IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 7.9, while Laserfiche is ranked #21. IBM holds a 10.1% mindshare in ECM, compared to Laserfiche’s 0.9% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.

IBM FileNet

Read 99 IBM FileNet reviews

3,951 Views
2,539 Comparison Views

91% willing to recommend

Laserfiche

Read 1 Laserfiche review

276 Views
175 Comparison Views

100% willing to recommend

IBM FileNet

Laserfiche

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: December 2024).

Buyer's Guide

Enterprise Content Management

December 2024

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Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Laserfiche

Ranking in Enterprise Content Management

21st

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (13th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.1%, up from 9.5% compared to the previous year. The mindshare of Laserfiche is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

WolfgangPichler

Senior Consultant at pITsolutions e.U.

Provides a compact solution for midsized companies

IBM does not do very good marketing for FileNet. Initially, after IBM acquired the product, there was good marketing support, but this has dwindled as IBM has lost personnel. More could be done to highlight the benefits to customers. Additionally, there are no visually appealing interfaces or apps for the product, which can influence customer buying decisions.

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Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."

"IBM FileNet has improved our organization with its single collaboration space."

"It has increased our productivity."

"It has a very broad market share and a lot of people know about it."

"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."

"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."

"It has improved my organization by how we release documents, claims, and policies."

"It is very stable and reliable."

More IBM FileNet pros

"This is a very complete and powerful solution."

Cons

"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."

"What I would like to see is more integration."

"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."

"The response time and resolution of issues by technical support need improvement."

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."

"I think some of the technical pieces, when implementing it ourselves, were something of a roadblock until we discovered the Concierge. Those are some things they have to work on."

"It needs better collaboration between the IBM teams on the FileNet and CCM sides."

"The basic and fundamental point about FileNet is that the interface is very bad. It's just not appealing so people are reluctant to use it."

More IBM FileNet cons

"We would like to see more features for RPA and AI."

Pricing and Cost Advice

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"The platform is inexpensive."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"FileNet is not cheap, but you absolutely get what you pay for. "

"It has reduced operating costs by reducing the amount of manual work needed."

"The cost is about $40,000, plus yearly maintenance."

"The tool is expensive, and I rate its pricing a ten out of ten."

"Yearly, we pay for the maintenance, which is $20,000."

More IBM FileNet pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Government

12%

Computer Software Company

11%

Insurance Company

Educational Organization

38%

Government

15%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

It depends on the business partner providing the solution to the customer. We have an ESA contract with IBM which allows us to offer the solution at a competitive price, providing added value when ...

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What needs improvement with IBM FileNet?

The setup process is very complex, and I would prefer if it were easier. A modern interface would also be an enhancement.

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Comparisons

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum vs IBM FileNet

Compared 17% of the time

OpenText Extended ECM vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

More IBM FileNet Competitors

OpenText Documentum vs Laserfiche

Compared 50% of the time

SharePoint vs Laserfiche

Compared 30% of the time

More Laserfiche Competitors

Product Reports

Buyer's Guide

IBM FileNet

December 2024

Download IBM FileNet product report

Buyer's Guide

Enterprise Content Management

December 2024

Download Laserfiche product report

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IBM

Laserfiche

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Buyer's Guide

Enterprise Content Management

December 2024

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: December 2024.

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823,875 professionals have used our research since 2012.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.