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OpenText Documentum vs OpenText Extended ECM comparison

OpenText Documentum and OpenText Extended ECM are both solutions in the Enterprise Content Management category. OpenText Documentum is ranked #2 with an average rating of 7.8, while OpenText Extended ECM is ranked #3 with an average rating of 7.7. OpenText Documentum holds a 12.4% mindshare in ECM, compared to OpenText Extended ECM’s 11.4% mindshare. Additionally, 83% of OpenText Documentum users are willing to recommend the solution, compared to 96% of OpenText Extended ECM users who would recommend it.
OpenText Documentum
Read 31 OpenText Documentum reviews
  • 3,499 Views
  • 2,621 Comparison Views
83% willing to recommend
OpenText Extended ECM
Read 21 OpenText Extended ECM reviews
  • 3,225 Views
  • 2,512 Comparison Views
96% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

OpenText Documentum and OpenText Extended ECM are competitors in the enterprise content management sector. OpenText Extended ECM is often preferred for its extensive integration capabilities with various business applications, providing enhanced collaboration and process efficiency.

Features: OpenText Documentum offers robust security, high scalability, and advanced compliance support. OpenText Extended ECM highlights deep integration with enterprise systems, intuitive collaboration tools, and flexible deployment options, making it a cohesive platform for enterprise-wide content management.

Room for Improvement: OpenText Documentum could improve in simplifying its deployment process, enhancing its integration capabilities, and providing a more intuitive user interface. OpenText Extended ECM may benefit from more robust document workflow features, improvements in document lifecycle management, and enhanced metadata management functionality.

Ease of Deployment and Customer Service: OpenText Documentum requires intricate deployment with extensive planning but provides premium support for setup and maintenance. OpenText Extended ECM benefits from a streamlined deployment model with strong vendor support, allowing quicker implementation within various enterprise environments.

Pricing and ROI: OpenText Documentum involves significant initial setup costs but achieves high ROI due to its strong capabilities in regulated environments. OpenText Extended ECM offers a balanced cost structure aligning well with integration benefits, promising quicker returns and increased value for scalable deployments.

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To learn more, read our detailed OpenText Documentum vs. OpenText Extended ECM Report (Updated: March 2025).
Buyer's Guide
OpenText Documentum vs. OpenText Extended ECM
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of March 2025, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 12.4%, up from 10.6% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Sunil Mudambi - PeerSpot reviewer
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.
Read full review
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"OpenText Documentum has improved availability and performance in our organization."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"The stability is very good."
More OpenText Documentum pros
"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."
"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"Scalability is great. We can extend areas horizontally and vertically."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"The engineering document management system is one of the most valuable features."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
More OpenText Extended ECM pros
 

Cons

"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"An area that needs to improve is how to reduce storage space on the AWS site."
"Sometimes DocBroker cannot see the DocBase."
"The BPM side should be improved."
"The price is quite high as the licensing prices are significant."
"It's difficult to manage and customize Documentum."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"The vertical application could be improved."
More OpenText Documentum cons
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"The tool's documentation is not proper and has missing information like steps."
"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."
"The solution's performance, stability, and consistency could be improved."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"The solution needs to improve the user interface."
"The cost of the product could be improved."
More OpenText Extended ECM cons
 

Pricing and Cost Advice

"The price is considered affordable now."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The product is expensive."
"It is quite an expensive product."
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The solution is expensive."
"The product is pricey."
"OpenText Extended ECM is an expensive solution."
"The total cost of the product will vary on the capabilities required"
"Both Open Text ECM and IBM File share are expensive."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"The tool's pricing is confusing to the end customer."
More OpenText Extended ECM pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
13%
Government
11%
Manufacturing Company
10%
Government
13%
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
See all answers
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
See all answers
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
See all answers
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
See all answers
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
See all answers
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
See all answers
 

Comparisons

SharePoint vs OpenText Documentum Logo
SharePoint vs OpenText Documentum
Compared 22% of the time
IBM FileNet vs OpenText Documentum Logo
IBM FileNet vs OpenText Documentum
Compared 14% of the time
Alfresco vs OpenText Documentum Logo
Alfresco vs OpenText Documentum
Compared 12% of the time
Hyland OnBase vs OpenText Documentum Logo
Hyland OnBase vs OpenText Documentum
Compared 9% of the time
OpenText Content Manager vs OpenText Documentum Logo
OpenText Content Manager vs OpenText Documentum
Compared 4% of the time
More OpenText Documentum Competitors
SharePoint vs OpenText Extended ECM Logo
SharePoint vs OpenText Extended ECM
Compared 19% of the time
IBM FileNet vs OpenText Extended ECM Logo
IBM FileNet vs OpenText Extended ECM
Compared 16% of the time
OpenText Content Manager vs OpenText Extended ECM Logo
OpenText Content Manager vs OpenText Extended ECM
Compared 7% of the time
Alfresco vs OpenText Extended ECM Logo
Alfresco vs OpenText Extended ECM
Compared 7% of the time
Hyland OnBase vs OpenText Extended ECM Logo
Hyland OnBase vs OpenText Extended ECM
Compared 7% of the time
More OpenText Extended ECM Competitors
 

Product Reports

Buyer's Guide
OpenText Documentum
February 2025
OpenText Documentum reportDownload OpenText Documentum product report
Buyer's Guide
OpenText Extended ECM
February 2025
OpenText Extended ECM reportDownload OpenText Extended ECM product report
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
OpenText Content Suite Platform, OpenText Core Share
 

Overview

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

OpenText Extended ECM (formerly OpenText Content Suite Platform) is an enterprise content management platform that securely governs the information lifecycle by integrating with leading enterprise applications, such as SAP, Microsoft 365, Salesforce and SAP SuccessFactors. Bringing content and processes together, Extended ECM provides access to information when and where it’s needed, improves decision-making and drives operational effectiveness.

OpenText
 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
ATCO Australia, MSIG Asia, Orica, Salt River Project
Buyer's Guide
OpenText Documentum vs. OpenText Extended ECM
March 2025
Free Report: OpenText Documentum vs. OpenText Extended ECM
Find out what your peers are saying about OpenText Documentum vs. OpenText Extended ECM and other solutions. Updated: March 2025.
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