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Bizagi vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.7
Bizagi customer service is generally satisfactory, but response times can be slow without premium, with many users relying on community support.
No sentiment score available
Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
 

Room For Improvement

Sentiment score
4.9
Bizagi's desktop version lacks flexibility, has integration, performance, and support issues, and requires improvements in user-friendliness and documentation.
Sentiment score
4.6
Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.
The application could potentially be more open-source, allowing integration with more solutions.
 

Scalability Issues

Sentiment score
6.6
Bizagi is considered scalable for medium-sized companies but has mixed reviews on performance and scalability for larger enterprises.
Sentiment score
8.5
Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.
 

Setup Cost

Sentiment score
7.6
Bizagi's free version is adequate for basic needs, but advanced features require a costly enterprise version, prompting requests for mid-range options.
No sentiment score available
Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
 

Stability Issues

Sentiment score
7.2
Bizagi is highly stable, with minor bugs and performance issues, but users appreciate its reliable, consistent operation across environments.
Sentiment score
8.5
Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.
Hyland OnBase was a stable solution that worked effectively for us.
 

Valuable Features

Sentiment score
8.4
Bizagi offers an intuitive interface, robust modeling, seamless BPMN integration, and flexible automation, praised for efficiency and ease of use.
Sentiment score
7.2
Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
 

Categories and Ranking

Bizagi
Ranking in Business Process Management (BPM)
5th
Ranking in Low-Code Development Platforms
10th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
79
Ranking in other categories
Business Process Design (4th), Process Automation (6th), Rapid Application Development Software (14th), No-Code Development Platforms (5th), Process Mining (5th)
Hyland OnBase
Ranking in Business Process Management (BPM)
16th
Ranking in Low-Code Development Platforms
14th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (6th)
 

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of Bizagi is 6.5%, up from 5.8% compared to the previous year. The mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Sebastian - PeerSpot reviewer
A flexible, customizable solution that reduced time to market, but the UI and customer support could be better
The ability to write our own code inside each activity is beneficial. Sometimes we need to create functionality that doesn't come out of the box, and this allows us to do that. The orchestration capabilities provided by the solution are good; they're helpful and fully functional, plus Bizagi has a management consultant to assist. However, they could be better, and there is significant room for improvement. We can adapt processes we created with Bizagi as our business grows and more processes become automated. We have been doing that on a live process, and it works very well. If the change we are implementing is very different to a traditional workflow, we can create a new version and design cases in the new version instead of the older one. We can modify processes already in place if the change isn't too disruptive, or we can keep using the same platform but create cases in a new workflow instead of the old one, so there's a lot of flexibility. Adapting processes is straightforward, though it depends somewhat on the complexity of the process. Making minor modifications is not complicated; we go into the studio, change the piece of code, workflow, or data model we need, and then redeploy.
Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
11%
Government
9%
Manufacturing Company
7%
Government
13%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load V...
What do you like most about Bizagi?
The natural notation is the best feature of Bizagi because it makes it compatible with other products.
What is your experience regarding pricing and costs for Bizagi?
My company uses the free version of the product. In our company, we are doing documentation and modeling. When we reach that point of automating the processes, then maybe we shall acquire the paid ...
What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
The solution costs around $5,000 per month. It is very relative.
What needs improvement with Hyland OnBase?
The solution’s initial setup is a little complex. The look and feel need improvement as well.
 

Comparisons

 

Also Known As

No data available
OnBase
 

Learn More

 

Overview

 

Sample Customers

adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Bizagi vs. Hyland OnBase and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.