OpenText Content Manager vs OpenText Extended ECM comparison

OpenText Content Manager and OpenText Extended ECM are both solutions in the Enterprise Content Management category. OpenText Content Manager is ranked #7 with an average rating of 8.3, while OpenText Extended ECM is ranked #3 with an average rating of 7.7. OpenText Content Manager holds a 4.0% mindshare in ECM, compared to OpenText Extended ECM’s 11.8% mindshare. Additionally, 86% of OpenText Content Manager users are willing to recommend the solution, compared to 96% of OpenText Extended ECM users who would recommend it.

OpenText Content Manager

Read 23 OpenText Content Manager reviews

1,658 Views
891 Comparison Views

86% willing to recommend

OpenText Extended ECM

Read 20 OpenText Extended ECM reviews

3,462 Views
2,730 Comparison Views

96% willing to recommend

OpenText Content Manager

OpenText Extended ECM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Content Manager and OpenText Extended ECM are competitive products in the enterprise content management sector. OpenText Extended ECM is often seen as having an advantage due to its robust integration capabilities, despite OpenText Content Manager's competitive pricing and strong customer support.

Features: OpenText Content Manager shines with its document management, compliance features, and security protocols, ensuring information safety. It provides excellent retention management and metadata search capabilities, enhancing the efficiency of handling large content volumes. OpenText Extended ECM stands out with advanced workflow automation, seamless integration with business processes, and collaboration features that cater to enterprises looking for comprehensive content solutions. Its ability to embed workflows enhances its utility in complex operational environments.

Room for Improvement: OpenText Content Manager could improve its user interface to be more intuitive and less complex for users unfamiliar with intricate security settings. Additionally, enhancements in search capabilities and faster data retrieval could further optimize its utility. OpenText Extended ECM, while robust, could benefit from simplified deployment and more streamlined integration processes to reduce the learning curve for new users. Better customization options for specific industry needs would greatly enhance its flexibility and adoption.

Ease of Deployment and Customer Service: OpenText Content Manager offers a more straightforward deployment process with strong customer support, making it ideal for businesses seeking quick implementation. It provides reliable customer service that is crucial for enterprises. OpenText Extended ECM provides flexible deployment models supporting both on-premises and cloud-based setups, which makes it attractive for versatile integrations but requires more technical involvement during deployment. Its comprehensive customer service backs its complex deployment process, aiding users effectively.

Pricing and ROI: OpenText Content Manager offers a cost-effective solution with lower setup costs, attracting smaller enterprises with budget constraints seeking reliable document management solutions. However, OpenText Extended ECM, despite higher initial costs, promises greater long-term benefits by significantly enhancing ROI through its extensive integration capabilities and workflow automation benefits. It justifies its pricing through improved operational efficiencies and broader content management solutions, making it appealing for businesses aiming for comprehensive digital transformation.

To learn more, read our detailed OpenText Content Manager vs. OpenText Extended ECM Report (Updated: December 2024).

Buyer's Guide

OpenText Content Manager vs. OpenText Extended ECM

December 2024

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Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (4th)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of OpenText Content Manager is 4.0%, up from 3.1% compared to the previous year. The mindshare of OpenText Extended ECM is 11.8%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Bala Raju

Application Development Team Lead at Accenture

Permissions management is really good and offer classification categories for searching data

There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product can be integrated with different solutions."

"For a records management system, Content Manager is a really good system."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"It has a robust search but has often been difficult for people to learn."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"I did not face issues with the product's scalability...The solution's technical support is good."

"An advantage is integration with your IP directory."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"We can configure the solution with any industry's products per customer requirements."

"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."

"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"An SAP user can store documents directly into OpenText without a connector."

More OpenText Extended ECM pros

Cons

"It's not very good at providing stable and robust add-ins to Microsoft."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"The stability of the solution is an area of concern where improvements can be made."

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"The product could improve its scalability."

"The ease of use should be addressed."

"Pricing is an issue, as it is too expensive."

"OpenText Extended ECM's user interface could be improved."

"User interface needs improvement (at least in the version we are using, desktop client)."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"The solution should work better with partners and be more developer-friendly."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The architecture needs improvement, as it's complex."

More OpenText Extended ECM cons

Pricing and Cost Advice

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The fees incurred are for the licensing and maintenance."

"The product is pricey."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM is an expensive solution."

"The solution is expensive."

"The tool's pricing is confusing to the end customer."

"The total cost of the product will vary on the capabilities required"

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

12%

Financial Services Firm

11%

Construction Company

Government

14%

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

See all answers

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

See all answers

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.

See all answers

What needs improvement with OpenText Content Suite Platform?

See all answers

Comparisons

SharePoint vs OpenText Content Manager

Compared 32% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 9% of the time

IBM FileNet vs OpenText Content Manager

Compared 9% of the time

Alfresco vs OpenText Content Manager

Compared 5% of the time

More OpenText Content Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 23% of the time

SharePoint vs OpenText Extended ECM

Compared 20% of the time

IBM FileNet vs OpenText Extended ECM

Compared 15% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 7% of the time

Alfresco vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

Buyer's Guide

OpenText Content Manager

December 2024

Download OpenText Content Manager product report

Buyer's Guide

OpenText Extended ECM

December 2024

Download OpenText Extended ECM product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

OpenText Content Suite Platform, OpenText Core Share

Learn More

OpenText

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

Sample Customers

Missouri State Courts

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

OpenText Content Manager vs. OpenText Extended ECM

December 2024

Free Report: OpenText Content Manager vs. OpenText Extended ECM

Find out what your peers are saying about OpenText Content Manager vs. OpenText Extended ECM and other solutions. Updated: December 2024.

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