Hyland OnBase Reviews

Name: Hyland OnBase
Brand: Hyland
Rating: 4.0 (12 reviews)

4.0 out of 5

12 reviews
100% willing to recommend

1,671 followers

What is Hyland OnBase?

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

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Hyland OnBase is the #5 ranked solution in top Enterprise Content Management solutions, #13 ranked solution in top Low-Code Development Platforms, and #17 ranked solution in BPM Software. PeerSpot users give Hyland OnBase an average rating of 8.0 out of 10. Hyland OnBase is most commonly compared to Informatica Intelligent Data Management Cloud (IDMC): Hyland OnBase vs Informatica Intelligent Data Management Cloud (IDMC). Hyland OnBase is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 14% of all views.

Helped 842,296 peers since 2012

Featured Hyland OnBase reviews

Phemy Lekalakala

Manager of Information Systems at University of the Witwatersrand

We use this solution for record management and digitization of records. We also use it for workflows and to build online forms The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.…

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Srinivas Rao Kagitha

Senior Onbase Developer & Administrator at HTC Global Services (INDIA) Private

The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.

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Mitchell Olinsky

Vice President of Enterprise Applications at GULF WINDS FEDERAL CREDIT UNION

I would rate Hyland OnBase an eight out of ten. It can do everything that is required. The tool is a powerful system that can serve any organization. The tradeoff is cost and complexity. You need to train multiple people because it is a complicated system. We had one person who was trained to use the system and once he left us, we were in a fix. So I would suggest having at least two to three people that are fully trained to use and administer the system.

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Hyland OnBase mindshare

Product category:

As of March 2025, the mindshare of Hyland OnBase in the Business Process Management (BPM) category stands at 0.3%, down from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Business Process Management (BPM)

PeerAnalyst reports based on Hyland OnBase reviews

Type	Title	Date
Category	Business Process Management (BPM)	Mar 25, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 25, 2025	Download
Comparison	Hyland OnBase vs Camunda	Mar 25, 2025	Download
Comparison	Hyland OnBase vs Apache Airflow	Mar 25, 2025	Download
Comparison	Hyland OnBase vs Automation Anywhere	Mar 25, 2025	Download

Title	Rating	Mindshare	Recommending
Informatica Intelligent Data Management Cloud (IDMC)	3.9	1.2%	93%	182 interviews Add to research
Camunda	4.1	21.5%	89%	77 interviews Add to research

Valuable Features

Hyland OnBase offers a flexible, modular platform with excellent integration and stability. Users appreciate its secure nature, audit trails, and a low-code environment for non-technical teams. It supports various business processes with capabilities like advanced workflows, dashboards, and reports. Its data security features and intuitive interface facilitate easy document management and indexing. The retention module and API tools enhance its ability to meet diverse organizational needs.

"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"Its most valuable aspect is its flexibility"

Room for Improvement

Hyland OnBase requires improvements in interface design, migrating features, and OCR functionality. Users find the upgrade and initial setup complex, with confusing options. Pricing models do not cater to regional differences. Localization for languages like Arabic and support for modern web technologies are needed. Security enhancements for financial and healthcare domains are essential. Technical support has delayed response times. Integration with external systems and personalization in search functionality could enhance user experience.

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"The application could potentially be more open-source, allowing integration with more solutions."
"Software malfunctioning usually occurs when we receive documents from external sources."

ROI

Many users have reported significant improvements in document management and workflow efficiencies after implementing this system. It has helped organizations reduce paper reliance and accelerate data retrieval processes, contributing to cost savings and enhanced operational productivity. The system's ability to integrate with existing software and its scalability was also highlighted as beneficial, supporting business growth without proportional cost increases.

Pricing

Hyland OnBase offers a modular solution with varying licensing options including concurrent and individual licenses, impacting pricing based on configuration needs. Users report costs around $4,500 to $5,000 per month, citing it as pricey but valuable, with the potential for regionally tailored pricing. Some enterprise licenses provide unlimited user access, and additional fees may accompany incremental implementations. Its pricing model could be improved, especially in regions like Latin America.

"The solution costs around $6,000 per month."
"The tool's price is high."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

Popular Use Cases

Hyland OnBase is utilized for document, content, and knowledge management, serving as a document manager and storage utility. Organizations employ it for archiving HR documentation, record digitization, financial data security, and custom healthcare applications. It facilitates workflows, online forms, and integrates with DocuSign for automated document downloads. Financial institutions preserve member documents, while IT firms provide support. Extensive use of the workflow module aids in accounts payable processing and management of system-generated reports.

Service and Support

Hyland OnBase customer service is reported as good, with 24/7 support even during U.S. holidays. Some users find technical support excellent while others rate it slightly lower. Premium support may require extra payment, and reaching the correct contact can be complex. Users appreciate assistance with complex queries and limitations but note lengthy ticket resolution times. Some prefer working through vendors like Fiserv for better integration and additional services beyond Hyland OnBase. Legal negotiations may be necessary for specific database permissions.

Deployment

Hyland OnBase's initial setup varies in complexity. Some find it straightforward with minimal issues, completing in days or weeks. Complexity increases with larger projects, which may take longer. Poor configuration can lead to user challenges. Deployment often involves multiple components and requires testing. Installation is generally step-by-step but can include troubleshooting. Integration with other systems, like MuleSoft, may face difficulties. Teams handle deployment and upgrades, supported by guides and vendor assistance.

Scalability

Hyland OnBase demonstrates impressive scalability across several organizations. It supports a vast number of users and manages large volumes of documents effectively. Clients appreciate its ability to grow horizontally and vertically, enabling easy expansion by adding new products and users while accommodating substantial projects. Many organizations have used Hyland OnBase for years, benefiting from its robust scalability features, including enterprise licenses supporting numerous workflows and users without surpassing capacity thresholds.

Stability

Hyland OnBase is noted for being very stable and reliable. Users describe it as strong, stable, and low-maintenance, with effective scalability. It performs well, akin to a Windows application, given appropriate hardware, ensuring no security or scalability issues. Some suggest minimal stability concerns exist, mainly when proper specifications aren't met. Nonetheless, many affirm Hyland OnBase provides traceability and data security efficiently, highlighting its overall dependable nature.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Hyland OnBase Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

14%

Government

14%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Healthcare Company

University

Energy/Utilities Company

Educational Organization

Retailer

Construction Company

Non Profit

Real Estate/Law Firm

Wholesaler/Distributor

Legal Firm

Media Company

Hospitality Company

Performing Arts

Analyst Firm

Recreational Facilities/Services Company

Non Tech Company

Transportation Company

Consumer Goods Company

Comms Service Provider

Outsourcing Company

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Learn more about Hyland OnBase

Hyland OnBase was previously known as OnBase.

Hyland OnBase customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital