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IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while Laserfiche is ranked #21. IBM holds a 10.6% mindshare in ECM, compared to Laserfiche’s 1.1% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.
IBM FileNet
Read 101 IBM FileNet reviews
  • 3,588 Views
  • 2,318 Comparison Views
91% willing to recommend
Laserfiche
Read 1 Laserfiche review
  • 288 Views
  • 190 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

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To learn more, read our detailed Enterprise Content Management Report (Updated: February 2025).
Buyer's Guide
Enterprise Content Management
February 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM FileNet
Ranking in Enterprise Content Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
101
Ranking in other categories
No ranking in other categories
Laserfiche
Ranking in Enterprise Content Management
21st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (13th)
 

Mindshare comparison

As of March 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.6%, up from 9.6% compared to the previous year. The mindshare of Laserfiche is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
Read full review
CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has a straightforward approach to the install​."
"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."
"I would highly recommend it to those seeking a robust enterprise content management solution."
"It has improved my organization by how we release documents, claims, and policies."
"Gves us the ability to create an end-to-end [document] transaction."
"FileNet is highly scalable and suited for implementation in large multinational organizations."
"We use IBM Datacap's capabilities to capture data and then we use FileNet's capabilities for filing, to create an archive of documents... We [also] use FileNet's ability to expose information via APIs and interoperate with other systems."
"It has the ability to mix document management and process automation."
More IBM FileNet pros
"This is a very complete and powerful solution."
 

Cons

"It needs better collaboration between the IBM teams on the FileNet and CCM sides."
"I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction."
"The setup process is very complex."
"I would love it if single sign-on was a lot easier to set up. That's the most difficult part of it."
"There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going forward."
"There is no room for improvement in the current version of FileNet, and I have not identified any potential new features or existing problems that require attention."
"The new user interface is not easy to set up, so some improvements along these lines would be good."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
More IBM FileNet cons
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"Licensing costs depend on the size of the storage."
"Yearly, we pay for the maintenance, which is $20,000."
"​There are lots of components to the product. Make sure before you invest that you know which components you need.​​"
"IBM FileNet is an expensive solution."
"The licensing cost of FileNet is comparable."
"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."
"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."
"The platform is inexpensive."
More IBM FileNet pricing and cost advice
Information not available
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842,388 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
11%
Government
10%
Insurance Company
9%
Educational Organization
30%
Government
16%
Financial Services Firm
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
See all answers
What is your experience regarding pricing and costs for IBM FileNet?
The product has become more expensive and requires significant investment for enterprise solutions.
See all answers
What needs improvement with IBM FileNet?
FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.
See all answers
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Comparisons

OpenText Documentum vs IBM FileNet Logo
OpenText Documentum vs IBM FileNet
Compared 17% of the time
OpenText Extended ECM vs IBM FileNet Logo
OpenText Extended ECM vs IBM FileNet
Compared 17% of the time
SharePoint vs IBM FileNet Logo
SharePoint vs IBM FileNet
Compared 15% of the time
Hyland OnBase vs IBM FileNet Logo
Hyland OnBase vs IBM FileNet
Compared 9% of the time
Atlassian Confluence vs IBM FileNet Logo
Atlassian Confluence vs IBM FileNet
Compared 1% of the time
More IBM FileNet Competitors
OpenText Documentum vs Laserfiche Logo
OpenText Documentum vs Laserfiche
Compared 40% of the time
SharePoint vs Laserfiche Logo
SharePoint vs Laserfiche
Compared 31% of the time
Microsoft Purview Records Management vs Laserfiche Logo
Microsoft Purview Records Management vs Laserfiche
Compared 13% of the time
More Laserfiche Competitors
 

Product Reports

Buyer's Guide
IBM FileNet
March 2025
IBM FileNet reportDownload IBM FileNet product report
Buyer's Guide
Enterprise Content Management
February 2025
Laserfiche reportDownload Laserfiche product report
 

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche
 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Buyer's Guide
Enterprise Content Management
February 2025
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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: February 2025.
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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.