IBM FileNet vs Laserfiche comparison

"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."

"The important features to me are that it is stable, scalable, and the integration between this platform and the other platforms is very good."

"​Streamlined our business processes."

"It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level."

"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."

"Gves us the ability to create an end-to-end [document] transaction."

"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."

"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."

"This is a very complete and powerful solution."

"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."

"We would like to see, in FileNet, the ability to manage video and audio.​"

"We know that they're looking at documents, but we don't know what documents they're actually going and finding the most, or where the bottlenecks might be. It would be nice if there was some interconnectivity back into Bluemix to say, "Ok, you've got a workflow problem here." That would be a neat feature moving forward because we've got a lot of users that would just say, "The system is not working." We had a few threads would get hung up because they were just constantly banging on these few documents. If that were the case, if we knew that ahead of time, then we could fix that, change the search sequences to make it more efficient. But we were blind to that until the users said it's not working."

"IBM has a lot of documentation but the kind of information in a lot of the documents can be confusing to our clients. It would be easier if they used video tutorials. Right now, the information is too hard to understand, and there is a lot of it. If they used videos I think FinalNet would be easy to use for an end-user."

"It would be nice if they could make it like containers are working in Kubernetes to auto-scale based on demand."

"​I would rate the technical support as medium. I do not like the login process. It is not great."

"We would like to have more automation of rollout solutions."

"To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing systems, it would definitely help us in the future."

"We would like to see more features for RPA and AI."

"IBM FileNet is an expensive solution."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"Licensing costs depend on the size of the storage."

"The licensing cost of FileNet is comparable."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

"The platform is inexpensive."

"The cost is about $40,000, plus yearly maintenance."