OpenText Extended ECM vs SharePoint comparison

SharePoint and OpenText Extended ECM compete in the enterprise content management category. SharePoint appears to have the upper hand in deployment ease and cost-effectiveness, whereas OpenText is favored for its advanced features and customer service.

Features: SharePoint integrates seamlessly with Microsoft Office 365, providing robust collaboration tools and efficient document management. Its integration capabilities with multiple Microsoft products make it a valuable tool. OpenText Extended ECM excels with comprehensive information governance, advanced content lifecycle management, and integration with various enterprise applications. Its sophisticated document handling and strong security features stand out.

Room for Improvement: SharePoint could enhance its complex document routing and improve custom code options to minimize potential errors. It should also focus on optimizing mobile access and enhancing its workflow limitations. OpenText Extended ECM requires improvements in simplifying its deployment process and reducing complexity. It could also enhance ease of use and make its features more user-friendly.

Ease of Deployment and Customer Service: SharePoint offers straightforward deployment with robust support and access to diverse community resources. This supports its reputation for easy use. OpenText Extended ECM is known for a more complex deployment process, requiring specialized support. Nevertheless, its customer service effectively addresses intricate requirements, making it a suitable choice for complex deployments.

Pricing and ROI: SharePoint offers lower setup costs, leveraging integration with existing Microsoft systems. This can lead to a quicker ROI due to reduced initial investment. In contrast, OpenText Extended ECM involves higher setup costs but promises significant ROI through its advanced features, appealing to enterprises with stringent content governance needs.