Try our new research platform with insights from 80,000+ expert users

Hyland OnBase vs Laserfiche comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Setup Cost

No sentiment score available
Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.
No sentiment score available
We also paid for workflow licenses, which allowed up to 250 concurrent users.
 

Valuable Features

Sentiment score
7.2
Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.
No sentiment score available
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
 

Room For Improvement

Sentiment score
4.6
Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.
No sentiment score available
The application could potentially be more open-source, allowing integration with more solutions.
 

Scalability Issues

Sentiment score
8.5
Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.
No sentiment score available
 

Customer Service

No sentiment score available
Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.
No sentiment score available
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
 

Stability Issues

Sentiment score
8.5
Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.
No sentiment score available
Hyland OnBase was a stable solution that worked effectively for us.
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
6th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Business Process Management (BPM) (16th), Low-Code Development Platforms (14th)
Laserfiche
Ranking in Enterprise Content Management
22nd
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (13th)
 

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.3%, up from 5.4% compared to the previous year. The mindshare of Laserfiche is 0.9%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Q&A Highlights

GP
Nov 01, 2019
 

Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Answers from the Community

GP
Nov 1, 2019
Nov 1, 2019
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automa...
See 2 answers
PD
Nov 1, 2019
Laserfiche and OnBase can both be classified as such. They both run very robust Business Process Management applications. I personally know that the Laserfiche application has grown enormously over the past few years and is classified by the Gartner Group as one of the leaders in the industry. If you would like more specifics I would gladly discuss with you but would require a few more details.
it_user1081452 - PeerSpot reviewer
Nov 1, 2019
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
 

Top Industries

By visitors reading reviews
Government
13%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
Educational Organization
38%
Government
14%
Financial Services Firm
7%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
The solution costs around $5,000 per month. It is very relative.
What needs improvement with Hyland OnBase?
The solution’s initial setup is a little complex. The look and feel need improvement as well.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

OnBase
No data available
 

Learn More

 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: November 2024.
816,406 professionals have used our research since 2012.