OpenText Content Manager vs OpenText Extended ECM comparison

OpenText Content Manager vs. OpenText Extended ECM

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Content Manager

Ranking in Enterprise Content Management

7th

Average Rating

7.6

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

File Archiving (4th), Document Management Software (3rd)

OpenText Extended ECM

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Content Collaboration Platforms (11th)

Mindshare comparison

As of March 2025, in the Enterprise Content Management category, the mindshare of OpenText Content Manager is 4.2%, up from 3.2% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Maurice Riverso

Records Management Officer at ANZPAA

Our our official repository and it has disposal management and retention management

The security architecture is the only problem as it's a little bit complex and too torturous at times. So it could be improved a little bit, but it is regarded as a very good system in Australia. It's probably overly subscribed. Also, what's missing is what people would like, which is basically online collaboration. That's a problem. But it has so many other things to offer that SharePoint, I'm sure, will not have. So, that will be an interesting issue to come up. It's not very good at providing stable and robust add-ins to Microsoft. That's a bit of a problem with Content Manager. They're kind of very volatile. So, that's been definitely something that could be improved.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"An advantage is integration with your IP directory."

"It has a robust search but has often been difficult for people to learn."

"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."

"For a records management system, Content Manager is a really good system."

"I did not face issues with the product's scalability...The solution's technical support is good."

"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."

"The product can be integrated with different solutions."

"The most valuable features of OpenText Content Manager are its stability, reliability, security, and workflow engine."

"The engineering document management system is one of the most valuable features."

"Simplicity to roll out, features available, customization options."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"It's a very good solution."

"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."

"We can configure the solution with any industry's products per customer requirements."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

More OpenText Extended ECM pros

Cons

"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."

"The product could improve its scalability."

"The ease of use should be addressed."

"Due to very limited use in the industry, vendor and contract support are hard to find."

"The stability of the solution is an area of concern where improvements can be made."

"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."

"Pricing is an issue, as it is too expensive."

"It's not very good at providing stable and robust add-ins to Microsoft."

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

"The cost of the product could be improved."

"OpenText Extended ECM's user interface could be improved."

"The response time is not effective, and the staff lacks adequate knowledge."

"The tool's documentation is not proper and has missing information like steps."

"The initial setup can get really complicated, and it takes time."

"A dashboard with information would be nice to see."

More OpenText Extended ECM cons

Pricing and Cost Advice

"I would suggest that you do a thorough evaluation of all competing products and look for support for these products in your local area."

"The fees incurred are for the licensing and maintenance."

"The solution's licensing cost depends on the customer domain. Though its costs are high, the product is worth the money. You have to pay a one-time cost and support costs."

"I rate the product price an eight or nine on a scale of one to ten, where one is cheap and ten is expensive. The solution is expensive."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM is an expensive solution."

"The total cost of the product will vary on the capabilities required"

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"The tool's pricing is confusing to the end customer."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"The solution is expensive."

More OpenText Extended ECM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

20%

Computer Software Company

11%

Financial Services Firm

11%

Manufacturing Company

Government

13%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Micro Focus Content Manager?

An advantage is integration with your IP directory.

What is your experience regarding pricing and costs for Micro Focus Content Manager?

Pricing is a disadvantage as it is very expensive, especially in this market.

What needs improvement with Micro Focus Content Manager?

Pricing is an issue, as it is too expensive. Support and services need to be more user-friendly. The support has been slow, and there is room for improvement. Additionally, they could improve build...

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

SharePoint vs OpenText Content Manager

Comparisons

Compared 29% of the time

OpenText Documentum vs OpenText Content Manager

Compared 13% of the time

Microsoft Purview Records Management vs OpenText Content Manager

Compared 11% of the time

IBM FileNet vs OpenText Content Manager

Compared 9% of the time

DocuWare vs OpenText Content Manager

Compared 5% of the time

More OpenText Content Manager Competitors

OpenText Documentum vs OpenText Extended ECM

Compared 22% of the time

SharePoint vs OpenText Extended ECM

Compared 19% of the time

IBM FileNet vs OpenText Extended ECM

Compared 16% of the time

Alfresco vs OpenText Extended ECM

Compared 7% of the time

Hyland OnBase vs OpenText Extended ECM

Compared 6% of the time

More OpenText Extended ECM Competitors

Product Reports

OpenText Content Manager

Download OpenText Content Manager product report

OpenText Extended ECM

Download OpenText Extended ECM product report

Also Known As

Micro Focus Content Manager, HPE Records Manager, HPE Content Manager

OpenText Content Suite Platform, OpenText Core Share

Overview

OpenText Content Manager, formerly Records Manager, is a governance-based enterprise content management system designed to help government agencies, regulated industries and global organizations manage their business content from creation to disposal. Regardless of how you create and collaborate on your content, Content Manager gives you the ability to leverage accurate, contextual, and complete information throughout its lifecycle. Managing your content in this way helps you significantly improve services to your customers, business decisions and insight for future strategy.

OpenText

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText

Sample Customers

Missouri State Courts

ATCO Australia, MSIG Asia, Orica, Salt River Project

OpenText Content Manager vs. OpenText Extended ECM