Box and Hyland OnBase are prominent contenders in the content management and collaboration sector. Box stands out for its user-friendly interface and collaboration features, while Hyland OnBase is favored for handling complex business processes with robust customization.
Features: Box provides collaboration tools, robust security, and extensive third-party integrations, making it ideal for diverse environments. It's recognized for being device agnostic and simplifies file sharing. In contrast, Hyland OnBase is known for its comprehensive content management solutions, adaptable to various industries, with a strong focus on security, stability, and growth capabilities.
Room for Improvement: Box users desire enhanced search capabilities, better integration, and improved role management, noting performance issues linked to security settings. Hyland OnBase users suggest improving the usability of its interface, expanding both localization and OCR capabilities, and simplifying workflows and migration processes. Concerns regarding pricing models and regional pricing inconsistency are also highlighted.
Ease of Deployment and Customer Service: Box offers flexible deployment in both public and cloud environments, with responsive customer support, though accessing higher-tier assistance can be difficult. It is noted for positive user experiences. Hyland OnBase focuses on on-premises deployments with room for extensive customization but can require additional training to address deployment complexity.
Pricing and ROI: Box appears cost-efficient, particularly for educational bodies, with perceived high initial costs offset by its feature-rich offering. It provides notable ROI through operational efficiency and compliance risk reduction. Although perceived as expensive, Hyland OnBase's modular nature allows for detailed customization to optimize business processes, with recognized ROI in workflow efficiencies despite regional pricing disparities.
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.
By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.
Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
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