECM, despite higher initial costs, promises greater long-term benefits by significantly enhancing ROI through its extensive integration capabilities and workflow automation benefits. It justifies its pricing through improved operational efficiencies and broader content management solutions, making it appealing for businesses aiming for comprehensive digital transformation.

To learn more, read our detailed OpenText Content Manager vs. OpenText Extended ECM Report (Updated: January 2025).

Buyer's Guide

OpenText Content Manager vs. OpenText Extended ECM

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (3rd)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of January 2025, in the Enterprise Content Management category, the mindshare of OpenText Content Manager is 4.0%, up from 3.2% compared to the previous year. The mindshare of OpenText Extended ECM is 11.5%, up from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Mukesh Giri

Senior Solution Architect at Freeport LNG Development, L.P.

Offers an engineering document management system and supports multiple database partners

Our company has implemented a few customized application integrations in-house with OpenText Extended ECM, but we haven't tried any large integrations with high-end vendors. The product's maintenance depends on the number of user capacity licenses. Due to its complexities, Deploying OpenText Extended ECM for engineering use cases can be highly time-consuming. For engineering use cases, sketches of each file of GB size can be stored and managed by OpenText Extended ECM. The solution is being used mainly in our organization for applications built in Texas, but I have personally carried out OpenText Extended ECM deployments in the US for one of the customers. The applications' network and WAN are hosted internally in our organization.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"The product can be integrated with different solutions."

"I did not face issues with the product's scalability...The solution's technical support is good."

"It has a robust search but has often been difficult for people to learn."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"An advantage is integration with your IP directory."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"For a records management system, Content Manager is a really good system."

"An SAP user can store documents directly into OpenText without a connector."

"Scalability is great. We can extend areas horizontally and vertically."

"Simplicity to roll out, features available, customization options."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"The tool's most valuable features are document storage, security, and compliance."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

More OpenText Extended ECM pros

Cons

"The product could improve its scalability."

"Pricing is an issue, as it is too expensive."

"The ease of use should be addressed."

"The stability of the solution is an area of concern where improvements can be made."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"It's not very good at providing stable and robust add-ins to Microsoft."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"The tool's documentation is not proper and has missing information like steps."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

"The solution should work better with partners and be more developer-friendly."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The initial setup can get really complicated, and it takes time."

"A dashboard with information would be nice to see."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

More OpenText Extended ECM cons

Pricing and Cost Advice

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The fees incurred are for the licensing and maintenance."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The tool's pricing is confusing to the end customer."

"Both Open Text ECM and IBM File share are expensive."

"The product is pricey."

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM is an expensive solution."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

12%

Financial Services Firm

11%

Construction Company

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...

See all answers

Comparisons

SharePoint vs OpenText Content Manager

Compared 32% of the time

OpenText Documentum vs OpenText Content Manager

Compared 14% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 9% of the time

IBM FileNet vs OpenText Content Manager

Compared 7% of the time

Alfresco vs OpenText Content Manager

Compared 5% of the time

More OpenText Content Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 16% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

OpenText Content Manager

January 2025

Download OpenText Content Manager product report

Buyer's Guide

OpenText Extended ECM

January 2025

Download OpenText Extended ECM product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

OpenText Content Suite Platform, OpenText Core Share

Learn More

OpenText

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Missouri State Courts

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

OpenText Content Manager vs. OpenText Extended ECM

January 2025

Free Report: OpenText Content Manager vs. OpenText Extended ECM

Find out what your peers are saying about OpenText Content Manager vs. OpenText Extended ECM and other solutions. Updated: January 2025.

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