Try our new research platform with insights from 80,000+ expert users

OpenText Documentum vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.0
OpenText's customer service is improving, though users experience occasional delays and limited support for older versions.
No sentiment score available
OpenText Extended ECM support is knowledgeable but inconsistent, with delays in assigning experts unless escalated through vendors.
My involvement was not only user level, but development integration level also.
 

Room For Improvement

Sentiment score
5.1
OpenText Documentum faces challenges with outdated interface, performance, integration, customization, scalability, pricing, documentation, and AI integration.
Sentiment score
4.9
OpenText Extended ECM needs improvements in UI, stability, integration, analytics, workflows, documentation, performance, records management, and architecture.
It would be beneficial to have more ability to customize features for specific use cases.
After implementation, I was pleased with the functions of the application.
The price is quite high as the licensing prices are significant.
 

Scalability Issues

Sentiment score
7.7
OpenText Documentum excels in scalability, supporting numerous users and offering integration flexibility for large-scale implementations.
Sentiment score
7.4
OpenText Extended ECM is praised for its impressive scalability, supporting diverse organizational needs with both on-premise and cloud capabilities.
Never had to scale to meet demand.
 

Setup Cost

Sentiment score
4.0
OpenText Documentum's pricing is high, complex, and varies, though recent improvements offer affordability and benefits for government agencies.
No sentiment score available
Enterprise users find OpenText Extended ECM expensive and complex but valuable for consolidating data management solutions despite costs.
Overall, it offers a lot of functionalities for the price point.
It is quite expensive.
The licensing price is quite high.
 

Stability Issues

Sentiment score
7.7
OpenText Documentum is stable and reliable, with minor sub-product issues, earning high user ratings in the ECM market.
Sentiment score
7.3
OpenText Extended ECM is stable and reliable, scoring highly, but performance may vary with usage and load.
after the deployment, we found the system to be reliable.
For example, database connections could be improved.
 

Valuable Features

Sentiment score
7.8
OpenText Documentum ensures secure, scalable content management with integration, versioning, and compliance, supporting efficient business processes across departments.
Sentiment score
8.3
OpenText Extended ECM integrates with SAP, offering strong security, metadata management, customizable workflows, and seamless content connection across applications.
The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.
Version Tree Branching allows for simultaneous collaborative work on different versions of a document.
The product is user-friendly.
 

Categories and Ranking

OpenText Documentum
Ranking in Enterprise Content Management
3rd
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
31
Ranking in other categories
No ranking in other categories
OpenText Extended ECM
Ranking in Enterprise Content Management
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
20
Ranking in other categories
Content Collaboration Platforms (11th)
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 11.8%, up from 10.4% compared to the previous year. The mindshare of OpenText Extended ECM is 11.4%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Kabir Jakkamsetti - PeerSpot reviewer
Can be used to automate the storage of metadata and content, but it add some AI integrations
I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.
Bala Raju - PeerSpot reviewer
Permissions management is really good and offer classification categories for searching data
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a very bad experience on this. It's really difficult to reach out to OpenText. Even for small things, OpenText is not transparent. As a professional, I don't think that's the right way. This is also one of the disadvantages; many customers are moving out of OpenText. I saw multiple instances when I was working with new RFPs or new opportunities. So many customers are raising the same concern, and they are looking for alternate products. That's been the case many times at the project level. With OpenText, we ourselves often have to resolve the issue before OpenText people provide a solution.
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
12%
Government
11%
Manufacturing Company
9%
Government
14%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Documentum?
It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.
What do you like most about OpenText Documentum?
The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.
What needs improvement with OpenText Documentum?
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText itself is a too expensive tool. But why the reason customers opt for is OpenText is one of the best and provides very good complex data with their managers.
What needs improvement with OpenText Content Suite Platform?
There are some workflows which need to be more user-friendly. We need to improve here on the specific map of the developers. Also, the support from OpenText is really difficult. Honestly, I had a v...
 

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
OpenText Content Suite Platform, OpenText Core Share
 

Learn More

 

Overview

 

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about OpenText Documentum vs. OpenText Extended ECM and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.