Hyland OnBase Reviews

Name: Hyland OnBase
Brand: Hyland
Rating: 4.0 (12 reviews)

4.0 out of 5

12 reviews
100% willing to recommend

1,670 followers

What is Hyland OnBase?

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

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Hyland OnBase is the #5 ranked solution in top Enterprise Content Management solutions, #14 ranked solution in top Low-Code Development Platforms, and #16 ranked solution in BPM Software. PeerSpot users give Hyland OnBase an average rating of 8.0 out of 10. Hyland OnBase is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Hyland OnBase vs Informatica Intelligent Data Management Cloud (IDMC). Hyland OnBase is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 838,640 peers since 2012

Featured reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Mitchell Olinsky

Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION

I would rate Hyland OnBase an eight out of ten. It can do everything that is required. The tool is a powerful system that can serve any organization. The tradeoff is cost and complexity. You need to train multiple people because it is a complicated system. We had one person who was trained to use the system and once he left us, we were in a fix. So I would suggest having at least two to three people that are fully trained to use and administer the system.

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Hyland OnBase mindshare

Product category:

As of February 2025, the mindshare of Hyland OnBase in the Business Process Management (BPM) category stands at 0.3%, down from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerAnalyst reports

Type	Title	Date
Category	Business Process Management (BPM)	Feb 21, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 21, 2025	Download
Comparison	Hyland OnBase vs Camunda	Feb 21, 2025	Download
Comparison	Hyland OnBase vs Apache Airflow	Feb 21, 2025	Download
Comparison	Hyland OnBase vs Pega Platform	Feb 21, 2025	Download

Title	Rating	Mindshare	Recommending
Informatica Intelligent Data Management Cloud (IDMC)	3.9	1.3%	93%	182 interviews Add to research
Camunda	4.1	21.6%	89%	77 interviews Add to research

Valuable Features

Hyland OnBase offers significant flexibility, modularity, and integration capabilities, enabling users to create tailored solutions. It features a secure platform with audit trails, robust retention modules, and useful dashboards. Its codeless, low-code environment supports complex processes and content management, offering stability and scalability. Users praise its intuitive user interface and seamless integration with applications like Outlook and Salesforce. Despite its flexibility, excessive keyword use can affect performance. Stable support is available continuously.

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"Its most valuable aspect is its flexibility"

Room for Improvement

Hyland OnBase requires enhancements in user interface and modular complexity. The upgrade process is challenging, and migration is tedious. There is insufficient localization and OCR support for Arabic, and dashboards need improvement. Pricing should be more region-specific, and technical support needs faster turnaround. The training process is extensive, and integration with other solutions could be more seamless. Its search functionality lacks AI-driven suggestions, and workflow features, while powerful, are complicated.

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The application could potentially be more open-source, allowing integration with more solutions."
"Software malfunctioning usually occurs when we receive documents from external sources."

ROI

Many users have reported significant improvements in document management and workflow efficiencies after implementing this system. It has helped organizations reduce paper reliance and accelerate data retrieval processes, contributing to cost savings and enhanced operational productivity. The system's ability to integrate with existing software and its scalability was also highlighted as beneficial, supporting business growth without proportional cost increases.

Pricing

Hyland OnBase offers a modular pricing model with various license types, including concurrent and individual licenses. Costs can range around $4,500 to $5,000 monthly for licenses, with potential additional fees for incremental implementations. The solution is perceived as expensive, particularly in Latin America, but is seen as a worthwhile investment for its configuration-based ECM standards. Regional pricing variations are suggested by users, and enterprise licenses provide extensive user access.

"The solution costs around $6,000 per month."
"The tool's price is high."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

Popular Use Cases

Hyland OnBase is used for document and content management, HR documentation archiving, record digitization, workflows, and online forms. Organizations utilize it for financial data safety, healthcare applications like MRM and ROI, and linking with DocuSign. It serves as an enterprise document storage utility, handling member documents, system reports, checks, and supporting workflow modules, including accounts payable. Companies employ both cloud and on-premises deployments, particularly preferring the latter for financial security.

Service and Support

Hyland OnBase customer service receives varying feedback. Some highlight excellent available support, even on holidays, while others note that assistance might require pressure. There are additional costs for premium help, and navigating to find the right support can be cumbersome. Although satisfied with issue handling, some report slow ticket resolution. Users working directly with vendors like Fiserv experience helpful support, though managing databases can present challenges. Legal processes may hinder complex requests like stored procedures.

Deployment

Hyland OnBase's initial setup varies in complexity based on project scope. Many find it straightforward and quick, taking days to a few weeks, while others encounter challenges. Legacy technology can complicate upgrades. Some organizations manage efficiently with integrated components, yet others need vendor support for custom solutions. Deployment time can range from overnight to several months depending on requirements. Teams engaged in different roles ensure smooth installations, but some complex projects require extended timeframes.

Scalability

Hyland OnBase demonstrates strong scalability, supporting growth both horizontally and vertically. Users report seamless expansion, accommodating increased user numbers and document volumes effectively. Suitable for large enterprises, it facilitates easy scalability, allowing significant numbers of users and extensive document management. Its architecture supports horizontal scaling for growing businesses, while license flexibility accommodates a broad user base without exceeding limits. Many users consistently experience its capability for scalable, efficient performance in varied organizational settings.

Stability

Hyland OnBase shows remarkable stability with minimal issues reported by users who utilize Hyland Global Services. Many find it a strong, reliable, and low-maintenance platform, comparable to a Windows application when proper hardware is available. Users emphasize its scalability, traceability, and data security. Some note that stability can be affected if installed on insufficient hardware, such as a laptop lacking adequate RAM, yet when configured correctly, it performs effectively without complications.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Hyland OnBase Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Government

14%

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

Insurance Company

Healthcare Company

University

Energy/Utilities Company

Educational Organization

Retailer

Non Profit

Construction Company

Real Estate/Law Firm

Wholesaler/Distributor

Legal Firm

Media Company

Performing Arts

Hospitality Company

Analyst Firm

Recreational Facilities/Services Company

Transportation Company

Non Tech Company

Consumer Goods Company

Comms Service Provider

Outsourcing Company

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Learn more about Hyland OnBase

Hyland OnBase was previously known as OnBase.

Hyland OnBase customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital