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OpenText Documentum vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of April 2025, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 12.6%, up from 10.5% compared to the previous year. The mindshare of OpenText Extended ECM is 11.5%, up from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Sunil Mudambi - PeerSpot reviewer
Saves time and increases an organization's productivity
It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"We primarily use it for storing documents. We host a variety of documents in OpenText Documentum. This includes raw files, analyzed files, and documents in multiple formats."
"Documentum is a highly scalable document management solution because it's built on a solid platform."
"We like Documentum for its capacity and reliability."
"The most valuable feature is the management."
"It has the ability to categorize and search."
"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."
"It is quite good."
"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."
"Scalability is great. We can extend areas horizontally and vertically."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"The tool's most valuable features are document storage, security, and compliance."
"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."
"The engineering document management system is one of the most valuable features."
"OpenText Extended ECM's most valuable features include permissions and security models. I also like the tool's ability to add metadata and use it to categorize information."
"Most of our customers are very fond of the upgraded smart user interface."
 

Cons

"It's difficult to manage and customize Documentum."
"It can be somewhat cumbersome for the operations team since it’s not a cloud instance"
"The vertical application could be improved."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
"The BPM side should be improved."
"OpenText Documentum's user interface could be improved a little bit."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"User interface needs improvement (at least in the version we are using, desktop client)."
"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."
"The initial setup can get really complicated, and it takes time."
"The cost of the product could be improved."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The architecture needs improvement, as it's complex."
"The response time is not effective, and the staff lacks adequate knowledge."
 

Pricing and Cost Advice

"The product is expensive."
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It is quite an expensive product."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"OpenText Extended ECM is an expensive solution."
"The solution is expensive."
"The tool's pricing is confusing to the end customer."
"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."
"The total cost of the product will vary on the capabilities required"
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Government
12%
Computer Software Company
12%
Manufacturing Company
9%
Government
14%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The price is quite high as the licensing prices are significant.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about OpenText Documentum vs. OpenText Extended ECM and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.