Try our new research platform with insights from 80,000+ expert users

Camunda vs Hyland OnBase comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
7.6
Camunda's customer service is praised for responsiveness and resources, though some desire better integration support and response times.
No sentiment score available
Hyland OnBase's support is praised for availability but can require pressure, extra cost, and experiences delays in ticket resolution.
Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.
 

Room For Improvement

Sentiment score
4.7
Camunda users seek enhanced customization, internationalization, integration, training cost reduction, workflow tools, scalability, and better community support.
Sentiment score
4.6
Hyland OnBase needs UI updates, pricing adjustments, better training, modernized web client, improved support, security, and AI-driven features.
The application could potentially be more open-source, allowing integration with more solutions.
 

Scalability Issues

Sentiment score
7.0
Camunda excels in scalability with proper architecture, though database management and documentation could be improved for optimal performance.
Sentiment score
8.5
Hyland OnBase supports scalable growth for businesses, efficiently managing increased users and documents while maintaining performance and enterprise workflows.
 

Setup Cost

Sentiment score
6.1
Camunda provides a more affordable solution with free open-source and paid enterprise options, ideal for various business needs.
No sentiment score available
Hyland OnBase offers modular pricing, seen as costly, with varied licensing options and potential regional pricing adjustments needed.
We also paid for workflow licenses, which allowed up to 250 concurrent users.
 

Stability Issues

Sentiment score
8.3
Camunda is highly stable and reliable, though specific integrations can affect performance under heavy load, earning high stability ratings.
Sentiment score
8.5
Hyland OnBase is a stable, reliable, low-maintenance application, performing smoothly with correct hardware and adequate RAM setup.
Hyland OnBase was a stable solution that worked effectively for us.
 

Valuable Features

Sentiment score
8.3
Camunda offers a flexible, user-friendly platform for efficient process automation, supporting BPMN, CMMN, DMN standards, and seamless integration.
Sentiment score
7.2
Hyland OnBase offers flexibility, security, integration, and comprehensive features with scalability and stability, supporting extensive content management.
It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.
 

Categories and Ranking

Camunda
Ranking in Business Process Management (BPM)
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
75
Ranking in other categories
Business Process Design (2nd), Process Automation (1st)
Hyland OnBase
Ranking in Business Process Management (BPM)
16th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (6th), Low-Code Development Platforms (14th)
 

Mindshare comparison

As of November 2024, in the Business Process Management (BPM) category, the mindshare of Camunda is 21.8%, up from 21.1% compared to the previous year. The mindshare of Hyland OnBase is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Peter Broucke - PeerSpot reviewer
Support is good (even the basic one), documentation is readily available and matches the need for agile development
Probably one area I look forward to has to do with AI and how Camunda sees the AI angle on workflow. I know they're working on that or at least communicating about it. They already have versions to run on the cloud, so they've tackled that. We're looking at what they will come up with otherwise. As long as the product gets enough traction and evolves, we're happy. With open source, you can monitor what's happening. If the product is being left by many customers, that's a sign. We're also users of Camunda, and you can watch one of our guides' presentations in the States about one of our implementations. Our focus now is on developing service management and DMN APIs for the platform. AI is something we take into consideration, but we'll see what additional benefits it could bring and how to interconnect it with our data or AI engineering.
Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Manufacturing Company
7%
Government
6%
Government
13%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Bonita compare with Camunda Platform?
One of the things we like best about Bonita is that you can create without coding - it is a low-code platform. With Bonita, you can build the entire mechanism using the GUI, it’s that simple. You c...
Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Which would you choose - Camunda Platform or Apache Airflow?
Camunda Platform allows for visual demonstration and presentation of business process flows. The flexible Java-based option was a big win for us and allows for the integration of microservices very...
What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
What is your experience regarding pricing and costs for Hyland OnBase?
The solution costs around $5,000 per month. It is very relative.
What needs improvement with Hyland OnBase?
The solution’s initial setup is a little complex. The look and feel need improvement as well.
 

Comparisons

 

Also Known As

Camunda BPM
OnBase
 

Learn More

Video not available
 

Overview

 

Sample Customers

24 Hour Fitness, Accruent, AT&T Inc., Atlassian, CSS Insurance, Deutsche Telekom, Generali, Provinzial NordWest Insurance Services, Swisscom AG, U.S. Department of Veterans Affairs, VHV Group, Zalando
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Find out what your peers are saying about Camunda vs. Hyland OnBase and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.