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Box vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Box increases ROI by reducing turnaround times, supporting compliance, and enhancing file management efficiency for significant returns.
Sentiment score
5.3
Hyland OnBase boosts ROI by streamlining processes, reducing paper use, and enabling faster, secure digital document access.
I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.
Senior Software Engineer at Infosys
I have been able to see a return on investment as the time for approvals has been reduced, and since they are centralized, everything is in one place.
Project Manager at a manufacturing company with 11-50 employees
 

Customer Service

Sentiment score
5.0
Box's customer service is helpful and efficient but can face delays and repetitive inquiries; cost varies by support package.
Sentiment score
6.2
Hyland OnBase offers reliable 24/7 support, though quality varies by partner; some users find premium support and integration beneficial.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
Program Manager at a financial services firm with 11-50 employees
I would describe the customer service and technical support of Hyland OnBase as being based on the partner that is used.
Project Manager at a manufacturing company with 11-50 employees
I find technical support from Hyland to be good.
Product owner at a computer software company with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
Box provides scalable performance for various user counts and data sizes, with potential improvements in admin reporting for enterprises.
Sentiment score
6.9
Hyland OnBase excels in scalability and integration, supporting large enterprises despite high initial setup costs, potentially reduced by cloud services.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
Transitioning to cloud-based services may reduce these costs in the future.
Product owner at a computer software company with 10,001+ employees
 

Stability Issues

Sentiment score
7.9
Box is highly rated for stability, with minor performance issues rare and seamless connectivity, even during sleep mode.
Sentiment score
8.3
Hyland OnBase is highly rated for its scalability, stability, reliability, and low maintenance, resembling a Windows application.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
Hyland OnBase was a stable solution that worked effectively for us.
Program Manager at a financial services firm with 11-50 employees
 

Room For Improvement

Box users seek better control, improved integrations, and features like document indexing, enhanced UI, and efficient performance.
Hyland OnBase requires user interface and pricing improvements, better training, migration processes, support response, and enhanced AI features.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Collaborative editing was challenging if multiple people were in a document at once.
Consultant at a tech vendor with 51-200 employees
The application could potentially be more open-source, allowing integration with more solutions.
Program Manager at a financial services firm with 11-50 employees
I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
Product owner at a computer software company with 10,001+ employees
The experience with the platform's learning curve is quite steep, especially for less technical staff.
Project Manager at a manufacturing company with 11-50 employees
 

Setup Cost

Box's pricing is viewed variably, offering competitive value for some, though others find it steep, especially with security features.
Hyland OnBase offers modular pricing with varying licenses, potentially expensive in Latin America, but enterprise licenses enhance scalability.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
Senior Software Engineer at Infosys
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Program Manager at a financial services firm with 11-50 employees
The main factors that influenced my decision to choose Hyland OnBase over other options available on the market were the cost compared to others and the high document-handling capacity that Hyland OnBase can provide.
Project Manager at a manufacturing company with 11-50 employees
 

Valuable Features

Box offers secure collaboration, seamless integrations, user-friendly interface, and robust features for compliance, enhancing personal and professional experiences.
Hyland OnBase optimizes business processes with workflow automation, storage, security, integration, and user-friendly interface for improved efficiency.
Box's security features have helped my organization meet compliance needs.
Senior Projects Manager at Tech-hub
The best features of Box for me include the structured file organizing, which is the most important part I found.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
The stability and latency were excellent, and there were no issues encountered, ensuring efficient file storage and retrieval.
Consultant at a tech vendor with 51-200 employees
The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.
Senior Software Engineer at Infosys
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Program Manager at a financial services firm with 11-50 employees
The best features that Hyland OnBase offers are the security it provides to control permissions and the traceability of documents.
Project Manager at a manufacturing company with 11-50 employees
 

Categories and Ranking

Box
Ranking in Enterprise Content Management
10th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Cloud Storage (11th), Digital Asset Management (5th), Document Management Software (6th), Content Collaboration Platforms (8th)
Hyland OnBase
Ranking in Enterprise Content Management
5th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
16
Ranking in other categories
Business Process Management (BPM) (14th), Low-Code Development Platforms (14th)
 

Mindshare comparison

As of June 2026, in the Enterprise Content Management category, the mindshare of Box is 3.8%, up from 3.8% compared to the previous year. The mindshare of Hyland OnBase is 5.1%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Hyland OnBase5.1%
Box3.8%
Other91.1%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
7%
Comms Service Provider
6%
Government
11%
Financial Services Firm
10%
Computer Software Company
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
What is your experience regarding pricing and costs for Hyland OnBase?
The main factors that influenced my decision to choose Hyland OnBase over other options available on the market were the cost compared to others and the high document-handling capacity that Hyland ...
What needs improvement with Hyland OnBase?
I believe Hyland OnBase could improve by making its user interface more user-friendly.I am referring to the learning curve, and I can tell you that the experience with the platform's learning curve...
What is your primary use case for Hyland OnBase?
Hyland OnBase serves as the primary document management solution for all of my company's documents.A concrete example of how I use Hyland OnBase for document management within my organization is th...
 

Comparisons

 

Also Known As

No data available
OnBase
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Box vs. Hyland OnBase and other solutions. Updated: June 2026.
900,196 professionals have used our research since 2012.