Hyland OnBase Reviews

I primarily use OnBase for content management for our HR system, specifically to archive HR documentation.

The most valuable features are that it's very secure and provides audit trails for our documents.

An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution.

I've been using Hyland OnBase for four or five years.

OnBase is stable and low-maintenance.

OnBase's scalability is good.

OnBase is reasonably priced - we pay around $4,500 a month for our licenses.

I would give OnBase a rating of eight out of ten.

I like the flexibility and its modular nature that allows us to create solutions that meet our business needs. I think of OnBase as a utility player. It’s not built for a specific industry or function. If you are creative and use the myriad of tools, such APIs and ShareBase, you can support/facilitate almost any business process with it.

We weren’t big enough or complex enough to purchase a CRM. We used this tool to build pipeline management, sales workflow, and supporting reports.

As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable. Although it is better than it was, the upgrade process still presents a challenge. Because of the modular nature of this tool, you may need to package multiple installers to complete the upgrade process.

We have used this solution for 11 years.

We rarely have stability issues. We use Hyland Global Services.

We have not had any scalability issues.

Technical support is good. Like any vendor, you need to put some pressure on them occasionally.

We did not have a previous solution. The first company I worked for moved from a paper-based system to imaging. My current company relied on shared drives before this system.

It’s really just a set of tools. I’ve seen too many implementations that didn’t have the right people involved. The system was set up to fail, and the end users had difficulty finding and storing documents. Users think they have a bad system, but the problem was caused by a poor configuration.

It’s very modular. With every incremental implementation, there will probably be additional license fees.

Make sure you have the right kind of person on your team with business knowledge and technical aptitude. Make sure you learn the toolset before you dive into the configuration.

We use Hyland OnBase for knowledge management.

A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content.

The look and feel could be better!!!

I have been using Hyland OnBase for one year.

Its a strong and very stable solution

Absolutely scalable, you can start with a small process and grow whatever you want.

Technical support is excellent.

The initial setup is fast and easy

In house team

I will always recommend this solution to new users.

On a scale from one to ten, I would give Hyland OnBase a nine.

One comprehensive product with a codeless platform.

Streamlines our content-based processes and automates business processes.

As an ECM Solution, there are a lot of improvements needed. For example:

• The web client should address the next generation of web technologies such as HTML5 and stylish layout.
• More localization support for Arabic.
• OCR Arabic Support.

We have been partners since 2010.

The product is very stable.

Technical support provides excellent service.

I used to be a FileNet and .NET developer. OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions.

Since OnBase is one platform from one single vendor, all the components of the software are tightly integrated with minimal installation issues. We only spent a maximum of two to three days to complete upgrades.

OnBase is a modular-based solution that offers a variety of vertical-based solutions, such as like AP and AR.

It’s a bit pricy, but it’s worth the investment. The philosophy of Hyland is to remove the overhead of coding the solutions as much as possible.

All ECM standards are configured-based.

They should think of OnBase as a strategic solution that provides great cost-cutting solutions, both directly and indirectly.