Appian and Hyland OnBase are two prominent enterprise solutions competing in workflow automation and document management, respectively. Appian seems to have the upper hand in workflow automation and system integration, while Hyland OnBase stands out in document management and compliance features.
Features: Appian users value its intuitive process automation, low-code environment, and fast development and deployment. Hyland OnBase is praised for its comprehensive document management features, versatile integration capabilities, and strong compliance support.
Room for Improvement: Appian users suggest enhancements in reporting capabilities, customization options, and advanced analytics. Hyland OnBase users note the need for a more modern interface, improved customer support, and better usability.
Ease of Deployment and Customer Service: Appian is recognized for its straightforward deployment process and responsive customer service. Hyland OnBase, while robust, has a slightly more complex deployment and slower service response.
Pricing and ROI: Appian's setup costs are considered high but justified by quick ROI through effective workflow automation. Hyland OnBase users acknowledge a steep initial investment but value its long-term benefits in document management.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
The application could potentially be more open-source, allowing integration with more solutions.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
Hyland OnBase was a stable solution that worked effectively for us.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.
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