Hyland OnBase Reviews, Competitors and Pricing

Business Consultant at ITIS

Jun 10, 2021

A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

Pros and Cons

"I like the cloud and its integrability."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

What is our primary use case?

We use Hyland OnBase for knowledge management.

What is most valuable?

A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

What needs improvement?

The look and feel could be better!!!

For how long have I used the solution?

I have been using Hyland OnBase for one year.

Buyer's Guide

Hyland OnBase

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What do I think about the stability of the solution?

Its a strong and very stable solution

What do I think about the scalability of the solution?

Absolutely scalable, you can start with a small process and grow whatever you want.

How are customer service and support?

Technical support is excellent.

How was the initial setup?

The initial setup is fast and easy

What about the implementation team?

In house team

What other advice do I have?

I will always recommend this solution to new users.

On a scale from one to ten, I would give Hyland OnBase a nine.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: My company has a business relationship with this vendor other than being a customer: We are resellers, implementers and customers.

EcmTechn3362

Ecm Technical & Pre Sales Manager at a computer software company with 51-200 employees

Jan 29, 2017

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It is comprehensive with a codeless platform. I would like to see HTML5 in the web client and OCR Arabic support.

What is most valuable?

One comprehensive product with a codeless platform.

How has it helped my organization?

Streamlines our content-based processes and automates business processes.

What needs improvement?

As an ECM Solution, there are a lot of improvements needed. For example:

The web client should address the next generation of web technologies such as HTML5 and stylish layout.
More localization support for Arabic.
OCR Arabic Support.

For how long have I used the solution?

We have been partners since 2010.

What do I think about the stability of the solution?

The product is very stable.

How are customer service and technical support?

Technical support provides excellent service.

Which solution did I use previously and why did I switch?

I used to be a FileNet and .NET developer. OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions.

How was the initial setup?

Since OnBase is one platform from one single vendor, all the components of the software are tightly integrated with minimal installation issues. We only spent a maximum of two to three days to complete upgrades.

What's my experience with pricing, setup cost, and licensing?

OnBase is a modular-based solution that offers a variety of vertical-based solutions, such as like AP and AR.

It’s a bit pricy, but it’s worth the investment. The philosophy of Hyland is to remove the overhead of coding the solutions as much as possible.

All ECM standards are configured-based.

What other advice do I have?

They should think of OnBase as a strategic solution that provides great cost-cutting solutions, both directly and indirectly.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are a partner.