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OpenText Documentum vs OpenText Extended ECM comparison

OpenText Documentum and OpenText Extended ECM are both solutions in the Enterprise Content Management category. OpenText Documentum is ranked #2 with an average rating of 7.8, while OpenText Extended ECM is ranked #3 with an average rating of 7.7. OpenText Documentum holds a 12.4% mindshare in ECM, compared to OpenText Extended ECM’s 11.4% mindshare. Additionally, 83% of OpenText Documentum users are willing to recommend the solution, compared to 96% of OpenText Extended ECM users who would recommend it.
OpenText Documentum
Read 31 OpenText Documentum reviews
  • 3,534 Views
  • 2,675 Comparison Views
83% willing to recommend
OpenText Extended ECM
Read 20 OpenText Extended ECM reviews
  • 3,309 Views
  • 2,574 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and OpenText Extended ECM are competitors in the enterprise content management sector. OpenText Extended ECM is often preferred for its extensive integration capabilities with various business applications, providing enhanced collaboration and process efficiency.

Features: OpenText Documentum offers robust security, high scalability, and advanced compliance support. OpenText Extended ECM highlights deep integration with enterprise systems, intuitive collaboration tools, and flexible deployment options, making it a cohesive platform for enterprise-wide content management.

Room for Improvement: OpenText Documentum could improve in simplifying its deployment process, enhancing its integration capabilities, and providing a more intuitive user interface. OpenText Extended ECM may benefit from more robust document workflow features, improvements in document lifecycle management, and enhanced metadata management functionality.

Ease of Deployment and Customer Service: OpenText Documentum requires intricate deployment with extensive planning but provides premium support for setup and maintenance. OpenText Extended ECM benefits from a streamlined deployment model with strong vendor support, allowing quicker implementation within various enterprise environments.

Pricing and ROI: OpenText Documentum involves significant initial setup costs but achieves high ROI due to its strong capabilities in regulated environments. OpenText Extended ECM offers a balanced cost structure aligning well with integration benefits, promising quicker returns and increased value for scalable deployments.

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To learn more, read our detailed OpenText Documentum vs. OpenText Extended ECM Report (Updated: January 2025).
Buyer's Guide
OpenText Documentum vs. OpenText Extended ECM
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of February 2025, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Sunil Mudambi - PeerSpot reviewer
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.
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Mukesh Giri - PeerSpot reviewer
Offers an engineering document management system and supports multiple database partners
Our company has implemented a few customized application integrations in-house with OpenText Extended ECM, but we haven't tried any large integrations with high-end vendors. The product's maintenance depends on the number of user capacity licenses. Due to its complexities, Deploying OpenText Extended ECM for engineering use cases can be highly time-consuming. For engineering use cases, sketches of each file of GB size can be stored and managed by OpenText Extended ECM. The solution is being used mainly in our organization for applications built in Texas, but I have personally carried out OpenText Extended ECM deployments in the US for one of the customers. The applications' network and WAN are hosted internally in our organization.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"It is quite good."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
More OpenText Documentum pros
"An SAP user can store documents directly into OpenText without a connector."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"We can configure the solution with any industry's products per customer requirements."
"The engineering document management system is one of the most valuable features."
"Most of our customers are very fond of the upgraded smart user interface."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
More OpenText Extended ECM pros
 

Cons

"The price is quite high as the licensing prices are significant."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"In BPM could be better. Its GUI needs the ability to build more rules. This is a crucial feature. For example, OpenText has some products that allow you to control your checks, invoices, and so on. They have exciting approaches to converting pictures to text, but the tool for business process management isn't easy to use. The GIU is not so good."
"The price is quite high as the licensing prices are significant."
"OpenText Documentum needs to improve its support."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"The biggest issue for us is the price of the product."
"OpenText Documentum is moving to the cloud, and I am concerned about the security aspect of it."
More OpenText Documentum cons
"The solution's performance, stability, and consistency could be improved."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"OpenText Extended ECM's user interface could be improved."
"A dashboard with information would be nice to see."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The tool's documentation is not proper and has missing information like steps."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
More OpenText Extended ECM cons
 

Pricing and Cost Advice

"The product is expensive."
"The price is considered affordable now."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"It is quite an expensive product."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"OpenText Documentum's pricing is good."
"Both Open Text ECM and IBM File share are expensive."
"The tool's pricing is confusing to the end customer."
"The product is pricey."
"The total cost of the product will vary on the capabilities required"
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"OpenText Extended ECM is an expensive solution."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
More OpenText Extended ECM pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
13%
Government
11%
Manufacturing Company
10%
Government
13%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
See all answers
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
See all answers
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
See all answers
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
See all answers
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
See all answers
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
See all answers
 

Comparisons

SharePoint vs OpenText Documentum Logo
SharePoint vs OpenText Documentum
Compared 20% of the time
IBM FileNet vs OpenText Documentum Logo
IBM FileNet vs OpenText Documentum
Compared 14% of the time
Alfresco vs OpenText Documentum Logo
Alfresco vs OpenText Documentum
Compared 11% of the time
Hyland OnBase vs OpenText Documentum Logo
Hyland OnBase vs OpenText Documentum
Compared 9% of the time
OpenText Content Manager vs OpenText Documentum Logo
OpenText Content Manager vs OpenText Documentum
Compared 4% of the time
More OpenText Documentum Competitors
SharePoint vs OpenText Extended ECM Logo
SharePoint vs OpenText Extended ECM
Compared 19% of the time
IBM FileNet vs OpenText Extended ECM Logo
IBM FileNet vs OpenText Extended ECM
Compared 16% of the time
OpenText Content Manager vs OpenText Extended ECM Logo
OpenText Content Manager vs OpenText Extended ECM
Compared 8% of the time
Hyland OnBase vs OpenText Extended ECM Logo
Hyland OnBase vs OpenText Extended ECM
Compared 7% of the time
Alfresco vs OpenText Extended ECM Logo
Alfresco vs OpenText Extended ECM
Compared 6% of the time
More OpenText Extended ECM Competitors
 

Product Reports

Buyer's Guide
OpenText Documentum
January 2025
OpenText Documentum reportDownload OpenText Documentum product report
Buyer's Guide
OpenText Extended ECM
January 2025
OpenText Extended ECM reportDownload OpenText Extended ECM product report
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
OpenText Content Suite Platform, OpenText Core Share
 

Overview

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText
 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
ATCO Australia, MSIG Asia, Orica, Salt River Project
Buyer's Guide
OpenText Documentum vs. OpenText Extended ECM
January 2025
Free Report: OpenText Documentum vs. OpenText Extended ECM
Find out what your peers are saying about OpenText Documentum vs. OpenText Extended ECM and other solutions. Updated: January 2025.
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